Floor Supervisor - E. 55th Street Marina

This job opportunity is offered by a well-established restaurant devoted to providing excellent dining experiences through attentive service and superb food quality. The restaurant environment is lively and customer-focused, blending traditional hospitality with modern management practices to ensure patron satisfaction. Known for its friendly atmosphere and commitment to excellence, this establishment prioritizes teamwork, professionalism, and continuous improvement in all aspects of its operations. Within this dynamic setting, the role of Floor Supervisor is integral to maintaining high standards and ensuring smooth daily workflows.

The Floor Supervisor has the critical responsibility of managing the front-of-the-house staff including servers, hostesses, and bussers. This role is designed for an experienced professional who can lead by example, providing strong supervision and guidance to ensure that employees are adequately trained, motivated, and performing their duties up to the restaurant's standards. The supervisor acts as a liaison between the management and the front staff, ensuring that all customer needs are met promptly and that team members work effectively together.

Key aspects of the Floor Supervisor’s duties involve overseeing the greeting of patrons, the accuracy and timeliness of food and drink orders, and the upkeep of service standards such as appropriate attire and conduct. This position demands attentiveness to customer interactions, with the supervisor regularly checking in with guests to guarantee a pleasant dining experience and to handle any issues that might arise professionally and efficiently.

In addition to managing the staff and customer interactions, the Floor Supervisor is responsible for various administrative tasks that support restaurant operations. These include running sales and credit card reports, managing cash outs and deposits, and updating menu and employee information in the restaurant's Micros system. The Floor Supervisor also assists with party and event planning when necessary, making this role both customer-facing and operational.

A safe and clean working environment is essential in this position. The Floor Supervisor must uphold safety protocols and consistently monitor the floor to prevent hazards, ensuring the wellbeing of guests, colleagues, and themselves. This role also encourages ongoing professional development through training and attendance at relevant industry conferences or seminars to remain current with best practices in hospitality management.

The position requires a flexible work schedule covering mornings, days, evenings, weekends, and holidays, reflecting the restaurant's busy hours and commitment to excellent service during all shifts. This full-time position values candidates with strong leadership skills, excellent communication abilities, and significant problem-solving expertise. The salary details have not been specified, but this role offers an excellent career path for individuals passionate about hospitality and team leadership.