Job Overview
Employment Type
Full-time
Compensation
Salary
Range $41,000.00 - $66,400.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Career growth support
Financial, physical, and mental well-being programs
Job Description
PENN Entertainment is a recognized leader in the entertainment industry, offering an unparalleled blend of integrated entertainment, sports content, and casino gaming experiences. With operations spanning 43 destinations across North America and an innovative online sports betting and iCasino platform through theScore Bet Sportsbook and Casino, PENN Entertainment is committed to delivering fun, excitement, and memorable experiences to its diverse customer base. The company's mission transcends traditional gaming and entertainment by emphasizing core values such as diversity, sustainability, and community engagement, making it a premier employer within the industry. The company fosters a dynamic and fast-paced work environment where collaboration, enthusiasm, and a passion for exceptional customer service are paramount.
The Food and Beverage Front of House Supervisor role at PENN Entertainment is a pivotal leadership position within the company. Designed for individuals who are passionate about hospitality, this full-time role entails supervising and managing the staff in the Food & Beverage (F&B) Front of House department, ensuring that operational goals, customer satisfaction, and profit objectives are consistently met and exceeded. The position offers a starting annual salary of $60,000 with bonus potential, along with a comprehensive Total Rewards package that supports employee wellness in various dimensions, including financial, physical, and mental well-being. Benefits such as day-one medical coverage, 401(k) matching, and paid time off reflect PENN's commitment to nurturing employee growth and career advancement.
As a FOH Supervisor, you will be tasked with creating efficient schedules, maintaining labor cost controls, and fostering a customer-centric culture that aligns with the company's high standards. Your responsibilities will include developing training programs, managing staff development and recognition initiatives, ensuring compliance with health and gaming regulations, and maintaining quality assurance standards that guarantee an exceptional guest experience. This position demands a proactive leader who can motivate their team, administer performance evaluations, handle conflict resolution with diplomacy, and manage daily operational challenges with confidence.
In addition to frontline supervision, you will be expected to support the overall business strategy by administering rewards programs to maximize employee engagement and overseeing compliance protocols that safeguard both employees and customers. The ideal candidate will demonstrate strong communication skills, a deep understanding of budgeting practices, and the flexibility to work various shifts, including nights, weekends, holidays, and overtime as needed. Working at PENN Entertainment means being part of a supportive culture that values your contributions and invests in your professional development, preparing you for long-term success within the organization and the broader hospitality industry.
The Food and Beverage Front of House Supervisor role at PENN Entertainment is a pivotal leadership position within the company. Designed for individuals who are passionate about hospitality, this full-time role entails supervising and managing the staff in the Food & Beverage (F&B) Front of House department, ensuring that operational goals, customer satisfaction, and profit objectives are consistently met and exceeded. The position offers a starting annual salary of $60,000 with bonus potential, along with a comprehensive Total Rewards package that supports employee wellness in various dimensions, including financial, physical, and mental well-being. Benefits such as day-one medical coverage, 401(k) matching, and paid time off reflect PENN's commitment to nurturing employee growth and career advancement.
As a FOH Supervisor, you will be tasked with creating efficient schedules, maintaining labor cost controls, and fostering a customer-centric culture that aligns with the company's high standards. Your responsibilities will include developing training programs, managing staff development and recognition initiatives, ensuring compliance with health and gaming regulations, and maintaining quality assurance standards that guarantee an exceptional guest experience. This position demands a proactive leader who can motivate their team, administer performance evaluations, handle conflict resolution with diplomacy, and manage daily operational challenges with confidence.
In addition to frontline supervision, you will be expected to support the overall business strategy by administering rewards programs to maximize employee engagement and overseeing compliance protocols that safeguard both employees and customers. The ideal candidate will demonstrate strong communication skills, a deep understanding of budgeting practices, and the flexibility to work various shifts, including nights, weekends, holidays, and overtime as needed. Working at PENN Entertainment means being part of a supportive culture that values your contributions and invests in your professional development, preparing you for long-term success within the organization and the broader hospitality industry.
Job Requirements
- Bachelor's degree (B.A./B.S.) or equivalent from four year college or university
- Or four years related supervisory or managerial experience and/or training
- Or equivalent combination of education and experience
- Previous supervisory experience in a full service or high volume restaurant preferred
- Ability to interact with guests and staff and resolve conflicts in a diplomatic and tactful manner
- Ability to write reports, business correspondence, and procedure manuals
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to interpret bar graphs
- Flexible to work all shifts including holidays, nights, weekends, and overtime
- Proficiency in Microsoft Outlook programs
- Excellent motivational, communication and customer service skills
Job Qualifications
- Bachelor's degree (B.A./B.S.) or equivalent from four year college or university
- Previous supervisory experience in a full service or high volume restaurant
- Strong customer service and communication skills
- Proficiency in Microsoft Outlook
- Ability to develop and implement staff training and development programs
- Experience with scheduling and labor cost management
- Knowledge of health department standards and gaming laws relevant to F&B operations
- Ability to evaluate and coach employees
- Strong organizational and leadership skills
Job Duties
- Supervising and managing staff in the F&B FOH department
- Developing, implementing and managing operational goals and monitoring achievements of performance and profit objectives
- Creating effective and efficient schedules while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction
- Enthusiastically supporting and promoting superior customer service in accordance with company standards and addressing issues as they arise
- Responsible for staff development and training programs
- Managing rewards and recognition programs to maximize employee engagement
- Maintaining cost control methods by monitoring pars and inventory
- Ensuring quality assurance procedures meet health department and customer service standards
- Overseeing scheduling, breaks, floor plans, training, evaluating, and counseling team members
- Exhibiting friendly and courteous manner when dealing with customers and team members
- Enforcing all gaming laws and regulations applicable to F&B operations
- Administering restaurant and beverage operations front of house activities
- Establishing and administering training programs within assigned restaurant and lounge
- Ensuring facilities are adequate for performance of duties
- Maintaining and instructing personnel on safety policies and procedures and ensuring hazards are eliminated
- Monitoring appearance of food served and communicating deviations
- Ensuring compliance with all regulatory requirements and reporting issues to Executive Management
- Maintaining confidentiality in departmental and company matters
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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