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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $85,000.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Job Description
SA Hospitality Group is an esteemed hospitality company rooted deeply in Italian heritage, founded by Gherardo Guarducci and Dimitri Pauli. Since its inception in 2003, the group has artfully merged the time-honored traditions of Italian culture with the dynamic and sophisticated palate of modern New York City. SA Hospitality Group operates a curated collection of restaurants that have become iconic in several key locations including Manhattan, Southampton, East Hampton, Aspen, Milan, and Palm Beach. This includes three celebrated brands: Sant Ambroeus, Casa Lever, and Felice, with a total of 24 restaurant locations. Each venue exemplifies meticulous attention to culinary craftsmanship,... Show More
Job Requirements
- Ability to work as part of a team and maintain personal cleanliness
- Food handler's certification required
- Ability to communicate and understand direction in English
- Time management skills and ability to work under pressure
- Active listening and learning skills
- Reading and speaking comprehension skills
- Discipline to follow set standards
- Ability to lift up to 25lbs
Job Qualifications
- High school diploma or equivalent
- Proven experience in a supervisory or managerial role in the restaurant industry
- Strong leadership and communication skills
- Ability to coach, train, and develop team members
- Knowledge of food and beverage service standards
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Familiarity with POS systems and inventory management
- Professionalism in handling company communications
- Commitment to upholding health and safety regulations
- Ability to work collaboratively within a management team
- Proficiency in English for effective communication
Job Duties
- Facilitate coaching, counseling opportunities and disciplinary discussions to employees
- Interview, assess and select employees for employment with AGM/GM
- Direct daily work activities of all scheduled staff including floor plans, section assignment and side work
- Monitor, manage and report any discrepancies with registers between shifts
- Responsible for overall grooming service staff
- Monitor what works and what does not and communicate observations and suggestions for improvements
- Assist with training of all new and existing staff and generation of training materials
- Communicate all guest related issues or requests to appropriate service staff and culinary team and guide them towards resolution
- Support staff with any tasks, resolve operational and employee issues and communicate/consult resolution with General Manager and/or Assistant General Manager
- Lead by example in personalizing service and building guest relationships
- Represent all products and present them to customers explaining the brand and flavors using skilled sales techniques
- Monitor and ensure food and beverage quality is at its highest
- Personally handle service in dining room and oversee service staff and restaurant flow during meal periods when scheduled
- Assist with inventories if requested by GM and AGM including beverage, china/glassware/silverware
- Responsible for freshness and look of florals and overall decoration and esthetics of dining and outdoor areas
- Continually review performance and attendance of all staff, address shortcomings and recognize success
- Serve as role model and mentor setting positive example in personnel management
- Work closely with management team to uphold service and hospitality standards
- Establish a group-hospitality minded team upholding company philosophy and values
- Understand, follow and direct others in safety procedures
- Monitor and ensure accuracy of menus, wine list, beer and cocktail lists and POS postings
- Respond professionally to company/operation emails
- Participate and monitor daily performance reports
- Follow up immediately on necessary repairs
- Attend necessary meetings scheduled by management or ownership
- Suggest promotions and revenue increase ideas, train staff on upselling, build guest loyalty by engaging every table
- Enforce federal, state and local laws including health and labor regulations
- Maintain current knowledge of food, wine, beer, and spirits to stay on top of industry trends
- Pursue ongoing self-development in hospitality education
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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