FOH Team Lead

Pacific Catch, Inc. is a renowned restaurant company dedicated to delivering exceptional guest experiences through first-class service and incredible hospitality. Rooted in strong core values and standards, Pacific Catch emphasizes nurturing and retaining outstanding individuals who contribute positively to their vibrant community. This company prides itself on creating a supportive, fun, and inclusive work environment that fosters both personal and professional growth for all team members. With a focus on sustainability and environmental responsibility, Pacific Catch is passionate about protecting our oceans and creating memorable dining experiences.

The Front of House (FOH) Team Leader at Pacific Catch, Inc. plays a pivotal role in maintaining the high standards of service and hospitality that define the brand. This leadership position involves managing restaurant operations and team members in alignment with company policies and guidelines. Reporting directly to the General Manager, the FOH Team Leader is an ambassador of the brand, ensuring that guests receive fast, accurate, and courteous service from the moment they walk through the door. This role requires a seasoned restaurant professional with extensive experience in managing high-volume, full-service restaurants, and a proven ability to mentor and lead hourly employees effectively.

The position is full-time and hourly, encompassing a 40-hour workweek with an additional 7.5 hours of scheduled overtime, averaging around 5 hours weekly based on business needs. The compensation for this role ranges from $24.00 to $26.00 per hour, including the expected overtime rate. The FOH Team Leader is responsible for guiding the front of house staff during shifts, enforcing cleanliness and readiness of service areas, managing inventory and cash control procedures, and handling guest complaints with professionalism and empathy. Importantly, the role also includes administrative and human resource duties to ensure smooth restaurant operations.

Technological proficiency is crucial in this position, as the FOH Team Leader is expected to be comfortable using Microsoft Office, Google applications, Toast POS systems, tablets, handheld devices, and social media platforms. An understanding of profit and loss statements helps the leader actively seek opportunities to enhance sales and control costs. The ideal candidate embodies high personal and professional standards and leads by example, inspiring their team to meet the same levels of excellence. Beyond operational expertise, they demonstrate commitment to environmental stewardship, aligning with Pacific Catch’s dedication to protecting oceans and promoting sustainability.