Food & Beverage Manager

Hyatt Vacation Ownership is a reputable and globally recognized company specializing in providing exceptional vacation experiences through its diverse portfolio of resorts and properties. Known for its commitment to quality, customer satisfaction, and innovative hospitality solutions, Hyatt Vacation Ownership has established itself as a leader in the vacation ownership and hospitality industry. The company prides itself on fostering an inclusive culture that values diversity, employee engagement, and continuous improvement. With a strong focus on delivering superior guest experiences, Hyatt Vacation Ownership supports professional growth and offers a collaborative work environment for its associates.

The Food and Beverage Manager position at Hyatt Vacation Ownership is a pivotal role responsible for overseeing all aspects of food and beverage operations, including culinary, restaurant, and beverage services. This role requires a dynamic leader who can manage daily operations, maintain high standards of service, and ensure guest and employee satisfaction. The position involves developing and implementing strategic business plans for food and beverage departments to meet or exceed financial goals. The manager will demonstrate expertise in food and beverage laws and regulations, employing sound financial and business decision-making skills to optimize department performance.

In this role, the Food and Beverage Manager will manage budgets effectively, maintaining a positive cost management index for both kitchen and restaurant operations. The role includes supervising and mentoring a dedicated team, fostering a motivating environment that emphasizes teamwork, empowerment, and continuous professional development. The manager will be expected to lead by example, setting clear expectations with employees and providing proactive coaching and counseling to enhance performance and service quality.

Customer service excellence is a cornerstone of this position. The manager will ensure that service standards align with the brand's culture, responding promptly and effectively to both guest and employee concerns. This involves ownership of any issues or complaints until resolved, maintaining high levels of customer satisfaction and retention. Additionally, the manager is responsible for ensuring that banquet functions and other food and beverage events meet or surpass guests' expectations.

Human resource responsibilities are also integral to this role, including conducting performance reviews, promoting fairness and open communication, and identifying developmental opportunities for team members. The manager will develop training programs and provide mentoring to strengthen the team's skills and knowledge. The position demands strong communication skills to facilitate effective departmental operations and coordination with other property functions.

This is an hourly position with a competitive rate of $25.50 per hour, offering an opportunity to join a leading company in the vacation ownership and hospitality sector. The successful candidate will bring a combination of industry experience, leadership capabilities, and a passion for delivering exceptional food and beverage service. Hyatt Vacation Ownership is dedicated to creating a supportive and engaging workplace that values diversity, inclusion, and employee well-being, making it an ideal setting for professionals seeking growth and rewarding career opportunities in hospitality.