Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $21.00 - $23.25
Work Schedule
Standard Hours
Benefits
Paid Time Off
Medical insurance
Dental Insurance
401(k) with company matching
Job Description
Round One Entertainment is a dynamic, entertainment-focused company known for offering a unique and engaging experience through a combination of bowling, arcade games, and food and beverage services. With locations across the United States, Round One Entertainment is dedicated to creating a fun, safe, and family-friendly environment that combines the thrill of gaming with quality dining options. The company emphasizes customer satisfaction, operational excellence, and a vibrant culture that promotes teamwork and career growth within the entertainment and hospitality industries. Round One is a full-time employer for the Food and Beverage Manager position, offering an hourly wage range of $21 to $23.25, designed for individuals ready to take on a managerial role with hands-on responsibilities in a fast-paced environment.
The Food and Beverage Manager at the Grande Lakes Mall location in Mentor, Ohio is vital to the operational success of the venue. This role involves overseeing all food and beverage operations, maintaining budgetary discipline, and ensuring the highest quality in food preparation and customer service. The manager is responsible for supervising daily activities, including scheduling deliveries, managing inventory, and ensuring compliance with health, safety, and alcohol-serving regulations. A key aspect of this position includes resolving customer complaints efficiently while preserving excellent customer service standards. The role also involves leading and motivating a team of employees, fostering a cooperative and productive work environment, and maintaining a visible presence on the floor to support sales and address any operational challenges in real time. This role demands strong leadership, communication skills, and a thorough understanding of the food and beverage service industry within a retail entertainment setting. The position requires physical stamina and the ability to work in a noisy, active environment typical of bowling centers and arcades. Overall, the Food and Beverage Manager at Round One Entertainment plays a crucial role in ensuring patrons receive an exceptional dining and entertainment experience.
The Food and Beverage Manager at the Grande Lakes Mall location in Mentor, Ohio is vital to the operational success of the venue. This role involves overseeing all food and beverage operations, maintaining budgetary discipline, and ensuring the highest quality in food preparation and customer service. The manager is responsible for supervising daily activities, including scheduling deliveries, managing inventory, and ensuring compliance with health, safety, and alcohol-serving regulations. A key aspect of this position includes resolving customer complaints efficiently while preserving excellent customer service standards. The role also involves leading and motivating a team of employees, fostering a cooperative and productive work environment, and maintaining a visible presence on the floor to support sales and address any operational challenges in real time. This role demands strong leadership, communication skills, and a thorough understanding of the food and beverage service industry within a retail entertainment setting. The position requires physical stamina and the ability to work in a noisy, active environment typical of bowling centers and arcades. Overall, the Food and Beverage Manager at Round One Entertainment plays a crucial role in ensuring patrons receive an exceptional dining and entertainment experience.
Job Requirements
- Must be at least 21 years or older
- Ability to work in a noisy, busy entertainment environment
- Physical capability to bend, stretch, twist, climb and stand for long periods
- Ability to lift and move up to 100 pounds with assistance
- Associate's degree preferred but not required
- 2-3 years retail management experience preferred
- Knowledge of food and beverage industry standards
- Excellent leadership and customer service skills
Job Qualifications
- Must be at least 21 years or older to handle and serve alcohol
- Associates degree preferred
- 2-3 years of retail management experience preferred, especially in entertainment, retail or hospitality industries
- Strong leadership and communication skills
- Knowledge of food and beverage operations
- Ability to resolve customer complaints efficiently
- Experience in coaching and staff training
- Understanding of budget management and expense tracking
- Ability to maintain compliance with health and safety regulations
Job Duties
- Manage all food and beverage and day-to-day operations within budgeted guidelines and to the highest standards
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure quality
- Schedule and receive food and beverage deliveries, verifying product quality and quantity
- Monitor department budgets, payroll records and review financial transactions to ensure authorized and budgeted expenditures
- Investigate and resolve customer complaints regarding food quality, service, or accommodations
- Comply with all health and safety regulations and conduct alcohol and age restriction control
- Provide superior customer service and maintain a visible presence on the floor at least 90% of the shift
- Conduct and monitor department inventory and submit weekly and monthly reports
- Train, coach, and issue disciplinary actions for department staff
- Hold weekly staff meetings with department supervisors to address operational, staffing, and customer service issues
- Additional duties as directed by Store General Manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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