FOH Shift Leader - Hiring Immediately

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.00 - $20.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

flexible schedules

Free Meals

full benefits package

Job Description

OTTO is an upscale, community-centric pizza shop dedicated to reinventing the traditional Italian pizza experience. Located in vibrant neighborhoods and popular among food enthusiasts, OTTO prides itself on being more than just a place to grab a slice; it is a hub for artists, innovators, visionaries, and culinary connoisseurs. The establishment embraces a mission to revolutionize how pizza is perceived and enjoyed, focusing equally on creating memorable experiences for its guests and fostering a supportive and creative work environment for its employees. OTTO is known for its commitment to quality, creativity, and community, which are reflected in its diverse menu offerings, innovative food preparation techniques, and engaging customer service. The company culture promotes inclusivity, artistic expression, and ongoing employee development, making it a unique workplace in the food service industry. Employees at OTTO benefit from flexible schedules, free meals while on shift, and a comprehensive benefits package for full-time team members, reinforcing the company’s value on work-life balance and employee well-being. The hourly wage for the FOH Shift Leader position ranges from $18 to $20, supplemented by tips that typically add another $2 to $3 per hour, offering a competitive total compensation package for motivated hospitality professionals.

The FOH Shift Leader plays a pivotal role in supporting both front-of-house and back-of-house operations to ensure smooth, efficient, and exceptional service delivery. This supervisory role involves direct oversight and mentorship of FOH staff such as hosts, bussers, cashiers, bartenders, servers, and phone attendants, as well as supporting BOH roles including dishwashers, prep cooks, and cooks when necessary. The Shift Leader acts as an extension of the General Manager by assisting in training, coaching, and problem-solving within both FOH and BOH teams. Responsibilities include maintaining high standards of cleanliness and sanitation, managing shift schedules, delegating duties, and ensuring adherence to food safety and health protocols. The role demands a keen eye for detail in food production, appearance, and quality control, as well as excellent interpersonal skills to interact with guests in a friendly and efficient manner throughout their dining experience. This is a demanding yet rewarding leadership opportunity designed for an individual who thrives in fast-paced, dynamic environments and is passionate about delivering exceptional customer service while inspiring and managing a diverse team. The FOH Shift Leader at OTTO is essential to embodying the brand’s mission and contributing to an extraordinary restaurant experience that guests and employees alike cherish.

Job Requirements

Ability to read and comprehend labels, directions, menus, safety documents and other work related documents
ability to work independently with little supervision
ability to remain calm under pressure in a busy environment
ability to work within timeframe of standard policies and procedures
ability to multi task and prioritize in a fast growth environment
ability to work well in a team
ability to take and give directions
ability to pay attention to detail
willingness to work days, evenings and weekends as required
excellent customer service required
must meet state age requirements when serving or selling alcohol
ability to complete and pass ServSafe course as directed
high school diploma preferred
previous cooking experience preferred
previous supervisory experience preferred
knife skills preferred
must be at least 18 years old if using automatic slicers

Job Qualifications

High school diploma preferred
previous cooking experience preferred
previous supervisory experience preferred
ability to complete and pass ServSafe course if directed
meet state age requirements for alcohol service
strong verbal communication skills
excellent customer service skills
ability to work well in a team
ability to take and give directions
knowledge of food preparation and ingredients
familiarity with POS systems desirable

Job Duties

Support all BOH roles and perform them when needed (dishwasher, prep cook, cook)
assist with the training of new and existing BOH employees
manage all BOH employees including delegating responsibilities on shift
ensure all employees follow proper procedures and protocols
maintain clean BOH facility at all times
comply with sanitation, safety, personal hygiene and health standards
report equipment repair and assist in coordination of repairs
plan food production to ensure quality and temperature
maintain daily production records and assist with inventory control
support all FOH roles and perform them when needed (host, busser, cashier, bartender, server, phones)
assist with the training of new and existing FOH employees
manage FOH employees including delegating responsibilities on shift
ensure the FOH restaurant is clean at all times
assist in problem solving FOH issues
interact with guests in a fast and friendly manner
maintain knowledge of food preparation and ingredients
answer menu questions
remain knowledgeable on Foodtec POS
perform cleaning side work and maintain a neat dining room
comply with sanitation, safety, personal hygiene and health standards
perform opening and closing activities including cleaning, depositing, cash handling
complete all required service paperwork
maintain clean and neat appearance, wearing provided uniform
perform other duties as assigned