Floor Staff

Regal Entertainment Group is one of the largest and most recognized movie theater chains in the United States, offering world-class movie-going experiences to millions of guests annually. Known for its wide range of theaters featuring premium formats like IMAX, RPX, and 3D presentations, Regal places a significant emphasis on customer service and operational excellence. The company operates a variety of locations that cater to diverse communities, providing high-quality entertainment alongside exceptional guest service.

The company seeks to hire dedicated Floor Staff members who play a crucial role in ensuring an outstanding experience for every visitor. Floor Staff at Regal are considered the face of the organization, directly interacting with guests and providing assistance in various capacities. These team members may work in multiple theater areas including the Box Office, Concession Stand, or as Ushers, depending on the specific needs of each location and employee availability. Depending on the theater's requirements, employees can be classified as variable hour, part-time fixed, part-time regular, or full-time hourly staff.

The Floor Staff’s primary responsibility revolves around delivering excellent guest service, maintaining a clean and safe environment, and adhering to company policies and standards. Their duties include managing ticket sales at the box office with accuracy, handling cash and electronic payments, promoting the Regal Crown Club loyalty program, and ensuring compliance with the Motion Picture Association of America (MPAA) rating system. In the concession area, team members operate point-of-sale systems, manage inventory, prepare and maintain food service equipment, and comply with local and federal food safety regulations.

Ushers are tasked with managing crowd control, assisting guests to their seats, inspecting bags when required, and maintaining theater cleanliness. They also monitor auditorium conditions to ensure picture and sound quality, report any irregularities, and support concession sales during shows. The role demands reliable attendance, adherence to a professional dress code, and the ability to respond effectively to emergencies. Regal is committed to creating an inclusive work environment and may provide reasonable accommodations for individuals with disabilities to perform essential job functions.

Successful candidates will undergo the company’s cast certification program and may require additional training related to alcohol service, where applicable. Regal places a strong emphasis on communication skills, problem-solving abilities, and a customer-focused approach, as well as physical stamina to meet the demands of the job. The work environment involves frequent standing, walking, and occasional lifting, ensuring a dynamic and engaging workplace.

This position offers opportunities for growth and is perfect for individuals passionate about entertainment, customer service, and being part of a fast-paced team dedicated to delivering memorable experiences. The company provides training through Regal Online University and supports employees in professional development and advancement within the organization. Joining Regal as Floor Staff means becoming part of a respected entertainment brand with a strong commitment to excellence, teamwork, and guest satisfaction.