Food and Beverage - Kitchen Supervisor

Hornblower Group is a globally recognized leader in experience and transportation, with a rich history spanning over 100 years. The company’s expansive portfolio includes an international range of water- and land-based experiences as well as ferry and transportation services. As a prominent player in the transportation and tourism industries, Hornblower Group operates through various divisions and subsidiaries that serve millions of guests annually across multiple countries and U.S. cities.

Headquartered in Orlando, Florida, and with corporate offices in cities such as San Francisco, Boston, Chicago, London, New York, Dublin, and locations across Ontario, Canada, Hornblower Group stands as a pillar in delivering exceptional guest experiences worldwide. Their premier experience division, City Experiences, offers unique dining and sightseeing cruises, as well as engaging walking and food tours under reputable brands such as City Cruises, Walks, and Devour. The Ferry and Transportation Division operates the largest private high-speed passenger and vehicle ferry services in the United States, transporting over 10 million passengers annually through notable services including NYC Ferry and Puerto Rico Ferry.

Subsidiaries such as Hornblower Marine focus on vessel outhaul and maintenance, while Seaward Services, Inc. specializes in waterfront logistics and management of government and commercial vessels. Additionally, Anchor Operating System, LLC supports clients through reservation, ticketing, and website integration services for the transportation, tourism, and entertainment sectors. With this extensive reach and dedication to quality, Hornblower Group serves over 20 million guests each year, showcasing their commitment to operational excellence and guest satisfaction.

The Galley (Kitchen) Supervisor role at Hornblower Group is a key leadership position within the back-of-house management team. This role is vital in ensuring that cruise operations maintain the highest standards of food quality, safety, and service while optimizing profitability. The supervisor is responsible for overseeing kitchen staff, maintaining continuous communication with restaurant and other operational departments, and ensuring compliance with rigorous health and sanitation codes. This position demands strong leadership, excellent organizational skills, and the ability to thrive in a fast-paced, dynamic environment where guest satisfaction and teamwork are top priorities.

As the on-duty galley manager during cruises, the supervisor leads the kitchen crew, ensuring that all operations adhere strictly to company policies and procedures. They manage staff recruitment, training, and development in collaboration with higher kitchen management, recommending promotions and supporting career growth initiatives. The role also involves resolving guest service issues with diplomacy and tact, fostering positive working relationships across departments, and contributing to overall service excellence.

Hornblower Group places great emphasis on the RESPECT Service System, which encapsulates the company’s mission, vision, values, and operating principles. This culture of respect drives everyone at Hornblower towards the collective goal of being a global leader in experiences and transportation. The Galley Supervisor plays an essential role in upholding these values through effective management and operational execution. This is an excellent opportunity for culinary professionals looking to advance their leadership skills within a prestigious and well-established company that values diversity, equal opportunity, and inclusive employment practices.