Job Overview
Employment Type
Full-time
Compensation
Salary
Range $45,900.00 - $74,400.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Resorts World New York City is a premier entertainment and gaming complex located in Queens, New York. It offers world-class gaming, exquisite dining, and unique entertainment experiences in a vibrant and fast-paced environment. As a part of the hospitality and entertainment industry, Resorts World is committed to delivering exceptional guest service while maintaining high standards for safety, quality, and operational excellence. The company embraces diversity and equal opportunity, fostering a dynamic workplace that values teamwork and professionalism.
The Floor Manager of Food and Beverage at Resorts World New York City plays a critical role in the day-to-day operations of all Food and Beverage venues, including fast food outlets, bars, restaurants, events, and banquets. This full-time managerial position involves overseeing multiple facets of food and beverage service to ensure consistent quality, compliance, and guest satisfaction. The manager is responsible for interviewing, training, scheduling, supervising, coaching, and developing staff, ensuring that performance standards are met across all venues.
The role requires a strong leader with excellent organizational and communication skills who can effectively manage a large team in a fast-paced environment. Responsibilities include maintaining compliance with company policies, gaming regulations, and health guidelines such as the New York City Department of Health and Servsafe standards. The Floor Manager must proactively address operational challenges, support positive employee and guest relations, and manage resources within budgeted guidelines. Key tasks also include preparing reports, ordering supplies, conducting pre-shift meetings, and implementing staff training programs.
The manager must be adept at multitasking, attention to detail, and maintaining high service standards while fostering a culture of motivation, teamwork, and ownership among staff. The position demands availability on weekends, holidays, and peak periods, requiring flexibility and dedication. Leadership in enforcing union rules, regulatory compliance, and operational best practices is essential. Candidates should possess knowledge of state gaming regulations and demonstrate proficiency in computer software, POS systems, inventory management, and restaurant management tools.
Overall, the Floor Manager of Food and Beverage is pivotal in delivering the Resorts World promise of exceptional dining and beverage experiences. This role offers an exciting opportunity for experienced professionals to lead diverse teams within one of New York City's most dynamic hospitality environments, contributing to a distinguished gaming and entertainment destination.
The Floor Manager of Food and Beverage at Resorts World New York City plays a critical role in the day-to-day operations of all Food and Beverage venues, including fast food outlets, bars, restaurants, events, and banquets. This full-time managerial position involves overseeing multiple facets of food and beverage service to ensure consistent quality, compliance, and guest satisfaction. The manager is responsible for interviewing, training, scheduling, supervising, coaching, and developing staff, ensuring that performance standards are met across all venues.
The role requires a strong leader with excellent organizational and communication skills who can effectively manage a large team in a fast-paced environment. Responsibilities include maintaining compliance with company policies, gaming regulations, and health guidelines such as the New York City Department of Health and Servsafe standards. The Floor Manager must proactively address operational challenges, support positive employee and guest relations, and manage resources within budgeted guidelines. Key tasks also include preparing reports, ordering supplies, conducting pre-shift meetings, and implementing staff training programs.
The manager must be adept at multitasking, attention to detail, and maintaining high service standards while fostering a culture of motivation, teamwork, and ownership among staff. The position demands availability on weekends, holidays, and peak periods, requiring flexibility and dedication. Leadership in enforcing union rules, regulatory compliance, and operational best practices is essential. Candidates should possess knowledge of state gaming regulations and demonstrate proficiency in computer software, POS systems, inventory management, and restaurant management tools.
Overall, the Floor Manager of Food and Beverage is pivotal in delivering the Resorts World promise of exceptional dining and beverage experiences. This role offers an exciting opportunity for experienced professionals to lead diverse teams within one of New York City's most dynamic hospitality environments, contributing to a distinguished gaming and entertainment destination.
