Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $15.50 - $18.75
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Tips
team events
Training and Development

Job Description

Brickstone Brewhouse is a renowned dining establishment known for delivering a unique and enjoyable guest experience through exceptional service and quality offerings. Specializing as a brewhouse, this restaurant combines the charm of a casual yet vibrant atmosphere with a dedication to excellent food and drink, especially craft beers brewed on-site or carefully curated selections. Catering to a diverse clientele, including locals and visitors, Brickstone Brewhouse prides itself on maintaining a welcoming environment where guests feel valued and cared for from the moment they walk in. The team at Brickstone Brewhouse is committed to fostering a culture of teamwork, respect, and continuous training, ensuring that every member contributes to creating memorable dining experiences.

The Floor Support role at Brickstone Brewhouse is a vital position that blends the responsibilities of a Busser, Food Runner, and General Floor Support. This hybrid job focuses on maintaining the cleanliness and order of the dining environment, promptly and efficiently delivering food, and supporting guests throughout their visit. As a full-time or part-time position, it offers an hourly wage of $6.75 plus tips, reflecting the opportunity to earn based on performance and customer satisfaction. This role requires an individual who thrives in fast-paced, high-volume settings while maintaining a professional and friendly demeanor.

In this role, the Floor Support team member will be responsible for clearing and resetting tables quickly to prepare for the next guests, monitoring and cleaning dining areas, and ensuring chairs and table settings are in excellent condition. They will expedite food from the kitchen to dining tables efficiently while verifying that orders are accurate and addressing guest inquiries about menu items to enhance the overall dining experience. Additionally, the Floor Support member will support servers by refilling water glasses, removing used dishes, and anticipating guest needs to ensure seamless service.

The position also emphasizes maintaining cleanliness and organization behind the scenes, including keeping service stations stocked and clean, as well as ensuring shared spaces such as restrooms and entryways meet the establishment's standards for hygiene. Collaboration is key in this role, requiring close communication and teamwork with servers, hosts, and kitchen staff to manage the flow of service smoothly and handle any guest feedback or concerns promptly. This demanding yet rewarding position is crucial to achieving the high standards of hospitality and operational efficiency that Brickstone Brewhouse is known for.

Job Requirements

  • Basic education or equivalent experience in a customer service role
  • Ability to thrive in a high-volume, fast-paced environment while maintaining professionalism
  • Frequently stand, walk, and lift up to 50 pounds
  • Regularly perform tasks requiring bending, stooping, or reaching
  • Ability to work in a high-heat, high-pressure environment

Job Qualifications

  • Basic education or equivalent experience in customer service
  • Previous experience as a busser, food runner, or similar role
  • Familiarity with food safety and sanitation standards
  • ServSafe certification or equivalent training is a plus
  • Strong multitasking skills and attention to detail
  • Positive and team-oriented attitude
  • Excellent communication skills
  • Commitment to cleanliness and guest-focused environment
  • Proactive and collaborative problem-solving approach

Job Duties

  • Clear and reset tables promptly
  • Monitor and maintain dining area cleanliness
  • Replace table settings and brush chairs
  • Expedite food from kitchen to tables
  • Explain dishes and address guest inquiries
  • Communicate with kitchen staff
  • Refill water glasses and remove used dishes
  • Assist servers with guest requests
  • Keep service stations stocked and clean
  • Maintain cleanliness of shared spaces
  • Work closely with the team to ensure smooth service
  • Communicate guest feedback to management

Job Criteria

Experience

No experience required


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