Food & Beverage Manager

Peoria, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career Development

wellness programs

Job Description

Sanctuary Camelback Mountain is an award-winning luxury boutique resort nestled against the iconic Camelback Mountain in Paradise Valley, Arizona. This exquisite resort offers an intimate hideaway experience with beautifully appointed casitas that embody the elegance and charm of a premier destination. Sanctuary Camelback Mountain boasts a world-class spa, the acclaimed Elements restaurant, the chic Jade Bar, and exceptional resort amenities designed to provide guests with an effortlessly elegant and memorable stay. Known for its stunning natural surroundings combined with opulent accommodations and personalized service, the resort is a favored destination for discerning travelers seeking luxury, tranquility, and top-tier hospitality. The resort prides itself on maintaining an environment that fosters excellence in guest service and team development.

The Food & Beverage Manager role at Sanctuary Camelback Mountain is pivotal to the resort's ongoing success. This position is responsible for overseeing the management of the Food & Beverage operations and staff, ensuring that the highest standards of guest service, food quality, cleanliness, and professionalism are consistently upheld. As a hands-on leader, the Food & Beverage Manager actively participates in training, scheduling, motivating, and developing the service staff to deliver an exceptional dining experience. The role requires a proactive approach to guest interactions, ensuring that each visitor is greeted warmly and served promptly with professionalism. It also involves close collaboration with the culinary team to coordinate new menus and seasonal promotions aligned with the resort's standards and special events. This is a dynamic leadership position that demands excellent organizational skills, a keen eye for detail, and the ability to maintain a positive work atmosphere while managing multiple outlets including the restaurant, bar, room service, poolside service, private events, and catering.

The Food & Beverage Manager is expected to demonstrate outstanding communication and interpersonal skills to interact effectively with guests, vendors, coworkers, and management. This role involves monitoring facility conditions and service areas to ensure they remain attractive and welcoming at all times and requires a commitment to continual improvement and guest satisfaction. Supporting team members during high-volume service and emergency situations is a key component, demanding adaptability and resilience. Moreover, the manager is responsible for scheduling staff to maintain proper coverage, handling supervisory responsibilities including hiring, training, coaching, and conducting performance reviews, and embracing the resort’s culture and standards. This position offers a unique opportunity to lead in an inspiring hospitality environment where service, respect, teamwork, integrity, trust, and ownership are deeply valued and fostered. Those who flourish in this role can expect to build a rewarding career with ample opportunities for professional development and growth within the luxury hospitality industry.

Job Requirements

good wine knowledge
knowledgeable regarding food, beverage and room service techniques
strong working knowledge of Micros point of sale system, gratuity sheets, employee time edits programs, Opentable, Excel and cashier close-outs
familiarity with all restaurant positions and ability to fill in as needed
ability to lift and transport heavy trays up to 60 lbs on slippery surfaces
effective listening, speaking and writing skills in English
self-motivated, organized, fast and even-tempered
strong attention to detail
pleasant personality for guest interaction and teamwork
ability to deliver quality product under pressure
physical ability to extend arms, bend and stoop to reach materials
excellent leadership, communication and interpersonal skills
capacity to identify, address and resolve conflict

Job Qualifications

high school diploma or g.e.d.
current food handler’s card
current title iv liquor license
3 to 5 years hospitality supervisor or management experience in an upscale full service establishment

Job Duties

coordinate with culinary department to implement new menus and seasonal promotions
maintain inventory and pars for restaurant and outlets
communicate ordering needs to Director of Outlets
work with Executive Chef and culinary staff to ensure standards of product presentation and service
taste new menu food and beverage products for consistency and staff knowledge
check all equipment is in working order and report dysfunctions
visually inspect facilities to ensure appealing appearance
respond to guest inquiries and coordinate special arrangements
interact with customers to determine needs, satisfaction and resolve conflicts
assist line employees in coordinating services
observe competitive resort and restaurant operations for marketing insights
perform and support line employees under high volume and emergency situations
maintain positive work atmosphere
perform additional duties as requested by Director of Outlets
carry out supervisory responsibilities as per organization policies
manage and assist in all areas of F&B as needed including room service, pool, private events and catering
schedule staff for proper coverage and timely service
exhibit control of all shifts and monitor standards, cleanliness and team performance
motivate staff, build morale and practice succession planning
hire, train, motivate and schedule staff according to business needs and service standards
train restaurant staff in fine cuisine service
conduct coaching, counseling and annual reviews
train staff on resort packages and micros system
embrace and practice resort standards
conduct interviews, personnel action forms, performance reviews, coaching and counseling