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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career development opportunities
Job Description
Hornblower Group is a globally recognized leader in providing exceptional experiences and transportation services, boasting a rich history that spans over 100 years. With a diverse portfolio that includes water-based experiences such as dining and sightseeing cruises, land-based experiences including walking and food tours, and comprehensive ferry and transportation services, the group has become a trusted name in the industry. The company's City Experiences division is dedicated to offering premier land- and water-based experiences along with ferry and transportation solutions that bring unforgettable moments to millions of guests annually. Hornblower Group's operations extend across more than 10 countries and over... Show More
Job Requirements
- Minimum of 1 year of total kitchen experience in full-service/banquet, high volume environment
- Must include 1 year of kitchen staff management experience
- High school graduate and minimum 2 years formal culinary training or 2 years additional kitchen experience in a full-service/banquet, high volume environment
- ServSafe certified
- Manage multiple priorities/tasks
- Establish and maintain effective working relationships as required by job responsibility
- Communicate effectively in oral and written form
- Effectively deal with internal and external customers some of whom will require high levels of patience tact and diplomacy
- Ability to read, write, and speak English to comprehend and communicate job functions
- Finger/hand dexterity in order to operate food machinery
- Work in confined spaces
- Perform duties within extreme temperature ranges
- Stand, walk, and/or sit continuously perform essential functions for an extended period of time
- Hearing and visual ability to observe and detect signs of emergency situations, distinguish product, taste, texture and presentation and observe preparation
- Finger/grasp, lift and/or carry, or otherwise move goods weighing a maximum of 200 lbs. on a continuous schedule
- Work with Microsoft Office applications (especially Word and Excel)
- Qualified comprehensive background check
- Will be required to be available for work weekends and on all major holidays
Job Qualifications
- Minimum of 1 year kitchen staff management experience
- High school graduate
- Formal culinary training or equivalent kitchen experience in a high volume environment
- ServSafe certification
- Strong communication skills in oral and written form
- Ability to multitask effectively
- Experience working in full-service/banquet kitchens
- Knowledge of health department sanitation codes and OSHA standards
- Ability to lead and train kitchen staff
- Proficient in Microsoft Office applications
- Demonstrated patience, tact, and diplomacy in customer relations
Job Duties
- Acts as the on-duty kitchen manager for cruises and manages the kitchen staff to ensure adherence to procedures detailed in the Product Management Guide and Galley Operating Manual
- Ensures that all staff consistently follows and adheres to all health department sanitation codes and requirements thereby maintaining the company’s strict standards of sanitation
- Maintains close liaison between the kitchen and other departments including the front-of-the house
- Recommends and executes approved programs that improve the level of service and product quality
- Participates in training of all new kitchen staff
- Participates in scheduling kitchen staff according to staffing matrix
- Adheres to company’s performance management guidelines for all discipline and termination situations
- Provides input to the Executive Chef and F&B Director with regard to the development/career growth plans for each kitchen staff member
- Resolves guest service issues in conjunction with the on-duty Restaurant Manager
- Participates in implementing and maintaining effective safety programs in conjunction with the Marine Operations Department
- Participates in monitoring and controlling all costs associated with the operation of the kitchen in accordance with budget
- Participates in the inventory process to ensure adequate stock
- Participates in processing all invoices in a timely manner to maximize corporate rebate program
- Participates in maintaining food, suppliers and equipment purchasing systems which ensure maximum quality, least cost and high reliability
- Participates in scheduling kitchen staff work periods to achieve maximum payroll efficiency
- Ensures that all state and local health requirements are met onboard and that all shipmates are familiar with these requirements
- Attends all scheduled meetings
- Additional job duties assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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