Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $85,000.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Job Description
SA Hospitality Group is an esteemed hospitality company rooted deeply in Italian heritage, founded by Gherardo Guarducci and Dimitri Pauli. Since its inception in 2003, the group has artfully merged the time-honored traditions of Italian culture with the dynamic and sophisticated palate of modern New York City. SA Hospitality Group operates a curated collection of restaurants that have become iconic in several key locations including Manhattan, Southampton, East Hampton, Aspen, Milan, and Palm Beach. This includes three celebrated brands: Sant Ambroeus, Casa Lever, and Felice, with a total of 24 restaurant locations. Each venue exemplifies meticulous attention to culinary craftsmanship, exceptional service standards, and an immersive dining ambiance reflective of the authentic Italian experience adapted for contemporary diners.
The group is set to launch the new Felice Restaurant in May 2026, continuing its legacy of delivering exquisite Italian dining experiences. For this exciting new opening, SA Hospitality Group seeks a dedicated Floor Manager to oversee restaurant operations in the absence of the General Manager and Assistant General Manager. This role demands a versatile leader who can seamlessly manage all aspects of the restaurant from staff coordination to guest relations, ensuring the highest quality of service and operational excellence.
The Floor Manager plays a critical role in facilitating employee coaching, conducting interviews and hiring, and ensuring that the entire front-of-house team adheres to the company’s grooming and service standards. Responsibilities also include monitoring financial activities such as register discrepancies and labor schedules, supporting service staff, managing guest relations with a personalized touch, and assisting with training programs to elevate team performance. The candidate will be hands-on during service periods, ensuring smooth service flow and maintaining product presentation standards.
This position also involves administrative duties such as ensuring menu accuracy, managing company communications professionally, reviewing performance reports, and liaising with maintenance teams to address operational issues. A focus on promoting revenue growth through staff training in upselling and guest engagement strategies is integral to this role.
The successful candidate should be committed to ongoing self-development, keeping abreast of industry trends in food, wine, beer, and spirits. SA Hospitality Group supports educational advancement relevant to management duties to help cultivate a knowledgeable and highly skilled leadership team.
Employment with SA Hospitality Group offers a unique opportunity to grow within a celebrated hospitality company that prizes tradition, quality, and impeccable service. The Floor Manager will be vital to upholding these values in the upcoming Felice Restaurant, contributing to its success and the continued expansion of the SA Hospitality brand.
The group is set to launch the new Felice Restaurant in May 2026, continuing its legacy of delivering exquisite Italian dining experiences. For this exciting new opening, SA Hospitality Group seeks a dedicated Floor Manager to oversee restaurant operations in the absence of the General Manager and Assistant General Manager. This role demands a versatile leader who can seamlessly manage all aspects of the restaurant from staff coordination to guest relations, ensuring the highest quality of service and operational excellence.
The Floor Manager plays a critical role in facilitating employee coaching, conducting interviews and hiring, and ensuring that the entire front-of-house team adheres to the company’s grooming and service standards. Responsibilities also include monitoring financial activities such as register discrepancies and labor schedules, supporting service staff, managing guest relations with a personalized touch, and assisting with training programs to elevate team performance. The candidate will be hands-on during service periods, ensuring smooth service flow and maintaining product presentation standards.
This position also involves administrative duties such as ensuring menu accuracy, managing company communications professionally, reviewing performance reports, and liaising with maintenance teams to address operational issues. A focus on promoting revenue growth through staff training in upselling and guest engagement strategies is integral to this role.
The successful candidate should be committed to ongoing self-development, keeping abreast of industry trends in food, wine, beer, and spirits. SA Hospitality Group supports educational advancement relevant to management duties to help cultivate a knowledgeable and highly skilled leadership team.
Employment with SA Hospitality Group offers a unique opportunity to grow within a celebrated hospitality company that prizes tradition, quality, and impeccable service. The Floor Manager will be vital to upholding these values in the upcoming Felice Restaurant, contributing to its success and the continued expansion of the SA Hospitality brand.
Job Requirements
- Ability to work as part of a team and maintain personal cleanliness
- Food handler's certification required
- Ability to communicate and understand direction in English
- Time management skills and ability to work under pressure
- Active listening and learning skills
- Reading and speaking comprehension skills
- Discipline to follow set standards
- Ability to lift up to 25lbs
Job Qualifications
- High school diploma or equivalent
- Proven experience in a supervisory or managerial role in the restaurant industry
- Strong leadership and communication skills
- Ability to coach, train, and develop team members
- Knowledge of food and beverage service standards
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Familiarity with POS systems and inventory management
- Professionalism in handling company communications
- Commitment to upholding health and safety regulations
- Ability to work collaboratively within a management team
- Proficiency in English for effective communication
Job Duties
- Facilitate coaching, counseling opportunities and disciplinary discussions to employees
- Interview, assess and select employees for employment with AGM/GM
- Direct daily work activities of all scheduled staff including floor plans, section assignment and side work
- Monitor, manage and report any discrepancies with registers between shifts
- Responsible for overall grooming service staff
- Monitor what works and what does not and communicate observations and suggestions for improvements
- Assist with training of all new and existing staff and generation of training materials
- Communicate all guest related issues or requests to appropriate service staff and culinary team and guide them towards resolution
- Support staff with any tasks, resolve operational and employee issues and communicate/consult resolution with General Manager and/or Assistant General Manager
- Lead by example in personalizing service and building guest relationships
- Represent all products and present them to customers explaining the brand and flavors using skilled sales techniques
- Monitor and ensure food and beverage quality is at its highest
- Personally handle service in dining room and oversee service staff and restaurant flow during meal periods when scheduled
- Assist with inventories if requested by GM and AGM including beverage, china/glassware/silverware
- Responsible for freshness and look of florals and overall decoration and esthetics of dining and outdoor areas
- Continually review performance and attendance of all staff, address shortcomings and recognize success
- Serve as role model and mentor setting positive example in personnel management
- Work closely with management team to uphold service and hospitality standards
- Establish a group-hospitality minded team upholding company philosophy and values
- Understand, follow and direct others in safety procedures
- Monitor and ensure accuracy of menus, wine list, beer and cocktail lists and POS postings
- Respond professionally to company/operation emails
- Participate and monitor daily performance reports
- Follow up immediately on necessary repairs
- Attend necessary meetings scheduled by management or ownership
- Suggest promotions and revenue increase ideas, train staff on upselling, build guest loyalty by engaging every table
- Enforce federal, state and local laws including health and labor regulations
- Maintain current knowledge of food, wine, beer, and spirits to stay on top of industry trends
- Pursue ongoing self-development in hospitality education
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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