Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $75,000.00 - $95,000.00
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Paid Time Off
company holidays
Eligibility for performance-based annual bonus
Medical insurance
Dental Insurance
403(b) plan
Gilroy Gardens Family Theme Park tickets and passes
Discount on food and merchandise

Job Description

Gilroy Gardens Family Theme Park is a unique and vibrant entertainment destination located in Gilroy, California. Known for its beautiful gardens and family-friendly attractions, the park offers a wide variety of rides, educational exhibits, and special events tailored for visitors of all ages. As a member of the hospitality and entertainment industry, Gilroy Gardens is committed to creating memorable experiences through exceptional customer service, innovative attractions, and a welcoming environment that celebrates nature and family fun. The park’s Food Department plays a crucial role in this mission by providing high-quality food and beverage services that enhance the overall guest experience, maintain sanitation standards, and uphold the park’s reputation for excellence. As a well-established theme park in a competitive market, Gilroy Gardens Family Theme Park strives to maintain its position as a preferred destination by continually evolving its offerings, including its food and beverage services, to meet visitor expectations and industry trends.

The Manager of Food & Beverage is a pivotal leadership role within Gilroy Gardens Family Theme Park, responsible for overseeing the comprehensive daily operations of the Food Department. This includes managing food stands, food carts, the food warehouse, as well as catering and special events. The position demands a hands-on and proactive manager who not only supervises but actively engages with the team during peak periods to ensure smooth operations. The Manager of Food & Beverage is entrusted with maintaining service quality, operational integrity, and safety standards, while fostering an environment that promotes teamwork and employee development.

This role reports directly to the Vice President of In-Park Revenue, emphasizing its strategic importance within the park’s operational hierarchy. Key responsibilities encompass operational management, financial oversight, staff development, and health and safety compliance. The manager leads a diverse team, including 90-120 seasonal staff and 30 management personnel during various seasons, reflecting the dynamic staffing needs of a theme park environment.

Operationally, the manager oversees multiple facets such as policy implementation, cost control, labor management, communication, and special event coordination. Financially, the role is tasked with setting budgets, monitoring sales targets, controlling costs through inventory management and portion control, and maximizing profitability. Development responsibilities include collaborating with marketing to innovate menu items and event concepts, while staying abreast of food industry trends and guest dietary needs.

The Manager of Food & Beverage also plays a critical role in fostering a positive workplace culture, managing employee performance through evaluations and coaching, and maintaining compliance with health and safety regulations mandated by state and county authorities. This includes ensuring cleanliness, proper use of protective gear, equipment maintenance, and safe food handling practices.

Candidates for this role should possess a bachelor’s degree or equivalent experience in industrial hospitality, restaurant, or hotel management, along with 3-5 years of multi-unit food management experience. A strong command of food operations, budgeting, procurement, and health safety protocols is essential. Effective people management skills including training, coaching, and team-building are critical for success.

Certifications such as ServSafe Manager, ServSafe Allergen Training, and Responsible Beverage Service (RBS) are required steps either prior to or shortly after hire. The position requires a minimum age of 21, a valid driver’s license, and the ability to work flexible hours including nights, weekends, and holidays.

Gilroy Gardens offers a competitive compensation and benefits package including paid time off, company holidays, eligibility for a performance-based annual bonus, medical and dental insurance, a 403(b) retirement plan, park tickets and passes, and discounts on food and merchandise. This comprehensive role is ideal for a dedicated hospitality professional who thrives in a dynamic, guest-focused environment and is committed to operational excellence and team leadership.

Job Requirements

  • Must be at least 21 years of age
  • Bachelor's degree or equivalent experience in related field
  • 3-5 years' experience in multi-unit food management
  • ServSafe Manager Certification required or completed within 30 days of hire
  • ServSafe Allergen Training required or completed within 30 days of hire
  • RBS certification required or completed within 30 days of hire
  • Ability to pass a mandatory or random drug test per company policy
  • Ability to pass a background check per company policy
  • Ability to work nights weekends and holidays
  • Must possess a valid driver's license

Job Qualifications

  • Bachelor's degree or related experience in industrial hospitality restaurant or hotel management
  • 3-5 years' experience in multi-unit food management
  • Knowledge of food operations and management health safety procurement inventory management budgeting and accounting
  • Strong people management skills including selecting training developing and coaching
  • Demonstrated interpersonal communication presentation and writing skills
  • Computer proficiency including Microsoft Office products
  • Ability to use independent judgment and discretion in supervisory roles
  • Knowledge of administrative principles for program development direction and supervision
  • Ability to pass a mandatory drug test per company policy
  • Ability to pass a background check per company policy
  • Ability to work nights weekends and holidays
  • Must possess a valid driver's license
  • Ability to perform mathematical computations including rates ratios and percentages
  • Proficient in English sufficient to conduct meetings provide direction and write business documents

Job Duties

  • Responsible for the daily operations of the Food Department including food stands food carts and warehouse
  • Spend quality time in the food stands and work alongside the team especially during busy periods
  • Provide hands-on support to address operational issues and ensure efficient workflow
  • Implement control and coordinate Food Department policies procedures and financial goals including training communication cost control and labor management
  • Facilitate regular department meetings to enhance communication and collaboration among staff
  • Foster a sense of teamwork and camaraderie among staff
  • Communicate department status to the Vice President In-Park Revenue daily including operational issues employee concerns guest complaints special requests losses and reports
  • Ensure cleanliness and safety in assigned work areas
  • Conduct regular maintenance and inspections of kitchen equipment
  • Oversee execution and logistics for all catered events within the park
  • Set and monitor financial goals including budgets sales targets and profitability
  • Monitor reports for guest service labor waste cost of sales percap and revenue and act accordingly
  • Implement cost-saving measures such as portion control and inventory management
  • Conduct cost analysis for new menu items
  • Maximize sales and profits through cash handling inventory and point of sale controls
  • Collaborate with Marketing on special event food items and concept direction
  • Stay updated on industry trends and best practices
  • Assist with menu planning costing and retailing
  • Collaborate with clients for special events
  • Monitor performance of new menus providing support for consistency
  • Stay informed about dietary trends and allergen considerations
  • Establish benchmarks for guest service and satisfaction
  • Foster collaboration among Food Department staff
  • Take proactive steps to resolve departmental challenges
  • Ensure compliance with health and safety standards
  • Maintain cleanliness and health practices
  • Ensure proper handwashing use of protective gear and equipment maintenance
  • Seek feedback and implement improvements
  • Adhere to and enforce park policies including safety attendance and EEO
  • Participate in Duty Management program rotation
  • Perform other duties as assigned
  • Supervise 90-120 seasonal staff 25 seasonal management and 5 part-time management
  • Instruct assign review and plan work of subordinates
  • Maintain standards coordinate activities allocate personnel and select new employees
  • Act on employee problems and recommend promotions transfers discipline discharges and salary increases
  • Conduct coaching sessions and recognize outstanding performance

Job Criteria

Experience

Mid Level (3-7 years)


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