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FOH Support (Host, Busser, Food Runner)

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $2.13 - $9.42
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Work Schedule

Flexible
Weekend Shifts
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Benefits

flexible schedule
Employee Discounts
Paid training
Supportive team environment
Opportunity for growth

Job Description

Keke's Breakfast Cafe is a renowned restaurant known for its warm hospitality, delicious breakfast offerings, and community-oriented atmosphere. Located in the heart of the local area, Keke's Breakfast Cafe has established itself as a favorite destination for guests seeking a welcoming environment and high-quality service. With a focus on creating memorable dining experiences, the cafe prides itself on its friendly staff, inviting decor, and commitment to customer satisfaction. Keke's Breakfast Cafe is dedicated to equal employment opportunity, ensuring a diverse and inclusive workplace environment for all employees. They participate in E-Verify to confirm work authorization and provide necessary accommodations during the hiring process, reflecting their dedication to fairness and compliance with legal standards. The typical pay range for the Front of House Support role is from $2.13 to $9.42, depending on experience and location, with flexible working hours including weekends and holidays. This role is ideal for individuals who enjoy working in fast-paced, customer-centric environments and are eager to contribute positively to a team-oriented restaurant setting.

As a Front of House Support team member at Keke's Breakfast Cafe, you will be the first point of contact for guests, setting the tone for a welcoming and inviting dining experience. Your primary responsibilities will include greeting guests warmly and graciously upon their arrival, managing guest flow efficiently, and ensuring a positive overall experience from start to finish. This role requires excellent communication and organizational skills as you will handle seating arrangements, waitlists, guest inquiries, and collaborate closely with servers and other staff members to maintain smooth operations. You will also be responsible for maintaining cleanliness in the host area and throughout the dining space, contributing to a hygienic and pleasant environment. Adaptability and a proactive attitude are essential, as you may be called upon to assist in different areas to support efficient service during busy periods. The position demands physical stamina, including the ability to stand for extended periods and perform tasks such as lifting and cleaning. Overall, the Front of House Support role at Keke's Breakfast Cafe is crucial to delivering exceptional customer service and enhancing guests' dining experiences, supporting the restaurant's reputation for excellence and community warmth.

Job Requirements

  • Must be able to stand for extended periods and perform physical tasks, including lifting and cleaning
  • Availability to work flexible hours, including weekends and holidays
  • Reliable transportation to and from work

Job Qualifications

  • Previous experience in a customer service role or hospitality setting preferred but not required
  • Excellent communication and interpersonal skills with a friendly and welcoming demeanor
  • Ability to work in a fast-paced environment while maintaining attention to detail
  • Strong organizational skills and the ability to manage multiple tasks simultaneously
  • Knowledge of basic food safety practices and ability to follow health regulations

Job Duties

  • Warmly and graciously greet all guests upon arrival, ensuring they feel welcomed
  • Greet guests entering the restaurant whenever possible, providing a friendly first impression
  • When immediate seating is unavailable, record guest names, party sizes, and issue pagers for a smooth waiting experience
  • Provide guests with estimated wait times and keep them informed throughout their wait
  • Page guests when their tables are ready, thanking them for their patience and inquiring about the number of children in their party
  • Escort guests to their tables with menus and silverware, ensuring a seamless transition
  • Accommodate special seating requests whenever feasible, balancing customer flow in service sections
  • Upon seating, inform guests of their server's name to enhance the personal touch
  • Thank guests as they leave and invite them to return, reinforcing a welcoming environment
  • Maintain cleanliness in the host area, including floors and door glass, to ensure a tidy appearance
  • Remove used tableware promptly as guests finish, keeping the dining area organized
  • Clear tables after guests, taking tableware to bus bins and placing items in their designated washing areas
  • Respond promptly and appropriately to guest requests, communicating needs to servers as necessary
  • Collaborate with servers and fellow hosts to ensure efficient seating and optimal table utilization
  • Assist servers with plate removal, especially during peak periods and with large parties
  • Keep all front of house areas clean, including floors around trash cans and walkways
  • Be proactive in maintaining cleanliness by promptly cleaning tabletops, chairs, and booths between seatings, as well as checking and cleaning floors as needed
  • Thank guests as they leave to leave a lasting positive impression
  • Be flexible and available to fill in where needed to ensure smooth and efficient operations, as directed by the restaurant manager or immediate supervisor

Job Criteria

Experience

Entry Level (1-2 years)


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