Food & Beverage Attendant

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $15.25
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave

Job Description

Great Wolf is a renowned hospitality company known for its indoor water parks and family-friendly resort experiences across North America. With a focus on providing memorable vacations for families, Great Wolf offers a vibrant and dynamic work environment that emphasizes career growth, diversity, and employee well-being. This company is committed to cultivating a supportive culture for its workforce through comprehensive training programs, flexible scheduling, and wellness initiatives. They strive to create a workplace where employees feel valued and recognized for their unique contributions. As part of their mission, Great Wolf invests in employee development through Great Wolf University, which provides on-the-job training, functional skill-building, leadership development, and scholarship funds to help individuals grow their careers within the hospitality industry.

The Food and Beverage Attendant role at Great Wolf involves engaging directly with guests by taking food and beverage orders, preparing and serving items, handling transactions, and maintaining high standards of cleanliness and customer service across multiple food outlets such as the Pizza Shop, Coffee Shop, and Grab 'N Go. This position offers flexible scheduling options including full-time, part-time, and varied shifts, making it accessible to individuals who are at least sixteen years old. Compensation is competitive with a base hourly wage of $15.25 plus the potential to receive tips, which can average between $2 and $4 per hour depending on the shift and location.

This role is ideal for customer-oriented individuals seeking to join a growing team within the hospitality sector. Employees in this position have opportunities to advance through cross-training across different food outlets and benefit from ongoing talent development initiatives. The company supports a diverse workforce and promotes an inclusive environment where all team members can thrive. Alongside career advancement, Great Wolf offers a robust benefits package including medical, dental, and vision insurance, life insurance, a 401K plan with employer match, paid vacation and parental leave, telehealth resources, and health savings accounts.

Working as a Food and Beverage Attendant at Great Wolf requires a commitment to delivering excellent guest experiences, performing a variety of operational tasks, and contributing to a positive team atmosphere. This position demands effective communication skills, attention to detail, the ability to multitask efficiently, and a willingness to learn and adhere to all safety and sanitation standards. The role also involves some physical demands including the ability to lift up to 20 pounds and stand or sit for extended periods. As part of Great Wolf’s dedication to legal and ethical employment practices, the company follows strict non-discrimination policies and actively promotes equal opportunity and diversity among its employees.

Overall, Great Wolf presents an excellent career opportunity for individuals passionate about hospitality and customer service. The Food and Beverage Attendant position offers a fulfilling work environment that blends engaging guest interaction with skill development and benefits. Applicants interested in joining this team can apply online and will quickly receive an invitation for an interview or to participate in a hiring event. By joining Great Wolf, employees become part of a community that values growth, wellness, and celebrating each person’s uniqueness, making it an outstanding place to start or continue a rewarding career in hospitality.

Job Requirements

  • Must be at least sixteen years old
  • Some High School education or equivalent
  • Flexibility regarding scheduling based on business demands
  • Experience utilizing basic math skills with ability to add, subtract multiply and divide
  • Proven customer service skills and communication skills
  • Successful completion of a criminal background and drug screen

Job Qualifications

  • Some High School education or equivalent
  • Proven customer service skills and communication skills
  • Ability to read and interpret English language manuals relating to safety, operations, and procedures
  • Experience utilizing basic math skills with ability to add, subtract multiply and divide
  • Successful completion of a criminal background and drug screen
  • Previous experience demonstrating strong customer service
  • Prior experience utilizing restaurant equipment and sanitation standards
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Previous experience with cash transactions and Point of Sale systems
  • Proven teamwork skills

Job Duties

  • Communicates with guests to take food and beverage orders
  • Prepares customer food and beverage orders
  • Provides outstanding customer service and engage in suggestive selling
  • Maintains equipment, performs preventative maintenance, troubleshoots breakdowns and/or calls for repairs
  • Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
  • Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
  • Ensures F&B outlet adheres to the highest standards of cleanliness, presentation, and service
  • Ensures the daily operation of the retail outlet adheres to operating procedure guidelines
  • Assists in other food outlets as needed

Job Criteria

Experience

Entry Level (1-2 years)


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