FOH Team Lead

San Jose, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $24.00 - $36.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career Development

overtime pay

Job Description

The Pacific Catch, Inc. is a renowned restaurant chain that prides itself on delivering exceptional dining experiences centered around fresh, sustainable seafood and a warm, welcoming atmosphere. Known for its commitment to environmental responsibility and guest satisfaction, Pacific Catch has steadily grown to become a favorite destination for seafood lovers and casual diners alike. With a strong emphasis on community engagement and sustainability, the company ensures that every team member contributes to upholding its core values and hospitality standards. Pacific Catch offers a vibrant, inclusive work environment that fosters personal and professional growth for all its employees. This family-oriented business believes that its continued success is deeply rooted in the dedication and quality of its people, making it an exceptional place to build a rewarding career in the hospitality industry.

The Front of House (FOH) Team Leader role at Pacific Catch is a pivotal position that requires a dynamic individual with experience in restaurant leadership, a passion for service excellence, and the ability to inspire team members. Reporting directly to the General Manager, the Team Leader is responsible for managing front-of-house operations, ensuring efficient service delivery, and embodying the company’s high standards of hospitality. This full-time, hourly position includes a 40-hour work week plus scheduled and occasional overtime, reflecting the company’s flexible business needs. With an attractive compensation range of $24.00 to $36.00 per hour, including expected overtime pay, this role is both financially rewarding and career-enhancing.

In this leadership capacity, the FOH Team Leader plays a crucial role in mentoring and directing FOH staff, ensuring that both guest interactions and service speed meet Pacific Catch's exacting standards. Key duties include overseeing cleanliness and readiness of all guest areas, managing cash and inventory processes, and addressing guest concerns with professionalism and care. The Team Leader also fosters a fun, inclusive atmosphere while executing daily operational, administrative, and HR-related responsibilities. The successful candidate must be tech-savvy, with proficiency in systems like MS Office, Google Apps, Toast POS, and mobile devices, as well as have a sharp understanding of profit and loss statements to drive sales and cost control. Ultimately, this role is for someone who leads by example, maintains high standards, and shares the company’s passion for environmental stewardship and ocean protection. Candidates who can also work at the Sunnyvale location are especially encouraged to apply, highlighting the position's flexible and team-oriented nature.

Job Requirements

4+ years of full-service restaurant hospitality experience with 2 years in management
Managed other successful, high-volume restaurants in an innovative chain
Proven track record of effectively and empathetically training, mentoring, and managing hourly employees
Technology savvy including MS Office, Google Apps, Toast POS, use of tablets and/or handheld devices, and understanding of social media outlets
Understanding of a P&L statement and ability to seek opportunities to improve sales or manage costs
Holds themselves to high standards and expects the same from their team
Passionate about protecting the oceans and environment
Must be able to stand and exert well-paced mobility for periods up to 5 hours in length
Must be able to reach, bend, stoop and frequently lift up to 25 pounds

Job Qualifications

4+ years of full-service restaurant hospitality experience with 2 years in management
Proven track record of effectively and empathetically training, mentoring, and managing hourly employees
Experience managing successful, high-volume restaurants in an innovative chain
Technology savvy including MS Office, Google Apps, Toast POS, use of tablets and/or handheld devices, and familiarity with social media outlets
Understanding of a P&L statement and ability to seek opportunities to improve sales or manage costs
Holds themselves to high standards and expects the same from their team
Passionate about protecting the oceans and environment

Job Duties

Effectively manage Pacific Catch restaurant and team members within the policies and guidelines of the company, always aiming for guest satisfaction
Provide direction, leadership and mentoring to all FOH staff during all shifts
Ensure fast, accurate service, with positive and polite guest interaction
Be the face of Pacific Catch, introducing the food, inviting the guests in and helping them navigate ordering, making sure orders are fulfilled quickly
Conduct inventory and cash control procedures
Ensure that all staff stations, service areas, dining room, outdoor seating, and tables are set for the shift and that the tables and floor are clean
Handle guest complaints with professional and sincere attention
Completion of daily, weekly, and monthly operational, administrative, and HR-related duties