FOH - Host Person

Job Overview

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Compensation

Hourly
Range $20.00 - $21.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
Employee Meals

Job Description

SA Hospitality Group is a renowned hospitality company deeply rooted in Italian tradition, founded by Gherardo Guarducci and Dimitri Pauli. Since its inception in 2003, the group has blossomed from a single visionary concept into a prestigious hospitality organization boasting 24 restaurant locations across iconic New York City neighborhoods and beyond, including Manhattan, Southampton, East Hampton, Aspen, Milan, and Palm Beach. With a strong emphasis on blending old-world Italian sensibilities with the vibrant, contemporary pulse of New York City, SA Hospitality Group has crafted a unique dining and hospitality experience that appeals to a wide clientele seeking authentic and memorable culinary moments. The group operates under three distinct brands: Sant Ambroeus, Casa Lever, and Felice, each contributing a rich culinary and cultural narrative to the hospitality landscape. The company is committed to excellence not only in cuisine but also in guest service, atmosphere, and overall experience, establishing itself as a leader in the upscale dining sector. Employment at SA Hospitality Group offers the opportunity to be part of a dynamic, fast-growing company with a global footprint and a reputation for quality and refinement. The work culture promotes teamwork, personal growth, and delivering exceptional guest experiences, fostering an environment that values dedication and professionalism.

The role of the Host/Hostess at SA Hospitality Group is integral to the guest experience, as this position serves as the first point of contact for patrons. The individual in this role is responsible for welcoming, greeting, and seating guests swiftly and courteously, ensuring an exceptional initial interaction that sets the tone for the entire dining experience. This position requires maintaining an organized and efficient seating plan as directed by management, handling guest inquiries and reservations over the phone, and assisting with various tasks to uphold the cleanliness and ambiance of the dining area. Duties also include managing coat check services when assigned, handling guest complaints and special requests delicately, and supporting the service staff to ensure seamless food delivery and guest satisfaction. The Host/Hostess must be accessible to both guests and staff, able to communicate effectively and uphold company standards for service and professionalism at all times. This role is essential in creating a welcoming environment that reflects the brand’s dedication to quality service and hospitality excellence. SA Hospitality Group places strong emphasis on teamwork, communication, and a polished professional demeanor, making this an ideal opportunity for individuals passionate about the hospitality industry and eager to contribute to a top-tier operation.

Job Requirements

  • ability to work as part of a team
  • personal cleanliness
  • very basic food handling, preparation, and cleaning skills
  • ability to communicate and understand direction in English to ensure workplace safety
  • ability to understand, respond, and engage with co-workers, managers, and guests in English
  • time management and ability to work under pressure to manage high volume of production
  • active listening and learning skills
  • reading and speaking comprehension skills
  • discipline to follow set standards
  • ability to lift up to 25lbs

Job Qualifications

  • ability to work as part of a team
  • personal cleanliness
  • very basic food handling, preparation, and cleaning skills
  • ability to communicate and understand direction in English
  • time management and ability to work under pressure
  • active listening and learning skills
  • reading and speaking comprehension skills
  • discipline to follow set standards
  • ability to lift up to 25lbs

Job Duties

  • Greet guests in a prompt and courteous manner with smile
  • seat guests ensuring a seat assignment done by management is followed
  • promote teamwork and quality service through daily communication and coordination with other co-workers and managers
  • answer phones and provide guests with requested information and arrange bookings
  • routinely clear and reset tables and assist with opening tasks such as making sure flower arrangements on tables are clean, door glass has no fingerprints and there are no pieces of trash or paper on the floors
  • handle guest complaints and special requests
  • receive coats, umbrellas, briefcases, or bags from guests and manage coat check organization
  • assist with other duties as assigned by restaurant management
  • follow opening and closing procedures
  • maintain professional demeanor with all staff
  • assist staff with any aspect of service steps to satisfy guests such as food delivery
  • be accessible to all staff and guests to answer any guest and reservation related questions
  • follow service steps based on service and training manual and assist in communicating same to all staff who serve guests

Job Criteria

Experience

No experience required


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