Food and Beverage - Kitchen Supervisor

Hornblower Group is a global leader in experience and transportation, boasting a rich history that spans over 100 years. The company operates a diverse portfolio of international offerings that include water-based and land-based experiences as well as ferry and transportation services. As a large multinational corporation, Hornblower Group has established itself at the forefront of the experiences industry with a strong presence in over 10 countries and more than 50 U.S. cities. The company serves over 20 million guests annually and is renowned for its innovation, quality service, and commitment to customer satisfaction. Its corporate headquarters are located in Orlando, Florida, with additional offices in major cities across North America and Europe including San Francisco, Boston, Chicago, London, New York, Dublin, and Ontario.

The Hornblower Group’s premier experience division is City Experiences, which offers customers an immersive range of dining and sightseeing cruises, walking tours, and food tours through brands like City Cruises, Walks, and Devour. On the transportation side, its Ferry and Transportation Division operates City Ferry, the largest private operator of high-speed passenger and vehicle ferries in the United States. The City Ferry network serves millions of passengers annually with key services such as NYC Ferry and Puerto Rico Ferry. The group also includes subsidiaries like Hornblower Marine, specializing in vessel maintenance and outhaul services, and Seaward Services, a full-service shipping and waterfront logistics company. Additionally, Anchor Operating System provides technology solutions including reservation, ticketing, and website integration services.

The company’s culture is built on the RESPECT Service System, which reflects its mission, vision, values, and operating principles aimed at fostering a positive company culture that supports its goal to be the global leader in experiences and transportation. Hornblower Group is an Equal Employment Opportunity employer and is dedicated to diversity, inclusion, and compliance with all applicable equal opportunity laws and regulations.

The position of Galley (Kitchen) Supervisor is a critical role within Hornblower Group, particularly in the City Experiences division. This role is primarily focused on managing back-of-house kitchen operations aboard cruise vessels, ensuring that every cruise maintains high standards for quality, service, guest satisfaction, and sanitation while optimizing profitability. As a Galley Supervisor, you will serve as the on-duty kitchen manager for cruises, overseeing kitchen crew members to ensure adherence to all company standards and operational procedures. This includes maintaining effective communication with back-of-house and restaurant management teams, ensuring compliance with health department sanitation codes, and fostering strong teamwork among kitchen staff and other departments. You will be expected to participate in recruiting, training, and career development plans for kitchen crew as well as assisting with guest service issue resolution in partnership with the Restaurant Manager.

This role requires a candidate who thrives in a fast-paced, high-pressure environment with excellent leadership, communication, and organizational skills. The Galley Supervisor must also demonstrate a strong understanding of sanitation requirements, kitchen operations, and guest service best practices. Physical demands include working in conditions that may involve exposure to extreme temperatures and lifting heavy items. As this is a customer-facing role in a hospitality and transportation setting, excellent interpersonal skills and the ability to work with diverse personality types are essential.

This is a full-time position requiring availability to work on major holidays and meet minimum state age requirements. The compensation will be competitive within the industry and commensurate with experience. Joining Hornblower Group means becoming part of a company that values respect, collaboration, and growth while providing its employees with opportunities to develop their careers in a globally recognized enterprise offering unique experiences and transportation services.