Great Wolf Lodge logo

Food & Beverage Attendant

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $14.50
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave

Job Description

Great Wolf Lodge is a premier family entertainment and resort destination known for its indoor water parks, engaging activities, and exceptional guest experiences. Established as a leader in the hospitality and entertainment industry, Great Wolf has built a reputation for providing memorable family vacations, outstanding customer service, and a safe, fun environment for all ages. With locations across North America, the company emphasizes teamwork, career growth, and community involvement, creating a welcoming atmosphere for both guests and employees alike. Great Wolf Lodge employs a diverse team committed to upholding high standards in cleanliness, presentation, and guest satisfaction, consistently aiming to deliver magical experiences through dedicated service and innovative entertainment offerings.

The Food and Beverage Attendant role at Great Wolf Lodge is a vital position within the hospitality team that focuses on delivering exceptional guest interactions in various quick service restaurants and food outlets throughout the lodge. This position offers a unique opportunity to be part of a dynamic team where hospitality and guest satisfaction are paramount. Employees in this role are responsible for taking food and beverage orders, serving guests in a friendly and efficient manner, handling transactions, and maintaining high standards of cleanliness and food presentation. The position offers flexible scheduling options including full-time, part-time, and flexible shifts, providing opportunities for candidates who are at least sixteen years old to join. Compensation includes a base pay of $14.50 per hour plus tips, with tips varying by shift and location but generally ranging from $2 to $4 per hour. This role is designed for individuals who enjoy working in a fast-paced environment, have strong communication and customer service skills, and desire to grow their careers within the hospitality industry. Great Wolf Lodge provides extensive training programs through Great Wolf University, supporting both functional and leadership development, ensuring attendees gain valuable skills while earning. Additional career development is encouraged through cross-training, scholarships, and talent development initiatives. The company also prioritizes employee well-being by offering flexible schedules, wellness programs, and support services such as an Employee Assistance Program and Relief Fund. Diversity and inclusion are core to Great Wolf’s values, with programs aimed at celebrating uniqueness and making all team members feel welcomed and valued. This environment promotes a strong team spirit and fosters personal and professional growth for attendees. This comprehensive and rewarding position is ideal for those looking to start or advance a career in food and beverage service within a dynamic, guest-focused atmosphere.

Job Requirements

  • Be at least sixteen years old
  • some high school education or equivalent
  • flexibility regarding scheduling based on business demands
  • experience utilizing basic math skills with ability to add, subtract multiply and divide
  • proven customer service skills and communication skills
  • able to read and interpret English language manuals relating to safety, operations, and procedures
  • successful completion of a criminal background check and drug screen

Job Qualifications

  • Some High School education or equivalent
  • flexibility regarding scheduling based on business demands
  • experience utilizing basic math skills with ability to add, subtract multiply and divide
  • proven customer service skills and communication skills
  • able to read and interpret English language manuals relating to safety, operations, and procedures
  • successful completion of a criminal background and drug screen
  • previous experience demonstrating strong customer service
  • prior experience utilizing restaurant equipment and sanitation standards
  • ability to multi-task and prioritize a variety of tasks with minimal direction
  • previous experience with cash transactions and point of sale systems
  • proven teamwork skills

Job Duties

  • Communicates with guests to take food and beverage orders
  • prepares customer food and beverage orders
  • provides outstanding customer service and engage in suggestive selling
  • maintains equipment, performs preventative maintenance, troubleshoots breakdowns and/or calls for repairs
  • assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
  • performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
  • ensures food and beverage outlet adheres to the highest standards of cleanliness, presentation, and service
  • ensures the daily operation of the retail outlet adheres to operating procedure guidelines
  • assists in other food outlets as needed

Job Criteria

Experience

No experience required


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