FOH TEAM LEAD (FULL TIME)

Rochester, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $21.00

Work Schedule

Standard Hours

Benefits

Opportunities for training and development

Retirement Plan

Associate Shopping Program

Health and wellness programs

Discount Marketplace

Identity Theft Protection

Pet insurance

voluntary benefits

Medical insurance

Dental Insurance

Vision Insurance

Life Insurance/AD

Disability insurance

Commuter Benefits

Employee assistance program

flexible spending accounts

Job Description

Saint John Fisher University is an esteemed educational institution located at 3690 East Avenue, Rochester, NY. Known for its vibrant campus life and commitment to academic excellence, the university supports a dynamic community where students, faculty, and staff work collaboratively to foster learning, growth, and meaningful impact. The university is currently seeking a dedicated full-time Front of House (FOH) Team Lead to join its food service team. The position operates primarily Tuesday through Saturday, from 3:30 PM to 12:00 AM, and offers a competitive hourly wage ranging from $19.00 to $21.00. This role is essential in enhancing the food service experience, focusing heavily on leadership, customer service, and operational efficiency within the dining facilities.

The FOH Team Lead will play a pivotal role in coordinating and overseeing the daily activities of the front-of-house food service employees, ensuring a smooth and enjoyable dining experience for all customers, staff, and visitors. The individual will be responsible for supervising meal service, managing staff schedules, and maintaining food quality and safety standards in line with both company policies and government regulations. This leadership position requires a balance of hands-on service, employee training, and administrative duties such as cash handling, inventory management, and reporting. The ideal candidate will bring prior leadership and food service experience, but training will be provided to ensure success and development within the role.

Candidates will find that this position offers unique perks such as free on-site parking, a free meal during shifts, and the opportunity to be part of a campus team where individual contributions are valued and recognized. Furthermore, Saint John Fisher University, through its partnership with Chartwells Higher Education, offers comprehensive benefits to its associates, including opportunities for professional training and development, retirement plans, various health and wellness programs, and more. The workplace culture promotes diversity, inclusion, and equal opportunities for all applicants and employees, emphasizing fair treatment regardless of background or personal characteristics. Overall, this is an exceptional opportunity for a motivated and organized food service leader to grow their career in a supportive and educational environment.

Job Requirements

High school diploma or equivalent
Prior leadership experience in food service preferred
Ability to work Tuesday through Saturday evenings from 3:30 PM to 12:00 AM
Strong organizational and interpersonal skills
Ability to handle customer complaints professionally
Must be able to perform essential job functions with or without reasonable accommodation
Must be able to handle cash accurately and responsibly

Job Qualifications

Prior leadership experience in food service
Ability to coordinate and oversee food service staff
Strong customer service skills
Knowledge of food safety and sanitation standards
Experience with cash handling and inventory management
Effective communication and training abilities
Ability to manage schedules and work flow efficiently

Job Duties

Provides quality customer service by providing one-on-one attention to detail
Oversees and participates in the preparation and service of food and beverage items in accordance with company standards for presentation, sanitation, safety and portion control
Helps plan menus
Ensures timely, efficient meal service
supervises serving of meals
Responds to customer complaints in person at the time of the complaint and via email for electronic complaints
Trains employees
assigns and coordinates work of employees to promote efficiency and excellence in food and service
Determines work procedures, prepares work schedules and expedites work flow
Uses proper systems for completion of required daily/weekly/monthly reports such as inventory-cash reports-production records, payroll and time-keeping
Responsible for proper cash handling as established by the Food Accounting Manual (deposits - petty cash - change funds)
Orders food and other necessary supplies from approved sources or purveyors
Directs and participates in the overall sanitation and safety of the facility and employees in accordance with company standards and government regulations
Develops sanitation schedule and ensures food-service employees adhere to the schedule for cleaning of kitchen and dining area and washing of kitchen utensils and equipment
Issues written and oral instructions
Help select and orient employees
oversees staff training in areas of responsibility
Performs other duties as assigned