Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Hotel and restaurant discounts
Paid Time Off
Health Insurance
Vision Insurance
Dental Insurance
Life insurance
flexible schedules
Holiday pay
paid volunteer time
Advancement opportunities
Monetary recognition program
Monetary referral program
Paid maternity/paternity leave
Employee assistance program
Job Description
Big E's is a dynamic and fast-paced establishment that operates within the Food and Beverage and Hospitality Industries. Known for its energetic and engaging work environment, Big E's prioritizes delivering excellent customer service and fostering a culture of continuous learning and professional development. With a reputation for being one of the best teams in these industries, Big E's offers its employees numerous opportunities for skill advancement and career growth. The company maintains high standards in both customer satisfaction and workplace culture, ensuring a positive experience for guests and employees alike.
The role of Front of House (FOH) Manager at Big E's involves overseeing all aspects related to the front of the house operations with an emphasis on guest satisfaction, service quality, and team management. This position requires a dedicated leader who is responsible for maintaining the standards of Suburban Inns and Big E's, while ensuring compliance with local health department regulations and corporate core values. The FOH Manager plays a crucial role in managing team performance, scheduling, inventory control, and the overall guest experience.
This management position promises a rewarding career path, not only by leading a skilled team but also by being an integral part of a reputable hospitality company. The FOH Manager acts as the face of the establishment, greeting guests, addressing their needs, and ensuring seamless service delivery. Responsibilities include supervising staff to guarantee they adhere to company policies, organizing efficient work schedules, and maintaining the cleanliness and safety of the front of house areas. Additionally, this role involves conducting regular inventories for beverages, managing payroll accuracy, and enforcing professional standards within the team.
Big E's provides a comprehensive benefits package including hotel and restaurant discounts, paid time off for all team members, insurance options for full-time employees, flexibility in scheduling, holiday pay, paid volunteer time, professional advancement opportunities, and various recognition and referral programs. This supportive environment helps FOH Managers perform at their best while also enjoying work-life balance and career development.
The role of Front of House (FOH) Manager at Big E's involves overseeing all aspects related to the front of the house operations with an emphasis on guest satisfaction, service quality, and team management. This position requires a dedicated leader who is responsible for maintaining the standards of Suburban Inns and Big E's, while ensuring compliance with local health department regulations and corporate core values. The FOH Manager plays a crucial role in managing team performance, scheduling, inventory control, and the overall guest experience.
This management position promises a rewarding career path, not only by leading a skilled team but also by being an integral part of a reputable hospitality company. The FOH Manager acts as the face of the establishment, greeting guests, addressing their needs, and ensuring seamless service delivery. Responsibilities include supervising staff to guarantee they adhere to company policies, organizing efficient work schedules, and maintaining the cleanliness and safety of the front of house areas. Additionally, this role involves conducting regular inventories for beverages, managing payroll accuracy, and enforcing professional standards within the team.
Big E's provides a comprehensive benefits package including hotel and restaurant discounts, paid time off for all team members, insurance options for full-time employees, flexibility in scheduling, holiday pay, paid volunteer time, professional advancement opportunities, and various recognition and referral programs. This supportive environment helps FOH Managers perform at their best while also enjoying work-life balance and career development.
Job Requirements
- High school diploma or equivalent
- Minimum one year of job-related experience
- Ability to interpret and extract information or perform arithmetic
- Good communication skills
- ServSafe, CPR, and TIPS certifications (may be completed upon hire)
- Ability to work varying schedules including day, evening, night, holidays, and weekends
- Ability to travel to other company properties or client locations
- Professional attire and appearance guidelines adherence
Job Qualifications
- High school diploma or equivalent
- One-year job-related experience
- ServSafe, CPR, and TIPS certifications (may be completed upon hire)
- Strong communication skills
- Ability to interpret and perform arithmetic functions
- Experience in managing front of house operations
- Proven leadership and team management abilities
- Knowledge of local health and safety standards
Job Duties
- Greet all guests in a friendly, positive manner
- Schedule front of house personnel according to labor guidelines
- Ensure the correct appearance, cleanliness, and safety of FOH areas, equipment, and fixtures
- Complete monthly inventories, pricing, cost controls, requisitioning, and issuing for beer and liquor
- Maintain high levels of guest satisfaction
- Maintain a presence on the floor to help drive staff engagement and create the ultimate guest experience
- Conduct table touches to 100% of tables serviced
- Assist in service of guests as needed
- Generate, carry-out, and follow-through on all service recovery efforts
- Develop and implement side work, opening, and closing procedures adhering to standards and safety protocols
- Lead, manage, and hold team members accountable to standards and values
- Discipline team members as needed according to policies
- Ensure all FOH team members are TIPS and/or ServSafe certified
- Monitor team member hours for compliance with schedules
- Review and approve payroll to ensure accuracy and labor law adherence
- Make cuts at the end of the night that align with service standards and labor cost goals
- Prepare reports and schedules and perform administrative duties
- Ensure dining room areas are secure at the end of the business day
- Maintain positive, open communication with back of house
- Attend scheduled staff meetings
- Follow all Suburban Inns processes
- Exhibit regular and recurrent attendance records
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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