Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Energizing employee culture
Comprehensive learning and development programs
Inclusive and diverse employee engagement events
Exclusive discount and travel programs
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Retirement Plan
Job Description
Four Seasons is a globally recognized luxury hospitality brand powered by a passionate team dedicated to delivering extraordinary experiences to guests, residents, and partners. Known for its commitment to genuine heart and exceptional service, Four Seasons fosters a world-class employee experience and a company culture in which individuals are encouraged to grow personally and professionally. The company emphasizes treating everyone with respect and kindness, mirroring the values it wishes to see in return from both employees and guests. This culture of connection and excellence is what sets Four Seasons apart in the luxury hotel industry worldwide.
The Food & Beverage Division at Four Seasons provides an immersive and enriching opportunity through its Manager in Training (MIT) program. Designed specifically for graduates and students of hospitality management programs, this 12-to-18-month intensive program bridges the gap between academic knowledge and real-world hospitality leadership. Participants are immersed in several operational leadership roles, gaining hands-on experience across different aspects of the luxury hotel environment. The program includes rotation through two operational leadership positions within the chosen division, exposure to senior leaders through mentorship, as well as strategic project assignments that help build leadership acumen and operational expertise.
MIT candidates at Four Seasons learn to balance the intricate demands of luxury hospitality with a positive and proactive team spirit. They are trained to anticipate guest needs, deliver exceptional service, and solve concerns with urgency and professionalism. The role requires demonstrating strong leadership qualities, participating in staff training and coaching, and embracing Four Seasons' unique service standards and cultural values. Daily responsibilities may include leading shift briefings, ensuring proper employee training documentation, and maintaining high standards of guest satisfaction. Overall, the Manager in Training program equips future leaders with the skills necessary to excel in a dynamic and demanding luxury hotel setting.
Four Seasons is committed to molding leaders who not only understand operational excellence but also embody the principles of the company's culture, ensuring that every guest encounter is memorable. The ideal candidate for this program will possess prior experience in related roles, a flexible work schedule to accommodate various shifts including holidays, and a passion for the hospitality industry. A college degree in hospitality or related fields is preferred, underscoring the company's emphasis on education and continuous professional development. Employees at Four Seasons also benefit from comprehensive learning programs, a diverse and inclusive workforce, competitive wages, and an array of wellness and retirement benefits designed to support their personal growth and well-being.
The Food & Beverage Division at Four Seasons provides an immersive and enriching opportunity through its Manager in Training (MIT) program. Designed specifically for graduates and students of hospitality management programs, this 12-to-18-month intensive program bridges the gap between academic knowledge and real-world hospitality leadership. Participants are immersed in several operational leadership roles, gaining hands-on experience across different aspects of the luxury hotel environment. The program includes rotation through two operational leadership positions within the chosen division, exposure to senior leaders through mentorship, as well as strategic project assignments that help build leadership acumen and operational expertise.
MIT candidates at Four Seasons learn to balance the intricate demands of luxury hospitality with a positive and proactive team spirit. They are trained to anticipate guest needs, deliver exceptional service, and solve concerns with urgency and professionalism. The role requires demonstrating strong leadership qualities, participating in staff training and coaching, and embracing Four Seasons' unique service standards and cultural values. Daily responsibilities may include leading shift briefings, ensuring proper employee training documentation, and maintaining high standards of guest satisfaction. Overall, the Manager in Training program equips future leaders with the skills necessary to excel in a dynamic and demanding luxury hotel setting.
Four Seasons is committed to molding leaders who not only understand operational excellence but also embody the principles of the company's culture, ensuring that every guest encounter is memorable. The ideal candidate for this program will possess prior experience in related roles, a flexible work schedule to accommodate various shifts including holidays, and a passion for the hospitality industry. A college degree in hospitality or related fields is preferred, underscoring the company's emphasis on education and continuous professional development. Employees at Four Seasons also benefit from comprehensive learning programs, a diverse and inclusive workforce, competitive wages, and an array of wellness and retirement benefits designed to support their personal growth and well-being.
Job Requirements
- Legal work authorization in the United States
- Willingness to work a flexible schedule including early mornings, evenings, weekends and holidays
- Two to three years previous experience in a related position
- Strong commitment to customer service excellence
- Ability to collaborate effectively with teams
- Good problem-solving skills
- Strong communication skills
Job Qualifications
- College degree preferred
- Two to three years previous employment in a related position
- Proven leadership skills
- Strong knowledge of hospitality service standards
- Ability to work flexible schedules including early mornings, evenings, weekends, and holidays
- Excellent communication and interpersonal skills
- Ability to learn quickly and adapt to various operational roles
Job Duties
- Contribute to our environment with a positive and friendly attitude
- Demonstrate strong work ethic and proven leadership skills with the ability to make decisions to best serve our guest and employees
- Learn and follow service standards and cultural standards so that we expertly serve guests by providing exceptional knowledge of hotel products and services
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
- Lead daily shift briefings, ensure that all new hires have been properly trained and entered in to payroll system according to training manuals, give feedback and coaching to all service staff and communicate progress of training to management
- Work harmoniously and professionally with co-workers and supervisors
- maintain discretion and confidentiality, including matters relating to guests, staff, and the company
- Understand Four Seasons' style, practices, culture, terminology, and general philosophy
- Use these principles as guideline for behavior
- Attend, participate in and occasionally lead required meetings or training events and perform other tasks as requested by management
- Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in the employee handbook
- Complete and understand all line level positions in your respective department
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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