Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $15.25
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf Resorts is a renowned hospitality company specializing in family-oriented indoor water park resorts across North America. Known for its commitment to creating memorable and enjoyable experiences for families and guests of all ages, Great Wolf offers a dynamic and inclusive work environment that supports career growth, well-being, and diversity. The company proudly fosters a culture where employees, known as Pack Members, are valued for their contributions, and provides numerous opportunities for personal and professional advancement. Great Wolf is dedicated to supporting its workforce through comprehensive benefits, educational programs, and wellness initiatives, making it a desirable employer in the hospitality sector.
The Food and Beverage Attendant role at Great Wolf is a key position responsible for engaging positively with guests while efficiently taking and preparing food and beverage orders across various outlets, including the Pizza Shop, Coffee Shop, Grab 'N Go outlet, and more. This role involves delivering exceptional customer service, handling transactions accurately using point-of-sale systems, and maintaining high standards of cleanliness and presentation in the food and beverage areas. Pack Members must be at least 16 years old and are offered flexible scheduling options, including full-time, part-time, and flexible shifts to accommodate diverse availability.
In addition to a competitive base pay of $15.25 per hour, Food and Beverage Attendants may earn tips that vary by shift and location, with recent averages ranging from $2 to $4 per hour. The role is designed to support career growth through initiatives such as cross-training, a scholarship fund, and talent development programs available at all levels. Employees gain access to Great Wolf University for on-the-job training as well as functional and leadership development. The company emphasizes employee well-being by providing flexible scheduling, holistic wellness programs, access to telehealth resources, and support through Employee Assistance Programs and Employee Relief Funds. Great Wolf is proud to celebrate diversity and inclusion, ensuring every team member feels welcome and recognized through various supportive programs.
Food and Beverage Attendants also benefit from a comprehensive package including medical, dental, and vision insurance, a health savings account (HSA), life insurance, 401K plans with employer match, paid vacation time off, and paid parental leave. The company supports safety and compliance, requiring successful completion of background checks and drug screenings. Candidates can expect a team-focused workplace that encourages growth, skill-building, and advancing within the company. This role is ideal for individuals seeking to start or develop a career in hospitality, with ample opportunity to improve customer service skills, learn operational aspects of food and beverage outlets, and contribute to a positive guest experience at Great Wolf Resorts.
The Food and Beverage Attendant role at Great Wolf is a key position responsible for engaging positively with guests while efficiently taking and preparing food and beverage orders across various outlets, including the Pizza Shop, Coffee Shop, Grab 'N Go outlet, and more. This role involves delivering exceptional customer service, handling transactions accurately using point-of-sale systems, and maintaining high standards of cleanliness and presentation in the food and beverage areas. Pack Members must be at least 16 years old and are offered flexible scheduling options, including full-time, part-time, and flexible shifts to accommodate diverse availability.
In addition to a competitive base pay of $15.25 per hour, Food and Beverage Attendants may earn tips that vary by shift and location, with recent averages ranging from $2 to $4 per hour. The role is designed to support career growth through initiatives such as cross-training, a scholarship fund, and talent development programs available at all levels. Employees gain access to Great Wolf University for on-the-job training as well as functional and leadership development. The company emphasizes employee well-being by providing flexible scheduling, holistic wellness programs, access to telehealth resources, and support through Employee Assistance Programs and Employee Relief Funds. Great Wolf is proud to celebrate diversity and inclusion, ensuring every team member feels welcome and recognized through various supportive programs.
Food and Beverage Attendants also benefit from a comprehensive package including medical, dental, and vision insurance, a health savings account (HSA), life insurance, 401K plans with employer match, paid vacation time off, and paid parental leave. The company supports safety and compliance, requiring successful completion of background checks and drug screenings. Candidates can expect a team-focused workplace that encourages growth, skill-building, and advancing within the company. This role is ideal for individuals seeking to start or develop a career in hospitality, with ample opportunity to improve customer service skills, learn operational aspects of food and beverage outlets, and contribute to a positive guest experience at Great Wolf Resorts.
Job Requirements
- Some high school education or equivalent
- Flexibility regarding scheduling based on business demands
- Experience utilizing basic math skills with ability to add, subtract, multiply and divide
- Proven customer service skills and communication skills
- Able to read and interpret English language manuals relating to safety, operations, and procedures
- Successful completion of a criminal background and drug screen
Job Qualifications
- Some high school education or equivalent
- Proven customer service skills and communication skills
- Able to read and interpret English language manuals relating to safety, operations, and procedures
- Experience utilizing basic math skills with ability to add, subtract, multiply and divide
- Previous experience demonstrating strong customer service
- Prior experience utilizing restaurant equipment and sanitation standards
- Ability to multi-task and prioritize a variety of tasks with minimal direction
- Previous experience with cash transactions and point of sale systems
- Proven teamwork skills
Job Duties
- Communicates with guests to take food and beverage orders
- Prepares customer food and beverage orders
- Provides outstanding customer service and engage in suggestive selling
- Maintains equipment, performs preventative maintenance, troubleshoots breakdowns and/or calls for repairs
- Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
- Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
- Ensures food and beverage outlet adheres to the highest standards of cleanliness, presentation, and service
- Ensures the daily operation of the retail outlet adheres to operating procedure guidelines
- Assists in other food outlets as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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