Floor Manager at Luxury Day Spa

Woodhouse Spa is a prestigious luxury day spa franchise known for delivering outstanding and memorable guest experiences through a combination of expert services, a serene environment, and high-end amenities. Operating as an independently owned and franchised business, Woodhouse Spa takes pride in maintaining its reputation for quality and customer satisfaction across all locations. The spa environment is designed to cater to clients seeking relaxation, rejuvenation, and wellness through a variety of treatments including massage therapy, facials, body treatments, and retail wellness products. The company is committed to an employee-centric culture that values skilled professionals and offers opportunities for growth within the hospitality and wellness industries.

We are currently seeking a Floor Manager to join our dynamic team at Woodhouse Spa. This high-responsibility management role is pivotal in ensuring the delivery of impeccable guest services within our luxury spa setting. The Floor Manager will be at the forefront of guest interactions, handling reservations, overseeing daily operations, and ensuring the highest standards of service quality are consistently met. This position demands a hands-on leader who is comfortable working 12-hour shifts standing and able to motivate, coach, and inspire a dedicated team of hospitality and spa professionals.

The Floor Manager’s core functions include managing guest experiences from arrival to departure, overseeing reservation and scheduling systems, resolving guest concerns with professionalism, and driving sales of retail wellness products. A significant aspect of the role involves team leadership, where the manager will provide continuous training, support, and motivation to staff members to achieve and surpass key performance indicators such as guest satisfaction, revenue goals, and operational efficiency.

Additional responsibilities involve inventory management, including the receiving and organization of purchase orders, maintaining accurate stock levels both on the retail floor and in storage, and ensuring retail product presentation aligns with brand standards. Excellent knowledge and passion for spa-related retail products are essential for promoting sales and enhancing the guest retail experience.

This role offers a competitive salary package along with numerous benefits, reflecting the company’s commitment to supporting employee wellbeing and professional growth. Benefits include health and dental insurance, a 401(k) retirement savings plan with employer matching, paid time off, wellness resources, performance-based bonuses, and employee discount programs. Complimentary spa services and company events further enrich the work environment, fostering a culture of appreciation and team camaraderie.

Prospective applicants should possess prior management experience in hospitality settings such as high-end restaurants, spas, retail brands, or hotel operations. Exceptional interpersonal skills, a passion for service excellence, and the physical stamina required for long shifts are essential for success in this challenging and rewarding position. Joining Woodhouse Spa means becoming part of a respected team dedicated to creating transformative wellness experiences that leave lasting impressions on every guest.