FOH Shift Manager

Kennedy Concepts is a dynamic and guest-focused restaurant group committed to enriching the lives of both its guests and team members. Known for its family-like culture and emphasis on teamwork, Kennedy Concepts has built a reputation for creating memorable dining experiences through high standards of quality and service. The company believes that its success is deeply rooted in fostering a positive environment where team members feel valued, respected, and motivated to deliver exceptional hospitality. With a focus on treating both guests and employees like family, Kennedy Concepts encourages a welcoming atmosphere where lasting memories are crafted for every visitor, every time.

The role of Shift Manager at Kennedy Concepts is a crucial leadership position directly supporting the General Manager and management team. This position is responsible for overseeing daily restaurant operations with an emphasis on leading shifts and ensuring smooth service delivery. As a Shift Manager, you will wear multiple hats, also functioning as an Office Manager to support administrative functions such as personnel documentation, onboarding, and compliance oversight. The position involves maintaining high standards of food quality, drink preparation, customer service, and overall restaurant cleanliness to create a vibrant and energetic atmosphere that guests appreciate.

This versatile leadership role requires hands-on involvement in achieving financial and labor goals, managing staff schedules, and fostering a positive workplace culture. You will be responsible for implementing policies, procedures, training, and ensuring compliance with all health, safety, and labor regulations. The Shift Manager plays an essential role in training and developing team members, controlling cash handling processes, and enhancing guest satisfaction through prompt and courteous service.

Moreover, the Shift Manager coordinates with various departments, including front-of-house and back-of-house teams, suppliers, and human resources, to maintain optimal operations. Responsibilities extend to maintaining inventory accuracy, supervising marketing initiatives, managing special events, and enforcing sanitation standards to meet or exceed health inspection scores consistently.

Kennedy Concepts values proactive leadership, excellent communication skills, and a passion for customer service, making this an exciting opportunity for individuals driven to contribute to a growing, successful restaurant group. The position requires the ability to work under pressure, demonstrate strong organizational skills, and inspire team members to uphold the highest standards in hospitality. Candidates can expect a fast-paced, rewarding work environment with opportunities for professional growth and development. This role typically involves a work schedule of 45 to 50 hours per week and requires physical capabilities including standing for long periods and occasional lifting up to 50 pounds.