Job Requirements
- Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations
- Bachelor's Degree in Food service, Business management, Culinary school diploma or closely related field
- Or two years' experience in a high volume Food and Beverage supervisory position or equivalent
- Or two years' management experience in the hiring position's Department
- Five years' related work experience in a high volume Food & Beverage setting required
- Three years' related experience in a Casino high volume Food & Beverage setting preferred
- Superior written and verbal communication skills
- Demonstrated working knowledge of state gaming regulations pertaining to casino operations
- Must have excellent planning, organizational, verbal communication and delegation skills
- Must be able to clearly communicate in written and verbal expression
- Must have the ability to listen actively and attentively to instructions
- Must have the ability to maintain discretion and confidentiality
- Requires knowledge and ability to operate computers and general office equipment
- Be adaptable, and demonstrate the highest level of customer/client service and response
- Proficient in Microsoft Word and Excel
- Must have union rules and regulation knowledge within a food and beverage environment
- Must possess Franchise, T.I.P.S., NYC DOH & Servsafe training certificates where applicable
- Ability to work long hours including weekends & holidays
- Ability to use and working knowledge of various computer software programs, POS systems, Infogenesis, analyzing, ordering and inventory systems and restaurant management software programs
- Must possess leadership skills using up to date food and beverage trends and best practices
- Ability to manage personnel and meet financial targets and budgets
- Guest oriented and service minded
Job Qualifications
- Bachelor's degree in Food Service, Business Management, Culinary School Diploma or closely related field
- Two years' experience in a high volume Food and Beverage supervisory position or equivalent
- Two years' management experience in the hiring position's Department
- Five years' related work experience in a high volume Food & Beverage setting required
- Three years' related experience in a Casino high volume Food & Beverage setting preferred
- Superior written and verbal communication skills
- Able to effectively address all levels within the organization
- Demonstrated a working knowledge of state gaming regulations pertaining to casino operations
- Excellent planning, organizational, verbal communication and delegation skills
- Ability to listen actively and attentively to instructions
- Ability to maintain discretion and confidentiality
- Knowledge and ability to operate computers and general office equipment
- Proficient in Microsoft Word and Excel
- Must have union rules and regulation knowledge within a food and beverage environment
- Must possess Franchise, T.I.P.S., NYC DOH & Servsafe training certificates where applicable
- Ability to use and working knowledge of various computer software programs, POS systems, Infogenesis, analyzing, ordering and inventory systems and restaurant management software programs
- Must possess leadership skills using up to date food and beverage trends and best practices
- Ability to manage personnel and meet financial targets and budgets
- Guest oriented and service minded
Job Duties
- Supervises, leads and directs all Food and Beverage staff, ensuring all regulatory compliance within all gaming regulations, internal controls and company and department policies and procedures
- Supervise subordinate Food and Beverage professionals, performing activities such as interview & hiring, training, instruct and assign work, evaluate and develops performance, and administers disciplinary actions
- Availability to work weekends, holidays and Food & Beverage busy days
- Ensures employees are trained to work safely and efficiently within current regulatory guidelines
- Evaluate shift schedules and adjusts, if necessary, to accommodate Resorts World operational and departmental needs
- Prepare, maintain, and submit essential paperwork and meet deadlines on time
- Ability to multitask, work in a fast pace environment and have a high level of attention to detail while ensuring prompt, efficient, quality, friendly guest first service while responding proactively to all guest needs and concerns
- Manages day to day operations within budgeted guidelines, hold daily Pre-shifts for staff, inventory and ordering of all work tools as well as food and paper products, attend periodic meetings and training sessions
- Ensures Food and Beverage quality and consistency of all products through constant monitoring and making necessary improvements
- Nurture an ownership work environment with emphasis on motivation and teamwork
- Develops a positive and productive relationship with subordinates & co-workers
- Effectively & positively motivate employees
- Preserve excellent internal and external customer service
- Works independently and exhibits judgment, independent discretion
- Send daily shift reports to the direct supervisor with detailed shift summaries and periodic updates
- All other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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