Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Training and Development
Uniform allowance
Bonuses
Job Description
San Pablo Lytton Casino is a vibrant entertainment and hospitality establishment known for its exceptional gaming experiences and diverse dining options. Located in a lively setting, this casino not only offers premier gaming but also prides itself on providing top-tier customer service across its various venues. The Broiler Restaurant, one of the casino's dining facilities, is renowned for its welcoming atmosphere and quality culinary offerings, making it a popular destination for guests and locals alike. With a focus on guest satisfaction, San Pablo Lytton Casino fosters a team-oriented environment where employees are encouraged to deliver excellence and contribute to a memorable visitor experience.
The Host/Hostess role at San Pablo Lytton Casino’s Broiler Restaurant is a pivotal position centered on providing seamless guest communication and superior hospitality. This full-time role requires a warm and engaging individual who will be the first point of contact for diners, responsible for welcoming guests, managing walk-up reservations, and ensuring the dining area maintains an inviting and organized atmosphere. Hosts and Hostesses are expected to embody the casino's commitment to outstanding customer service through friendly greetings, efficient seating arrangements, and thoughtful attentiveness throughout the dining experience. The position involves coordinating with servers, managing to-go orders, and supporting restaurant operations by upholding cleanliness and proper seating protocols.
Working at San Pablo Lytton Casino as a Host/Hostess offers a unique opportunity to be part of a dynamic hospitality team within a bustling casino environment. The individual in this role acts as an ambassador of the casino's brand, providing kindness, dignity, and respect to every guest. This includes not only greeting and seating guests but explaining menu items and promoting specials, managing phone inquiries, and assisting with celebration arrangements when applicable. Candidates will receive comprehensive training, including vendor tastings and service protocols, enabling them to deliver knowledgeable and professional service.
This role demands excellent communication skills, the ability to manage multiple tasks under busy conditions, and a proactive attitude towards guest engagement. Hosts/Hostesses are also expected to maintain a high standard of personal appearance in accordance with the casino’s uniform and grooming policies. Additionally, the job requires physical stamina to navigate a crowded dining room, assist guests, and manage light cleaning duties. Candidates must be able to uphold the casino’s attendance and operational policies while fostering a positive work environment.
Overall, this is an excellent position for those seeking to develop their hospitality skills within a high-volume restaurant setting, especially within the unique and energetic atmosphere of a casino environment. The Host/Hostess role is critical in setting the tone for guests' dining experiences and supporting the smooth function of the restaurant team. San Pablo Lytton Casino offers a collaborative workplace culture where employees can grow their skills and contribute to a premier hospitality destination.
The Host/Hostess role at San Pablo Lytton Casino’s Broiler Restaurant is a pivotal position centered on providing seamless guest communication and superior hospitality. This full-time role requires a warm and engaging individual who will be the first point of contact for diners, responsible for welcoming guests, managing walk-up reservations, and ensuring the dining area maintains an inviting and organized atmosphere. Hosts and Hostesses are expected to embody the casino's commitment to outstanding customer service through friendly greetings, efficient seating arrangements, and thoughtful attentiveness throughout the dining experience. The position involves coordinating with servers, managing to-go orders, and supporting restaurant operations by upholding cleanliness and proper seating protocols.
Working at San Pablo Lytton Casino as a Host/Hostess offers a unique opportunity to be part of a dynamic hospitality team within a bustling casino environment. The individual in this role acts as an ambassador of the casino's brand, providing kindness, dignity, and respect to every guest. This includes not only greeting and seating guests but explaining menu items and promoting specials, managing phone inquiries, and assisting with celebration arrangements when applicable. Candidates will receive comprehensive training, including vendor tastings and service protocols, enabling them to deliver knowledgeable and professional service.
This role demands excellent communication skills, the ability to manage multiple tasks under busy conditions, and a proactive attitude towards guest engagement. Hosts/Hostesses are also expected to maintain a high standard of personal appearance in accordance with the casino’s uniform and grooming policies. Additionally, the job requires physical stamina to navigate a crowded dining room, assist guests, and manage light cleaning duties. Candidates must be able to uphold the casino’s attendance and operational policies while fostering a positive work environment.
Overall, this is an excellent position for those seeking to develop their hospitality skills within a high-volume restaurant setting, especially within the unique and energetic atmosphere of a casino environment. The Host/Hostess role is critical in setting the tone for guests' dining experiences and supporting the smooth function of the restaurant team. San Pablo Lytton Casino offers a collaborative workplace culture where employees can grow their skills and contribute to a premier hospitality destination.
Job Requirements
- High school education preferred
- Minimum one year experience in a high-volume restaurant operation
- Knowledge of restaurant operations
- Ability to use a POS system
- Ability to handle customer complaints positively
- Ability to stand and walk continuously
- Ability to lift and/or move up to 50 pounds
- Ability to pass RBS training certification within 60 days of employment
- Ability to adhere to uniform and grooming standards
- Ability to attend pre-shift meetings and complete pre-opening checklist
- Ability to work in a loud, busy casino environment
- Ability to obtain CPR certification
- Good communication skills
- Ability to perform light cleaning duties
Job Qualifications
- Knowledge of restaurant operations including staffing levels, service equipment and customer relations
- Ability to remember, recite and promote menu items
- Proficiency in using a moderately complex computer system
- Skill in handling customer complaints in a friendly and positive manner
- Ability to navigate crowded rooms while standing and walking continuously
- Completion of any combination of education, training or experience providing required knowledge, skills and abilities
- High school education preferred
- Minimum of one year experience in a high-volume restaurant
- Two to three years experience in cold and hot kitchen/pantry work preferred
- Culinary or Apprenticeship program preferred
- Ability to read and comprehend instructions, correspondence and safety notices
- Ability to communicate effectively in English
- Basic mathematical skills including adding, subtracting, multiplying, and dividing
- Ability to apply common sense to carry out instructions
- Capability to obtain government required licenses or certificates including CPR and RBS certification within 60 days
Job Duties
- Provide friendly, fast, and helpful customer service through consistent practice and delivery of kindness, dignity and respect
- Acknowledge guests immediately with a smile
- Properly offer a warm friendly verbal greeting and seat guests by name when known
- Assist guests with chairs and napkins during seating
- Introduce servers to guests and educate them on specials
- Answer telephones using proper etiquette
- Take to-go orders and coordinate execution including POS input, packaging and payment collection
- Create and execute celebration elements for guests
- Properly rotate server stations when seating guests
- Maintain clean and organized host/hostess area
- Ensure all areas are clean and free of debris
- Act as a role model to other employees and encourage positive behavior
- Adhere to attendance guidelines and company policies
- Stay knowledgeable of property events and promotions
- Conform to uniform and grooming standards
- Begin shift by completing pre-opening checklist
- Inspect menus for cleanliness and completeness
- Communicate real time walk-in volume and VIP customers to floor management
- Attend pre-shift meetings and training sessions
- Describe menu preparation and ingredients
- Assist with furniture alignment and floor cleanliness
- Use carpet sweeper as needed
- Keep podium tidy and prepare daily side work list assigning server tasks
- Perform other tasks assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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