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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $45,900.00 - $74,400.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Resorts World New York City is a premier entertainment and gaming complex located in Queens, New York. It offers world-class gaming, exquisite dining, and unique entertainment experiences in a vibrant and fast-paced environment. As a part of the hospitality and entertainment industry, Resorts World is committed to delivering exceptional guest service while maintaining high standards for safety, quality, and operational excellence. The company embraces diversity and equal opportunity, fostering a dynamic workplace that values teamwork and professionalism.
The Floor Manager of Food and Beverage at Resorts World New York City plays a critical role in the day-to-day operation... Show More
The Floor Manager of Food and Beverage at Resorts World New York City plays a critical role in the day-to-day operation... Show More
Job Requirements
- Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations
- Bachelor's Degree in Food service, Business management, Culinary school diploma or closely related field
- Or two years' experience in a high volume Food and Beverage supervisory position or equivalent
- Or two years' management experience in the hiring position's Department
- Five years' related work experience in a high volume Food & Beverage setting required
- Three years' related experience in a Casino high volume Food & Beverage setting preferred
- Superior written and verbal communication skills
- Demonstrated working knowledge of state gaming regulations pertaining to casino operations
- Must have excellent planning, organizational, verbal communication and delegation skills
- Must be able to clearly communicate in written and verbal expression
- Must have the ability to listen actively and attentively to instructions
- Must have the ability to maintain discretion and confidentiality
- Requires knowledge and ability to operate computers and general office equipment
- Be adaptable, and demonstrate the highest level of customer/client service and response
- Proficient in Microsoft Word and Excel
- Must have union rules and regulation knowledge within a food and beverage environment
- Must possess Franchise, T.I.P.S., NYC DOH & Servsafe training certificates where applicable
- Ability to work long hours including weekends & holidays
- Ability to use and working knowledge of various computer software programs, POS systems, Infogenesis, analyzing, ordering and inventory systems and restaurant management software programs
- Must possess leadership skills using up to date food and beverage trends and best practices
- Ability to manage personnel and meet financial targets and budgets
- Guest oriented and service minded
Job Qualifications
- Bachelor's degree in Food Service, Business Management, Culinary School Diploma or closely related field
- Two years' experience in a high volume Food and Beverage supervisory position or equivalent
- Two years' management experience in the hiring position's Department
- Five years' related work experience in a high volume Food & Beverage setting required
- Three years' related experience in a Casino high volume Food & Beverage setting preferred
- Superior written and verbal communication skills
- Able to effectively address all levels within the organization
- Demonstrated a working knowledge of state gaming regulations pertaining to casino operations
- Excellent planning, organizational, verbal communication and delegation skills
- Ability to listen actively and attentively to instructions
- Ability to maintain discretion and confidentiality
- Knowledge and ability to operate computers and general office equipment
- Proficient in Microsoft Word and Excel
- Must have union rules and regulation knowledge within a food and beverage environment
- Must possess Franchise, T.I.P.S., NYC DOH & Servsafe training certificates where applicable
- Ability to use and working knowledge of various computer software programs, POS systems, Infogenesis, analyzing, ordering and inventory systems and restaurant management software programs
- Must possess leadership skills using up to date food and beverage trends and best practices
- Ability to manage personnel and meet financial targets and budgets
- Guest oriented and service minded
Job Duties
- Supervises, leads and directs all Food and Beverage staff, ensuring all regulatory compliance within all gaming regulations, internal controls and company and department policies and procedures
- Supervise subordinate Food and Beverage professionals, performing activities such as interview & hiring, training, instruct and assign work, evaluate and develops performance, and administers disciplinary actions
- Availability to work weekends, holidays and Food & Beverage busy days
- Ensures employees are trained to work safely and efficiently within current regulatory guidelines
- Evaluate shift schedules and adjusts, if necessary, to accommodate Resorts World operational and departmental needs
- Prepare, maintain, and submit essential paperwork and meet deadlines on time
- Ability to multitask, work in a fast pace environment and have a high level of attention to detail while ensuring prompt, efficient, quality, friendly guest first service while responding proactively to all guest needs and concerns
- Manages day to day operations within budgeted guidelines, hold daily Pre-shifts for staff, inventory and ordering of all work tools as well as food and paper products, attend periodic meetings and training sessions
- Ensures Food and Beverage quality and consistency of all products through constant monitoring and making necessary improvements
- Nurture an ownership work environment with emphasis on motivation and teamwork
- Develops a positive and productive relationship with subordinates & co-workers
- Effectively & positively motivate employees
- Preserve excellent internal and external customer service
- Works independently and exhibits judgment, independent discretion
- Send daily shift reports to the direct supervisor with detailed shift summaries and periodic updates
- All other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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