FOH Server/Bar Supervisor

Picazzo's is a vibrant and well-established restaurant known for its commitment to providing exceptional dining experiences through high-quality food and excellent customer service. Rooted in the passion for fresh ingredients and innovative menu offerings, Picazzo's has become a favorite destination for guests seeking a welcoming atmosphere combined with outstanding culinary offerings. The restaurant is dedicated to operational excellence and guest satisfaction, ensuring a positive environment for both customers and employees. The culture at Picazzo’s emphasizes teamwork, integrity, and continuous improvement to maintain a competitive edge and uphold the brand’s reputation in the dynamic food and beverage industry.

The role of a Supervisor at Picazzo's is integral to supporting the daily functioning of the restaurant while contributing directly by managing a station such as serving or bartending. This position reports directly to the General Manager and is crucial in maintaining the high standards that Picazzo’s is known for. The Supervisor is responsible for overseeing front-of-house operations, including ensuring guest satisfaction, employee motivation, and effective management of discounts, voids, and financial reporting. Efficiency and leadership are critical aspects of this role, as the Supervisor must lead by example in food and beverage knowledge, operational policies, and customer service.

The Supervisor's duties cover a broad spectrum, from supporting the restaurant team to executing financial and administrative tasks like cash drops, bank deposits, and timecard accuracy. Emphasis is placed on food safety, with the Supervisor expected to be ServSafe certified and enforce strict adherence to sanitary practices, cleanliness, and compliance with all relevant health and safety regulations. This role also includes actively addressing guest complaints to transform dissatisfaction into positive experiences, reinforcing the restaurant’s mission statement.

Safety and operational excellence are paramount; the Supervisor ensures a secure environment for both employees and guests, promptly handling any incidents and maintaining rigorous standards for product quality and cleanliness. Personnel management responsibilities include training new hires, providing performance feedback, and fostering a professional image through adherence to uniform and appearance standards. Supervisors typically oversee shifts with eight or more employees, making leadership and communication skills essential for maintaining an efficient and motivated team.

This full-time position accommodates varying schedules based on availability and demands a physically active work environment that includes standing, bending, lifting up to 45 pounds, and operating various equipment. Picazzo’s values candidates who demonstrate self-discipline, initiative, leadership ability, and excellent communication skills to navigate the fast-paced restaurant setting. Overall, the Supervisor role at Picazzo's offers the opportunity to be a key player in an energetic team, contributing to an exceptional guest experience and the operational success of a respected restaurant brand.