FOH Team Lead

Pacific Catch, Inc. is a vibrant and fast-growing seafood restaurant chain committed to delivering exceptional dining experiences through fresh, sustainable seafood offerings and outstanding hospitality. Known for its innovative approach to coastal cuisine, Pacific Catch has established itself as a beloved destination for guests seeking both high-quality food and an inviting atmosphere. The company's dedication to sustainability, environmental stewardship, and community involvement distinguishes it within the restaurant industry, making it a preferred employer for individuals passionate about responsible business practices and culinary excellence.

As a full-time Front of House (FOH) Team Leader at Pacific Catch, Inc., you will play a crucial role in ensuring an extraordinary guest experience by leading and mentoring FOH staff, managing daily operations, and upholding the company's core values and hospitality standards. This is an hourly position, offering a competitive pay rate between $24.00 to $26.00 per hour, including anticipated overtime compensation based on the business's needs. The position typically involves a 40-hour workweek with additional scheduled overtime of approximately 7.5 hours weekly, although actual hours may vary depending on operational demands.

The FOH Team Leader is responsible for effectively managing the restaurant's front-of-house operations while fostering an environment that prioritizes fast, accurate service and positive guest interactions. This role demands strong leadership qualities, as the Team Leader directs and mentors all front-of-house associates during shifts, ensuring team cohesion and high performance. Furthermore, the Team Leader acts as the welcoming face of Pacific Catch, guiding guests through menu selections, facilitating prompt order fulfillment, and addressing guest concerns with professionalism and empathy.

Beyond guest engagement, the FOH Team Leader oversees operational responsibilities including conducting inventory checks, managing cash control procedures, and ensuring all service areas are clean, organized, and properly prepared for service. This position also entails completing essential administrative and human resources-related duties on a daily, weekly, and monthly basis, supporting the restaurant's overall operational excellence.

Pacific Catch values individuals who demonstrate a strong commitment to leadership, sustainability, and continuous improvement. We seek candidates with at least four years of full-service restaurant hospitality experience, including two years in a management role within a high-volume, innovative restaurant environment. Success in this role requires proficiency in technology such as MS Office, Google Apps, Toast POS, and familiarity with social media platforms. An understanding of profit and loss statements and cost management is essential to enhancing sales opportunities and operational efficiency. Candidates must lead by example, holding themselves and their teams to exemplary standards in all facets of their work.

Physical stamina is also necessary for this role, as the FOH Team Leader must be capable of standing and moving quickly for extended periods, as well as performing tasks that involve bending, stooping, reaching, and lifting moderate weights up to 25 pounds.

Working at Pacific Catch means joining a dedicated team committed to sustainable seafood, environmental care, and delivering memorable guest experiences. We offer a dynamic and inclusive workplace where personal and professional growth are encouraged and where your leadership will directly contribute to our company’s continued success and reputation as a premier coastal dining establishment.