FOH Shift Lead / Pit Manager

BENTO - Pembroke Pines is part of Bento Group Management LP, a dedicated and customer-focused restaurant specializing in providing high-quality food and beverages in a welcoming and energetic environment. As a key player in the vibrant culinary scene, BENTO has built a reputation for delivering fresh and delicious menu items with excellent customer service. The establishment prides itself on maintaining high standards of health, safety, and operational excellence, contributing to its growing popularity within the community.

The FOH (Front of House) Shift Lead role at BENTO - Pembroke Pines is a pivotal position entrusted with managing the flow of orders, overseeing shift operations, and ensuring a seamless guest experience. This is a hands-on supervisory role that couples leadership with operational duties, requiring an individual who is enthusiastic, friendly, and calm under pressure. The FOH Shift Lead not only directs the day-to-day activities during shifts but also models the company’s commitment to exceptional customer satisfaction and efficient operations.

As a FOH Shift Lead, the individual is responsible for performing pit manager tasks such as opening and closing registers, completing shift reports, and managing cash tips. They ensure that prep sheets, cleaning lists, and station checklists are consistently and correctly filled out, reflecting a strong attention to detail. This role also involves training and coaching peers in accordance with Bento’s specifications and standards, promoting a culture of continuous learning and teamwork.

Guest interaction is a major focus for the FOH Shift Lead. They greet guests promptly upon arrival, present menus, provide menu recommendations, upsell additional items like beverages and specials, and use the POS system efficiently to take accurate orders. Handling guest complaints calmly and professionally to maintain a positive atmosphere is integral to the role.

The position requires multitasking between guests, managing various front-of-house duties such as bussing tables, running food orders, preparing specialty drinks like boba teas, and ensuring the cleanliness and upkeep of dining and operational areas. Additionally, the FOH Shift Lead supports other roles when necessary, including assistance with back-of-house operations and sushi preparation.

Health, safety, and hygiene are top priorities at BENTO. The FOH Shift Lead enforces proper food handling, safety, and sanitation standards while complying with regulations set forth by authorities such as the DBPR, FDA, and DOH. The role demands an understanding and completion of the ServSafe Certification within 90 days of employment, emphasizing a commitment to food safety and accident prevention.

Adherence to company policies is essential, showcasing professionalism by representing the brand positively in public and on social media, abiding by the chain of command for reporting issues, and maintaining a work environment free from substance influence.

Physically, the role requires the ability to stand for extended periods, perform repetitive movements, lift and carry objects up to 50 lbs, and work in a fast-paced environment subject to varying temperatures and conditions. Clear communication skills and the ability to understand and convey information effectively within the team and to guests are necessary.

Candidates must be at least 16 years old, possess flexible availability including nights, weekends, and holidays, and have basic math skills along with the capacity to read and comprehend recipes and prep sheets. They must further demonstrate teamwork, adaptability, and a positive attitude to thrive in this dynamic setting.

Overall, the FOH Shift Lead at BENTO - Pembroke Pines plays an indispensable role in driving the success of the restaurant by balancing operational leadership with quality customer service. This position offers an exciting opportunity for motivated individuals who enjoy fast-paced environments and are committed to delivering memorable dining experiences.