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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Training and Development
Uniform allowance
Bonuses
Job Description
San Pablo Lytton Casino is a vibrant entertainment and hospitality establishment known for its exceptional gaming experiences and diverse dining options. Located in a lively setting, this casino not only offers premier gaming but also prides itself on providing top-tier customer service across its various venues. The Broiler Restaurant, one of the casino's dining facilities, is renowned for its welcoming atmosphere and quality culinary offerings, making it a popular destination for guests and locals alike. With a focus on guest satisfaction, San Pablo Lytton Casino fosters a team-oriented environment where employees are encouraged to deliver excellence and contribute to a... Show More
Job Requirements
- High school education preferred
- Minimum one year experience in a high-volume restaurant operation
- Knowledge of restaurant operations
- Ability to use a POS system
- Ability to handle customer complaints positively
- Ability to stand and walk continuously
- Ability to lift and/or move up to 50 pounds
- Ability to pass RBS training certification within 60 days of employment
- Ability to adhere to uniform and grooming standards
- Ability to attend pre-shift meetings and complete pre-opening checklist
- Ability to work in a loud, busy casino environment
- Ability to obtain CPR certification
- Good communication skills
- Ability to perform light cleaning duties
Job Qualifications
- Knowledge of restaurant operations including staffing levels, service equipment and customer relations
- Ability to remember, recite and promote menu items
- Proficiency in using a moderately complex computer system
- Skill in handling customer complaints in a friendly and positive manner
- Ability to navigate crowded rooms while standing and walking continuously
- Completion of any combination of education, training or experience providing required knowledge, skills and abilities
- High school education preferred
- Minimum of one year experience in a high-volume restaurant
- Two to three years experience in cold and hot kitchen/pantry work preferred
- Culinary or Apprenticeship program preferred
- Ability to read and comprehend instructions, correspondence and safety notices
- Ability to communicate effectively in English
- Basic mathematical skills including adding, subtracting, multiplying, and dividing
- Ability to apply common sense to carry out instructions
- Capability to obtain government required licenses or certificates including CPR and RBS certification within 60 days
Job Duties
- Provide friendly, fast, and helpful customer service through consistent practice and delivery of kindness, dignity and respect
- Acknowledge guests immediately with a smile
- Properly offer a warm friendly verbal greeting and seat guests by name when known
- Assist guests with chairs and napkins during seating
- Introduce servers to guests and educate them on specials
- Answer telephones using proper etiquette
- Take to-go orders and coordinate execution including POS input, packaging and payment collection
- Create and execute celebration elements for guests
- Properly rotate server stations when seating guests
- Maintain clean and organized host/hostess area
- Ensure all areas are clean and free of debris
- Act as a role model to other employees and encourage positive behavior
- Adhere to attendance guidelines and company policies
- Stay knowledgeable of property events and promotions
- Conform to uniform and grooming standards
- Begin shift by completing pre-opening checklist
- Inspect menus for cleanliness and completeness
- Communicate real time walk-in volume and VIP customers to floor management
- Attend pre-shift meetings and training sessions
- Describe menu preparation and ingredients
- Assist with furniture alignment and floor cleanliness
- Use carpet sweeper as needed
- Keep podium tidy and prepare daily side work list assigning server tasks
- Perform other tasks assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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