Food and Beverage - Bartender

San Francisco, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

flexible scheduling

Job Description

Hornblower Group is a global leader in experience and transportation, boasting a history that spans over 100 years. This highly respected company operates internationally, providing a diverse range of water- and land-based experiences as well as ferry and transportation services. The group's portfolio includes premier experience divisions such as City Experiences, which offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. Hornblower Group is also home to City Ferry, the largest private operator of high-speed passenger and vehicle ferries in the United States. This division serves over 10 million passengers annually with services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems.

Hornblower Group's range of subsidiaries further strengthens its position in the maritime and tourism industries. Hornblower Marine provides vessel outhaul and maintenance services, operating out of Bridgeport Boatworks in Connecticut. Seaward Services, Inc., specializes in full-service shipping, waterfront logistics, and management, focusing on the operation and maintenance of government and commercial vessels. Another subsidiary, Anchor Operating System, LLC, operates independently and offers reservation, ticketing, and website integration services for clients in transportation, tourism, and entertainment.

With a global footprint that covers over 10 countries and more than 50 U.S. cities, Hornblower Group serves more than 20 million guests annually. The company is headquartered in Orlando, Florida, with additional corporate offices across key cities including San Francisco, Boston, Chicago, London, New York, Dublin, and various locations in Ontario, Canada. This wide span of operations highlights the company’s commitment to delivering world-class experience and transportation services. For more information, visitors can explore hornblowercorp.com.

Position Summary:

The Bartender role at Hornblower Group is vital in delivering an outstanding guest experience through quality beverage preparation and exceptional hospitality. This position involves mixing high-quality beverages using precise recipes and providing prompt, consistent bar service to guests and coworkers. The bartender is expected to embody Hornblower’s RESPECT Service System by being hospitable, courteous, and professional. Knowledge about the vessel and the skyline enhances the bartending experience and helps engage guests more effectively.

This role requires a commitment to safety, responsibility, and cleanliness of the service areas, including the bar and all surrounding environments. Bartenders maintain full operational readiness by stocking the bar according to specifications, cleaning equipment and bar areas, accurately managing transactions, and effectively communicating menu offerings and entertainment details. The position demands a multi-tasking capability, attention to detail, excellent customer service skills, and the ability to work in a dynamic cruise environment. Availability for shifts during nights, weekends, and holidays is essential, reflecting the high-demand hospitality industry standards. This bartending opportunity offers candidates a chance to be part of a globally recognized company while honing skills in beverage service and guest relations.

Job Requirements

High school diploma or equivalent required
Minimum one year bartending experience required
Comprehensive knowledge of beverage recipes required
Strong customer service skills required
Strong organization and interpersonal skills required
Ability to handle multiple tasks simultaneously required
Effective listening and problem-solving skills required
Working knowledge of computers including Microsoft Office required
Ability to communicate effectively with coworkers and guests required
Maintain compliance with uniform and grooming standards required
Availability to work nights, weekends and major holidays required

Job Qualifications

High School Diploma or GED or High School Equivalence Certificate
At least one year of previous bartending experience
Comprehensive knowledge of beverage recipes
Strong customer service skills
Strong organization skills
Strong interpersonal skills
Ability to handle multiple tasks/projects at one time
Effective listening and assessment skills
Working knowledge of computer skills including proficiency with Microsoft Office Suites
Ability to understand and convey written and verbal information to coworkers and guests
Maintain uniform and personal grooming in compliance with appearance standards
Availability to work nights, weekends and all major holidays

Job Duties

Provide exceptional hospitality to guests and coworkers as prescribed in Our RESPECT Service System
Accurately follow recipes for all beverages
Must have thorough knowledge of all beverage offerings and prices
Provide prompt and consistent bar service to guests and servers throughout the cruise
Set up and break down bar - stock and restock bar according to prescribed par specifications, clean bar thoroughly in accordance with standard operating procedures
Maintain the cleanliness and safety of the bar and all common areas and service stations, clean glasses, utensils, bar equipment, bar tops, refrigerators, and all other equipment and work areas
Accurately charge guests for onboard purchases
enter order into the point-of-sale system, collect payment and return all change
Provide information to guests including beverage and food menu descriptions, entertainment options, cruise routes and points of interest
Additional job duties assigned