Job Overview
Employment Type
Full-time
Compensation
Salary
Range $41,000.00 - $66,400.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) matching
Annual performance bonus
wellness programs
employee recognition
Job Description
PENN Entertainment is a prominent leader in the integrated entertainment, sports content, and casino gaming industry, operating 43 destinations across North America. The company also offers online sports betting and iCasino experiences through theScore Bet Sportsbook and Casino. This expansive reach has made PENN Entertainment a go-to destination not only for gaming and entertainment but also for enriching local communities. The company values diversity, sustainability, and community engagement, continuously striving to innovate and transform the entertainment landscape. With a strong commitment to employee growth and wellness, PENN Entertainment provides a supportive environment that fosters career development and personal wellbeing.
PENN Entertainment is currently seeking a highly motivated and experienced Food and Beverage Front of House Manager to join their team. This role is integral to the success of their food and beverage operations, focusing on managing and supervising staff while ensuring exceptional customer service and operational excellence. The Food and Beverage Front of House Manager will be responsible for developing, implementing, and monitoring operational goals to achieve both performance and profit objectives. The position offers a competitive annual salary of $60,000 plus bonus potential, reflecting the value PENN places on experienced and dedicated professionals.
As a Food and Beverage Front of House Manager, you will be tasked with creating effective staffing schedules that balance labor costs with guest satisfaction. You will actively promote superior customer service standards and oversee staff development and training programs, fostering a motivated and engaged workforce. Your responsibilities will include managing rewards and recognition programs, maintaining cost control procedures, ensuring compliance with health department standards, and enforcing strict adherence to gaming laws and regulations pertinent to the department. This role also requires maintaining confidentiality in all company matters, demonstrating a professional and courteous demeanor with guests and staff, and collaborating effectively with executive management.
Working at PENN Entertainment means joining a fast-paced, dynamic team where each day offers new challenges and opportunities to grow. The role demands flexibility, including working various shifts, holidays, nights, and weekends as business needs require. PENN Entertainment is committed to ensuring that team members have access to wellness programs that support their financial, physical, and mental health. Benefits such as day-one medical coverage, 401(k) matching, paid time off, and annual performance bonuses further enhance the rewarding experience of working with this industry leader. This position is an excellent opportunity for individuals who thrive in a high-volume, customer-oriented environment and seek to advance their career within a respected company that values innovation, diversity, and team member success.
PENN Entertainment is currently seeking a highly motivated and experienced Food and Beverage Front of House Manager to join their team. This role is integral to the success of their food and beverage operations, focusing on managing and supervising staff while ensuring exceptional customer service and operational excellence. The Food and Beverage Front of House Manager will be responsible for developing, implementing, and monitoring operational goals to achieve both performance and profit objectives. The position offers a competitive annual salary of $60,000 plus bonus potential, reflecting the value PENN places on experienced and dedicated professionals.
As a Food and Beverage Front of House Manager, you will be tasked with creating effective staffing schedules that balance labor costs with guest satisfaction. You will actively promote superior customer service standards and oversee staff development and training programs, fostering a motivated and engaged workforce. Your responsibilities will include managing rewards and recognition programs, maintaining cost control procedures, ensuring compliance with health department standards, and enforcing strict adherence to gaming laws and regulations pertinent to the department. This role also requires maintaining confidentiality in all company matters, demonstrating a professional and courteous demeanor with guests and staff, and collaborating effectively with executive management.
Working at PENN Entertainment means joining a fast-paced, dynamic team where each day offers new challenges and opportunities to grow. The role demands flexibility, including working various shifts, holidays, nights, and weekends as business needs require. PENN Entertainment is committed to ensuring that team members have access to wellness programs that support their financial, physical, and mental health. Benefits such as day-one medical coverage, 401(k) matching, paid time off, and annual performance bonuses further enhance the rewarding experience of working with this industry leader. This position is an excellent opportunity for individuals who thrive in a high-volume, customer-oriented environment and seek to advance their career within a respected company that values innovation, diversity, and team member success.
Job Requirements
- Bachelor's degree or equivalent
- Four years related supervisory or managerial experience
- Previous supervisory experience in restaurant preferred
- Ability to resolve conflicts diplomatically
- Ability to write reports and correspondence
- Basic math skills including fractions and percentages
- Flexible to work all shifts including holidays and weekends
- Proficient in Microsoft Outlook
- Excellent communication and customer service skills
- Experience with staff development
- Experience with rewards and recognition programs
- Ability to evaluate and instruct employees
- Skilled in staffing and scheduling
- Ability to manage employee performance
Job Qualifications
- Bachelor's degree or equivalent from a four-year college or university
- Four years related supervisory or managerial experience or equivalent combination of education and experience
- Previous supervisory experience in a full service or high volume restaurant preferred
- Ability to interact with guests, staff and colleagues and resolve conflicts diplomatically
- Ability to write reports, business correspondence, and procedure manuals
- Ability to perform basic math including addition, subtraction, multiplication, division, and percentages
- Proficiency in Microsoft Outlook
- Excellent motivational, communication and customer service skills
- Experience in staff development and training
- Experience managing rewards and recognition programs
- Ability to evaluate and provide constructive feedback on employee performance
- Experienced in staffing recommendations including interviewing and hiring
- Skilled in work procedure determination and workflow expediting
- Experience in employee performance management including coaching and counseling
Job Duties
- Supervising and managing staff in the food and beverage front of house department
- Developing, implementing, and managing operational goals while monitoring performance and profit objectives
- Creating effective and efficient schedules to maintain labor costs and achieve guest satisfaction
- Supporting and demonstrating superior customer service according to company standards
- Managing staff development and training programs
- Overseeing rewards and recognition programs to maximize employee engagement
- Maintaining cost control methods and procedures
- Ensuring compliance with health department standards and gaming laws
- Managing daily front of house restaurant and beverage operations
- Administering training programs within the assigned restaurant and lounge
- Maintaining safety policies and instructing personnel accordingly
- Monitoring food appearance and quality
- Ensuring regulatory compliance and reporting potential issues to executive management
- Maintaining confidentiality on all company matters
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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