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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $82,000.00 - $85,000.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus
Retirement Plan
Professional development opportunities
Employee Discounts
Job Description
Accor is a global leader in the hospitality industry, renowned for its diverse portfolio of hotels and resorts that cater to a wide range of guests worldwide. The company embraces a culture of inclusion, supporting employees to grow and learn in an environment where work brings purpose and excitement. With brands that match different personalities and career aspirations, Accor offers limitless possibilities for professional development across the world of hospitality. By joining Accor, employees become part of a dynamic story where they can contribute to shaping the future of hospitality, experiencing a fulfilling and varied career journey every step of... Show More
Job Requirements
- College degree preferred
- experience in freestanding restaurants or luxury hotels
- strong knowledge of food, wine, and liquor
- excellent customer service skills
- proficiency in Microsoft Office including Word and Excel
- excellent organizational and administrative skills
- ability to work under pressure and meet deadlines
- strong communication skills in English
- knowledge of P.O.S. systems
- basic business math and accounting skills
- leadership and motivational abilities
- ability to handle multiple tasks
- attention to detail
- ability to resolve conflicts diplomatically
- high energy and entrepreneurial spirit
Job Qualifications
- A college degree is preferred
- freestanding restaurant experience necessary or luxury hotel experience a plus
- strong food/wine and liquor knowledge
- excellent customer service skills
- clear concise written and verbal communication skills in English, second language is an asset
- must be proficient in Microsoft Office, namely Word and Excel
- must have excellent organizational, interpersonal and administrative skills and excellent attention to detail
- ability to meet deadlines, work under pressure and work independently
- ability to deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse angry situations and collect accurate information in order to resolve conflicts
- ability to handle multiple tasks
- strong leadership skills and the ability to motivate people
- complete knowledge of P.O.S system
- ability to calculate/analyze data
- basic business math and accounting skills
- attention to detail and strong sense of urgency
- the ability to think 'out of the box' and see the big picture
- must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, desire to provide exceptional customer service and ability to improve the bottom line
Job Duties
- Floor presence during shift, greeting and interacting with guests
- perform daily inspection for readiness according to standards
- responsibility for all opening/closing procedures of shift, including Log Book, pre-meal shift, guest comment card process, and menu engineering
- maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards
- responsible for maintaining the highest standards of service and ambiance
- supervision of tabletop presentation for meal service
- supervise and direct service
- handle guest complaints in the most diplomatic manner
- ensure food quality and 100% customer satisfaction
- complete menu knowledge (breakfast, lunch, dinner, bar and wine pairing)
- maintaining inventory of equipment, linen and other supplies
- profit and loss management by following cash control/security procedures, manage labor, review financial reports, and take any appropriate actions
- monitoring and controlling Micros system in appliance to guest checks and hotel reports
- monitor speed of service and exercise quality control for both food and beverage
- schedule dining room personnel with forecasted business ensuring that staffing is adequate and yet within budgetary goals
- increase knowledge of the industry trends
- maintain safety by adhering to stated safety policies and handle guest and employee accidents
- ensure Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
- relay any outlet maintenance needs to the Engineering Department by work order program
- keep storerooms in a state of readiness, cleanliness and tidiness
- promote and maintain good employee relations between service kitchen and dining room
- lead efforts in recruiting, interviewing, and hiring team members
- conduct performance appraisals, take disciplinary action, motivate and train
- wine list development
- responsible overall for the delivery of wine service
- progressive and ongoing staff education
- work along with the culinary team by pairing and suggesting wines that will best complement each particular food menu item
- work on the floor as sommelier assisting in service and elevating our service performance while in direct contact with the restaurant patrons
- ethical duty to work with the taste preference and budget parameters of the patron
- maintenance of all wine lists and menus
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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