Food & Beverage Manager

This Food & Beverage Manager position is offered at a distinguished hospitality venue affiliated with Hyatt, though the employing entity is a third-party management company. This role blends expertise in hotel and restaurant operations, focusing primarily on delivering superior guest experiences through the meticulous management of the Food & Beverage (F&B) department. The employer oversees the full spectrum of personnel and operational functions, ensuring adherence to Hyatt's elite standards and the specific policies of the SW Hotel. This management role is exempt status, indicating a salaried, full-time commitment. \n\nThe Food & Beverage Manager is charged with the daily operational leadership of the banquets department and various food and beverage outlets within the hotel. This includes overseeing service quality and guest satisfaction at all times. Critical to this role is the execution of Hyatt and SW Hotel standard operating procedures, aimed at providing an exceptional culinary and hospitality experience. The manager's duties encompass direct management responsibilities such as interviewing, hiring, training, scheduling, and supervising banquet and outlet personnel. They also handle workforce coordination, ensuring efficient staffing aligned with event needs and business demands. \n\nA significant aspect of this role involves training, highlighting the importance of developing a knowledgeable and skilled team. The manager is responsible for maintaining communication channels, resolving guest complaints promptly, and addressing service shortcomings to uphold the venue's reputation. Banquet operations constitute approximately 80% of this role, involving oversight of banquet associates including captains, servers, and housepersons, in addition to legal adherence, payroll preparation, and event execution. The remaining 20% of responsibilities revolve around managing the daily operations of the food and beverage outlets, ensuring guest satisfaction, and maintaining compliance with health and safety standards. An intimate familiarity with all hotel services, policies, and operational reports supports effective decision-making and coordination across departments. \n\nThis role reports directly to the General Manager and supervises various front-of-house positions such as servers, bussers, bartenders, cashiers, and hosts. Strong leadership is essential, reinforced by excellent verbal and written communication skills, the ability to work flexible hours including weekends and holidays, and a collaborative spirit to foster a harmonious and efficient workplace. Proficiency in restaurant management software and Microsoft Office, with familiarity in MICROS being advantageous, supports operational efficiency. Candidates will have at least three years of food and beverage experience, ideally with banquet supervisory or managerial exposure, accompanied by relevant certifications including California Food Handler and TIPs Alcohol Certification. Physical stamina is required to meet the standing and lifting demands of the position. Overall, this Food & Beverage Manager role offers a dynamic leadership opportunity to impactful hospitality professionals committed to excellence in guest service and team development.