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FOH Shift Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Professional development opportunities
flexible scheduling

Job Description

Kennedy Concepts is a dynamic and guest-focused restaurant group committed to enriching the lives of both its guests and team members. Known for its family-like culture and emphasis on teamwork, Kennedy Concepts has built a reputation for creating memorable dining experiences through high standards of quality and service. The company believes that its success is deeply rooted in fostering a positive environment where team members feel valued, respected, and motivated to deliver exceptional hospitality. With a focus on treating both guests and employees like family, Kennedy Concepts encourages a welcoming atmosphere where lasting memories are crafted for every visitor, every... Show More

Job Requirements

  • High school diploma or equivalent
  • 1 year or more restaurant experience or 6 months with relevant Bachelor’s degree
  • Minimum 6 months experience as Certified Trainer or 1 year as Restaurant Manager
  • Must possess ServSafe certification
  • Ability to work 45 to 50 hours per week
  • Must be able to stand for up to 5 hours
  • Can reach, bend, stoop, and lift up to 50 pounds
  • Must possess ABC card
  • Strong leadership and communication skills
  • Proficient in Microsoft 360 and POS systems
  • Knowledge of labor laws and human resources practices
  • Able to work in a fast-paced environment and under pressure
  • Self-motivated and organized
  • Ability to solve complex problems

Job Qualifications

  • Moves with a sense of urgency and thrives in a fast-paced environment
  • Ability to comprehend profit and loss reports
  • Experience with food purchasing, storing, sanitation, and inventory practices
  • Understanding of LBW purchasing and inventory procedures
  • Experience with training documentation and modules
  • Knowledge of restaurant safety and sanitation
  • Possess ServSafe certification
  • Confidence using labor cost control and scheduling
  • Basic knowledge of labor laws and human resources best practices
  • Proficient math skills
  • Skilled in leadership, interpersonal communication, and staff development
  • Excellent written and verbal communication skills
  • Exceptional organizational skills
  • Proficiency with Microsoft 360 platform
  • Experience with varied POS systems
  • Able to work standing for long periods
  • Can reach, bend, stoop, and lift up to 50 pounds
  • Must possess ABC card
  • Ability to drive sales and guest service initiatives
  • Strong track record of training and developing team members
  • Front of house operations experience
  • Experience in personnel management including hiring, supervision, evaluation, and terminations
  • Highly motivated, self-directed, and results-oriented
  • Ability to solve complex problems
  • Able to identify opportunities and create action plans
  • Ability to work calmly and effectively under pressure
  • Display self-motivation and problem-solving skills
  • 1 year or more restaurant experience or 6 months with a Bachelor’s degree in Business, Hospitality, or Restaurant Management
  • Minimum 6 months as Certified Trainer or 1 year as Restaurant Manager of high-volume restaurant

Job Duties

  • Implement policies, procedures, standards, specifications, guidelines, and training programs
  • Provide guests with consistent responsive, friendly, and courteous service
  • Monitor food and product preparation and service according to recipes and standards
  • Achieve company objectives in sales, service, quality, appearance, sanitation, and cleanliness
  • Control cash and other receipts by adhering to cash handling and reconciliation procedures
  • Fill in where needed to ensure guest service standards and efficient operations
  • Develop team members professionally
  • Maintain equipment cleanliness and condition
  • Run shifts and support all restaurant areas
  • Administer corrective action for policy violations
  • Comply with all health, safety, and labor regulations
  • Meet budgeted costs and expenses
  • Manage office supplies and handle mail distribution
  • Assist with onboarding and employee documentation
  • Communicate vacation, PTO, and benefit requests to HR
  • Ensure compliance documents are current
  • Handle customer inquiries and resolve complaints
  • Manage supplier relationships and order office supplies
  • Serve as liaison between front and back of house
  • Oversee office technology and maintenance
  • Maintain inventory records
  • Ensure health and safety compliance
  • Oversee front of house daily duties and training
  • Maintain cleanliness and health inspection standards
  • Manage cash handling and theft prevention
  • Maintain food and drink quality standards
  • Support marketing promotions and private events
  • Manage staffing schedules and overtime
  • Train front of house team
  • Participate in team meetings and communications

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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