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Food & Beverage Manager - Hotel Indigo Naperville Riverwalk

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k
Performance bonus
Free parking

Job Description

Hotel Indigo Naperville Riverwalk is a boutique hotel located in the heart of Naperville, Illinois, showcasing the area's rustic charm and artistic spirit. This establishment is deeply rooted in the local history and culture, highlighted by its proximity to significant attractions like the Naper Settlement, a 19th-century historical village, and the scenic Riverwalk that artfully combines natural beauty with local craftsmanship. Among the notable local points of interest is the bronze statue of Dick Tracy, a unique tribute that embodies Naperville's rich past. Hotel Indigo Naperville Riverwalk is perfectly situated to offer guests easy access to the vibrant downtown area, filled with boutique shops, cozy dining venues, and abundant local art. The hotel itself complements this atmosphere with wood tones, antique accents, and artistic decor that create a warm, inviting environment for visitors.

The hotel features a diverse culinary offering through its six on-site restaurants, catering to a variety of tastes and dining preferences. Guests can stay active in a fully equipped 24-hour fitness center or choose to unwind in the luxurious on-site spa. For social gatherings or casual evenings, the Plank Bar and Kitchen offers handcrafted cocktails and a relaxed setting. Meeting and event spaces are designed to be versatile, accommodating a range of group sizes and events, supported by amenities like free Wi-Fi and complimentary parking. Group rates make it an appealing choice for both business and leisure travelers looking to blend comfort with local charm.

The Food and Beverage Manager role at Hotel Indigo Naperville Riverwalk is a pivotal leadership position responsible for overseeing all food and beverage operations across the hotel. The primary focus is on ensuring the delivery of high-quality service that meets brand standards while adhering to government health and safety regulations. The role demands a hands-on management style to oversee day-to-day operations, ensuring that all facilities and services meet the expected levels of cleanliness, maintenance, and guest satisfaction. This position reports directly to hotel leadership and involves supervising a large team, potentially including other managers or supervisors, to maintain smooth service in multiple food and beverage outlets, kitchens, and banquet facilities serving up to 500 guests.

Responsibilities include staff management, from planning schedules and assigning tasks to providing coaching and performance reviews that foster professional growth. The Food and Beverage Manager is also charged with maintaining operational excellence; this encompasses managing inventories carefully to minimize waste, ensuring all equipment is functional and clean, and collaborating closely with the Executive Chef on menu development. Financial management duties include aiding in budget preparation, monitoring expenses, and identifying growth opportunities alongside the catering department to drive revenue and deliver value to guests through well-executed promotions.

The role requires a keen eye on market trends and competitor activities to keep the hotel a step ahead in food and beverage innovation. Quality assurance and guest interaction are also crucial components, with the manager tasked with resolving guest concerns promptly to maintain high satisfaction levels. The position offers a salary range of $67,000 to $68,000 annually, plus a 15% performance-based bonus and a comprehensive benefits package including paid time off, medical, dental, and vision insurance, and a 401k plan. The hotel encourages candidates who meet some but not all requirements to apply, underscoring its commitment to finding the right talent to contribute to its vibrant community and exceptional guest experiences.

Job Requirements

  • Some college and/or advanced training in food and beverage management
  • 2 years of related experience including supervisory experience
  • Bachelor’s degree or higher education qualification in Hotel Management, culinary arts, or related field preferred
  • Must speak local language
  • Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law

Job Qualifications

  • Some college and/or advanced training in food and beverage management
  • 2 years of related experience, including supervisory experience, or an equivalent combination of education and experience
  • Bachelor’s degree / higher education qualification in Hotel Management, culinary arts, or related field preferred
  • Must speak local language
  • Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law

Job Duties

  • Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
  • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
  • Train colleagues to make sure they deliver with compliance and to the standards we expect
  • Recommend or initiate any HR related actions where needed
  • Make sure all food and beverage equipment is in operational condition and regularly cleaned
  • Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume
  • Notify engineering immediately of any maintenance and repair needs
  • Establish and achieve quality and guest satisfaction goals
  • Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction
  • Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions
  • Keep an eye on competitor activity / industry innovation
  • Review and approve menu design and concepts with Executive Chef
  • Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste
  • Handle food and beverage inventory procedures
  • Determine minimum and maximum stocks for all food, beverage, material, and equipment
  • Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
  • Help prepare the hotel’s annual budget and the setting of departmental goals
  • Monitor budget and control expenses with a focus on food, beverage and labour costs
  • Working with the catering office, identify additional sales opportunities to enhance revenue
  • Drive promotions that deliver great dining experiences for guests at a good value
  • Make sure credit and financial transactions are handled in a secure manner

Job Criteria

Experience

Mid Level (3-7 years)


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