FOH Restaurant Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $60,000.00 - $70,000.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Competitive wages with bonus potential
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k plan
flex spending
Dining Discounts
Ongoing career development

Job Description

The Brigantine, Inc. is a family-owned and operated restaurant group based in San Diego, California, with over 50 years of experience in delivering exceptional dining experiences to the community. With more than 20 restaurant locations across multiple concepts including The Brigantine, Miguel's Cocina, Ketch Brewing, Ketch Grill and Taps, Topsail, Portside Coffee & Gelato, Dockside, The Fish Market, and Top of the Market, the company has established itself as a beloved fixture in the local dining scene. Known for its commitment to quality, hospitality, and community values, The Brigantine Restaurants pride themselves on a culture that emphasizes a team-driven, guest-centered approach. The company fosters an environment where open communication is encouraged and where every team member is empowered to contribute towards its mission of ensuring "Every Guest Leaves Happy." The Brigantine is not only dedicated to providing exceptional service to its guests but also places strong importance on the professional growth and development of its employees. Staff members have the opportunity to grow within the company, with a clear pathway to leadership and advancement tailored to individual career aspirations. This focus on career development is supported by ongoing training and resources that help employees refine their skills and reach their full potential.

The Restaurant Manager role at The Brigantine is a leadership position critical to maintaining the high standards of guest satisfaction and operational efficiency for which the group is known. The Restaurant Manager will coordinate the daily activities of both the Front of the House (FOH) and Back of the House (BOH) operations to ensure seamless service delivery. Responsibilities include supervising shifts, organizing staff schedules, and maintaining compliance with all health, safety, and regulatory standards including those related to sanitation and alcohol service. The Restaurant Manager is a hands-on leader who motivates and develops staff through hiring, training, performance appraisals, and coaching. They are instrumental in managing operational costs, including labor, food, and beverage expenses, to meet financial targets. A key part of the role involves actively resolving customer issues to enhance the dining experience and uphold the company’s reputation for excellence. The Brigantine offers a competitive salary in the range of $65,000 to $70,000 for entry-level managers, along with a bonus potential, reflecting the value placed on leadership excellence. The company also provides a comprehensive benefits package including paid time off, medical, dental, and vision insurance, a 401k plan, and employee discounts. Additionally, managers benefit from a supportive working environment where professional development is prioritized, making this an excellent opportunity for hospitality professionals looking to advance their careers within a well-established and respected restaurant group.

Job Requirements

  • Minimum of 2 years current experience in a high volume, full-service restaurant
  • Passion for hospitality and commitment to guest service
  • Honesty, integrity, and professionalism
  • Ability to anticipate guests' needs and respond appropriately with a sense of urgency
  • Strong coaching skills with a proven ability to motivate and develop team members
  • Strong desire to continue developing themselves
  • Organizational skills and ability to adapt quickly to any situation
  • Knowledge of systems, methods, and practices that contribute to extraordinary guest experiences
  • Flexible schedule - able to work a combination of days, nights, weekends, and holidays

Job Qualifications

  • Minimum of 2 years current experience in a high volume, full-service restaurant
  • Passion for hospitality and commitment to guest service
  • Honesty, integrity, and professionalism
  • Ability to anticipate guests' needs and respond appropriately with a sense of urgency
  • Strong coaching skills with a proven ability to motivate and develop team members
  • Strong desire to continue developing themselves
  • Organizational skills and ability to adapt quickly to any situation
  • Knowledge of systems, methods, and practices that contribute to extraordinary guest experiences
  • Flexible schedule - able to work a combination of days, nights, weekends, and holidays

Job Duties

  • Coordinate daily front of the house and back of the house restaurant operations
  • Organize and supervise shifts
  • Ensure customer satisfaction with all aspects of the restaurant and dining experience
  • Handle customer complaints, resolving issues in an efficient and hospitable manner
  • Hire and train FOH restaurant staff
  • Train new and current employees on proper guest service and hospitality
  • Appraise staff performance and provide feedback to improve productivity
  • Ensure compliance with sanitation and safety regulations
  • Ensure compliance with alcoholic beverage regulations
  • Contribute to controlling costs via labor, food, and beverage cost controls
  • Conduct daily inspection of restaurant to ensure compliance with health, safety, food handling, and hygiene standards
  • Organize and oversee employee schedules
  • Maintain and ensure accurate daily payroll and financial information
  • Perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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