Food & Beverage Director

Cary, NC, USA|

Job Overview

Compensation

Salary

Range $80,000.00 - $92,000.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Meal Allowances

Job Description

Concert Golf Partners is a prominent management company specializing in upscale golf clubs and private country clubs across the United States. Known for its commitment to excellence and superior member experiences, Concert Golf Partners manages premier properties that emphasize luxury amenities, outstanding service, and meticulously maintained golf courses. The company operates with a mission to deliver exceptional service, foster strong community connections, and uphold the highest standards in hospitality and club management. With decades of industry experience, Concert Golf Partners is respected for its ability to enhance club operations and member satisfaction through innovative strategies and dedicated management expertise.

The Club at 12 Oaks, one of the distinguished clubs managed by Concert Golf Partners, is renowned for its masterfully designed 18-hole golf course by the Nicklaus Design Group. Opened in 2008, the course has received national recognition as one of the Best New Courses by Golf Digest and was named Best New Course in North Carolina by The North Carolina Golf Panel magazine. Beyond the course, the club offers an elegant colonial-style clubhouse featuring an upscale bar, a members-only dining room, and a spacious patio with scenic views of the greens. The club's amenities include an award-winning gourmet kitchen, pool pavilion with waterslide, and an extensive calendar of social events and family-friendly activities designed to engage members of all ages. The Club at 12 Oaks is dedicated to providing a refined yet welcoming atmosphere that emphasizes community, recreation, and top-tier service.

As the Food & Beverage Director at Concert Golf Partners' Club at 12 Oaks, the individual will hold a critical leadership role overseeing the entire food and beverage operations throughout the club. This position is responsible for managing daily activities within multiple outlets including member dining areas, member events, turn grill, pool snack bar, banquet services, and catering functions. The role demands a strong focus on maintaining the highest standards of quality, service, and hospitality that meet or exceed member expectations. The ideal candidate will successfully balance operational demands with member satisfaction, while ensuring budget adherence and profitability through cost and labor control.

The Food & Beverage Director will recruit, hire, train, and supervise staff ensuring that all employees clearly understand their roles and responsibilities. They will coach and motivate the team to foster high morale and productivity, while holding staff accountable to meet performance standards. Budget management is a key element of this role, requiring the development and monitoring of department budgets and financial strategies that maximize revenue and minimize waste. The position requires hands-on involvement in daily operations, including direct engagement with staff, members, and guests to promote a positive dining experience.

Additionally, the Director will collaborate with the corporate team to develop and implement operational strategies and marketing initiatives that support department goals. Compliance with all health, safety, and regulatory standards, including food safety and alcoholic beverage regulations, is essential to the role. The role encompasses overseeing inventory management, purchasing, equipment maintenance, and ensuring the upkeep of cleanliness and organization across all food and beverage areas.

This executive role requires exceptional organizational and communication skills, leadership experience in hospitality management, proficiency with relevant software including POS systems, and professional certifications in food safety and alcoholic beverages. Crescendo is looking for an individual who can combine operational expertise with strategic vision to uphold the club's reputation for excellence, elevate the member experience, and contribute to the overall success of the Club at 12 Oaks.

Job Requirements

BA/BS in club/hospitality management, business, or related field preferred
Experience with payroll cost controls, Microsoft Word/Excel, and Northstar or other similar club POS systems
Possess food safety and alcoholic beverage certification
Demonstrated ability to be a team leader, manage employees, and handle members/guests in a diplomatic, constructive, and professional manner
Must possess exceptional organizational skills and high internal standards of quality and service
Must be able to effectively hire, train, motivate, discipline, and terminate employees
Ability to read and interpret documents and write routine reports and correspondence
Ability to communicate effectively with staff of diverse backgrounds, cultures, and education levels
Proven ability to diagnose problems, respond to complaints, and increase food and beverage efficiencies
Excellent listening skills, oral communication skills, and positive interpersonal skills are required

Job Qualifications

BA/BS in Club/Hospitality Management, Business, or related field preferred
Experience with payroll cost controls, Microsoft Word/Excel, and Northstar or other similar club POS systems
Possess food safety and alcoholic beverage certification
Demonstrated ability to be a team leader, manage employees, and handle members/guests in a diplomatic, constructive, and professional manner
Must possess exceptional organizational skills and high internal standards of quality and service
Must be able to effectively hire, train, motivate, discipline, and terminate employees
Ability to read and interpret documents and write routine reports and correspondence
Ability to communicate effectively with staff of diverse backgrounds, cultures, and education levels
Proven ability to diagnose problems, respond to complaints, and increase food and beverage efficiencies
Excellent listening skills, oral communication skills, and positive interpersonal skills are required

Job Duties

Direct and manage daily operations and ensure that the club’s high standards of service and quality are met or exceeded
Be knowledgeable of and comply, at all times, with the club’s standards, policies, and regulations to encourage safe and efficient operations
Interview, hire, and train employees when necessary
Ensure managers and staff roles and expectations are clearly defined and encourage high morale amongst staff
Coach, counsel, motivate, discipline, and hold managers and staff accountable when necessary
Monitor performance regularly
Terminate employees when necessary
Assure that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented
Oversee scheduling of departments and monitor employee records to minimize overtime and keep labor costs within budget
This is a very hands-on position
The candidate will be actively engaged in all operations
Not an office role priority
Audit and approve biweekly payroll
Assist in planning and approving external and internal marketing and sales promotion activities for department outlets and special club events
Work with the corporate team to develop and execute operational strategies
Establish quantity and quality output standards for staff in all positions within the departments
Develop and implement financial strategies by anticipating requirements, trends, and variances
Develop budgets and action plans and take corrective action when necessary to ensure budgeted goals are attained
Manage the ordering of all purchases including food, beverages, supplies, wine, beer, liquor, sanitation, equipment, etc
Provide updated information to the accounting department
Inspect supplies, equipment, cleanliness, and organization of areas to ensure efficiency, organization, safety, sanitation, and cleanliness standards
Responsible for equipment, maintenance schedules, and arranging for repairs
Assist in service when necessary
Expedite when needed
Approve all product invoices before submitting them to the accounting department
Maintain records of special events, house counts, food covers, and daily business volumes
Oversee and monitor monthly physical inventory for timeliness, and accuracy to maximize usage and minimize waste and breakage
Maintain a safe, secure, and healthy work environment by establishing, following, and enforcing sanitation and quality of food and beverage preparation, service standards, and procedures
Monitor and ensure alcoholic beverage and other regulatory requirements are met
Develop departmental objectives, budgets, policies, procedures, and strategies and meet or exceed specified goals
Utilize computer programs to analyze forecast, cost, and revenue reports and decisions based on that information to ensure maximizing of profits
Implement and monitor sanitation and cleaning schedules
Greet members and guests and oversee actual service on a routine and random basis
Serve as a member of the club’s management team and provide necessary reporting to department managers, general manager, controller, and corporate staff
Maintain communication with senior managers to review operational and financial goals and inform them of any problems or unusual matters of significance
Work closely with department leaders to ensure goals and objectives are continuously met or exceeded
Monitor market trends and stay abreast of changes to remain relevant in the industry
Attend staff meetings
Perform other duties as assigned by management