FOH Supervisor - Big E's Sports Grill Downtown GR

Grand Rapids, MI, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Hotel and restaurant discounts
earned paid time off
Health Insurance
Vision Insurance
Dental Insurance
Life insurance
flexible schedules
Holiday pay
paid volunteer time
Advancement opportunities
Monetary recognition program
Monetary referral program
Paid maternity/paternity/adoption leave
Employee assistance program

Job Description

Big E's is a vibrant and fast-paced establishment that operates within the dynamic sectors of Food and Beverage and Hospitality. Known for creating an exciting and high-energy work environment, Big E's prides itself on providing endless opportunities for employee skill development and career advancement. This company is committed to excellence and strives to be a leader in the hospitality industry by consistently delivering superior service and memorable guest experiences. Big E's is a part of Suburban Inns, a reputable hospitality group that upholds strong core values and industry standards. Their dedication to quality service is supported by comprehensive training and a team-oriented culture that fosters professional growth and employee satisfaction.

The Front of House (FOH) Supervisor position at Big E's is a full-time role designed for individuals who thrive in a dynamic, customer-focused setting. The FOH Supervisor plays a crucial role in ensuring that the guests' experience is welcoming, efficient, and enjoyable. This position involves assisting management with the overall operations of the FOH, which includes greeting guests warmly, managing reservations, and ensuring that the dining environment meets cleanliness, appearance, and safety standards according to Suburban Inns' policies and local health regulations. The FOH Supervisor also leads and supervises FOH staff to maintain high service standards and adherence to company values.

This role is ideal for candidates with strong leadership skills, excellent communication abilities, and a passion for the hospitality industry. Competitive wages are offered based on experience, highlighting the company's recognition of professional expertise and commitment. Those hired can expect a supportive work atmosphere with flexible scheduling options to balance work-life demands. This position also provides an array of benefits including comprehensive insurance packages (health, vision, dental, life) for full-time employees, paid time off, holiday pay, and various employee recognition programs.

Big E's fosters a workplace culture where employees feel valued and motivated to contribute their best. The FOH Supervisor is held accountable for maintaining operational excellence, assisting with team member management including disciplinary actions, and ensuring all front-of-house activities run smoothly. Additional responsibilities include monitoring equipment maintenance, ensuring dining area security at closing, and participating in staff meetings. Adherence to the organization's appearance and uniform guidelines is mandatory to uphold the professional image of Big E's.

In summary, this FOH Supervisor role offers an exciting career path within a well-established hospitality brand that values professional development and operational excellence. Ideal candidates will bring a positive attitude, ability to handle a variety of tasks simultaneously, and commitment to creating exceptional guest experiences, making this position perfect for those looking to build a rewarding career in the hospitality industry.

Job Requirements

  • Minimum formal education of a high school diploma or equivalent
  • One year of job-related experience
  • Ability to interpret and extract information and perform arithmetic functions
  • Good communication skills
  • ServSafe, CPR, and TIPS certification (may be completed upon hire)
  • Ability to work varying shifts including day, evening, night, holiday, and weekend assignments
  • Willingness to travel to other Suburban Inns properties or client locations
  • Professional attire according to Suburban Inns guidelines
  • Ability to maintain good grooming and appropriate appearance according to company policies
  • Ability to follow company core values and standards

Job Qualifications

  • High school diploma or equivalent
  • One year of job-related experience in the hospitality or food and beverage industry
  • ServSafe certification (may be completed upon hire)
  • CPR certification (may be completed upon hire)
  • TIPS certification (may be completed upon hire)
  • Strong communication skills
  • Ability to lead and manage a team effectively
  • Knowledge of local health department standards
  • Basic arithmetic and record keeping skills
  • Professional appearance and adherence to uniform guidelines
  • Ability to work flexible hours including evenings, nights, holidays, and weekends

Job Duties

  • Greet all guests in a friendly, positive manner
  • Ask questions of guests and make personal connections to make them feel welcome and valued
  • Meet labor goals as projected by management
  • Take reservations and check table reservation schedules
  • Conduct table touches to 100 percent of tables serviced
  • Carefully supervise FOH staff to help assure proper service
  • Lead, manage, and hold team members accountable to the standards of employment and job performance set by Suburban Inns
  • Discipline team members as needed, according to Suburban Inns’ policies
  • Assure that all side-work is accomplished and that all cleaning of equipment and storage areas is completed according to schedule
  • Assure the correct appearance, cleanliness, and safety of dining room areas, equipment, and fixtures
  • Check the maintenance of all equipment in the dining room and report deficiencies and maintenance concerns
  • Assist in service of guests as needed
  • Assure that the dining room areas are secure at the end of the business day
  • Attend scheduled staff meetings
  • Follow all Suburban Inns standards
  • Exhibit regular and recurrent attendance records
  • Perform other duties as requested by management

Job Criteria

Experience

Mid Level (3-7 years)


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