Floor Manager

San Francisco, CA, USA|

Job Overview

Compensation

Salary

Range $70,304.00 - $72,000.00

Benefits

Medical

Dental

Vision

Life insurance

Disability insurance

Retirement Plan

Paid Time Off

holiday time off

Associate Shopping Program

Health and wellness programs

Discount Marketplace

Identity Theft Protection

Pet insurance

Commuter Benefits

Employee assistance program

flexible spending accounts

Paid parental leave

Personal Leave

Job Description

Bon Appetit Management Company is a renowned leader in the contract food service industry dedicated to delivering outstanding food and exceptional customer service. Unlike traditional restaurant chains that rely on standardized recipes or centralized food production, Bon Appetit empowers its chefs and managers to innovate by staying current with culinary trends and introducing fresh, creative dishes in their cafes. This approach fosters a dynamic and vibrant environment where creativity and risk-taking are encouraged, making Bon Appetit more than just a contract food service provider—it is a company committed to culinary excellence and sustainable practices. Bon Appetit operates with a strong focus on employee growth, learning, and professional development, offering a variety of exciting opportunities across numerous accounts as the company continues to expand rapidly.

The position of Floor Manager at Bon Appetit offers a unique opportunity to lead and manage a dedicated team of food service professionals in a fast-paced dining environment. As a Dining Services Manager I, you will oversee the operations of a small to medium volume dining facility, ensuring superior service and customer satisfaction. Your responsibilities will include managing the main dining room and special functions, supporting menu development in collaboration with chefs, and maintaining high standards of food quality and hygiene. You will also play a critical role in fostering interdepartmental collaboration and aligning dining services with the overall facility operations. With a competitive salary range of $70,304 to $72,000, this role demands a balance of leadership, operational know-how, and culinary enthusiasm. Bon Appetit values innovation and teamwork, so you will have the chance to actively contribute to rolling out new culinary programs, improving service delivery, and boosting sales through creative marketing and food offerings. The company provides an inclusive and supportive workplace culture that promotes sustainability and the well-being of its associates. This role is ideal for those with experience in food service supervision who are passionate about food, customer service, and managing successful dining operations.

Job Requirements

High school diploma or equivalent
Minimum of two years’ experience in food service supervisory or lead roles
Strong communication and interpersonal skills
Ability to manage customer complaints effectively
Proficient in budget management and profit and loss analysis
Knowledge of food safety and sanitation standards
Ability to work collaboratively in a team environment
Flexibility to handle special functions and varying work hours
Basic computer literacy including Microsoft Office applications
Commitment to sustainability and quality food service

Job Qualifications

Two years of food service supervisory or lead experience
Experience in restaurants, hotels, corporate dining, education, military, health care, or related food service operations
Waited table and catering experience is preferred
Possess general hospitality knowledge and interest in sustainability and sustainable food practices
Proficient computer skills and knowledge of MS Office products including Word, Excel, PowerPoint, Outlook, and internet
ServSafe Certification is preferred
Associate’s degree is preferred

Job Duties

Oversees dining services operations of a small to medium volume location
Interacts with customers and resolves customer complaints in a friendly and service oriented manner
Assists with profit and loss and budgeting as it pertains to this account
Works with the Chef and management team in creating menus and providing top quality food
Assists in the responsibility for all food service related activities including quality improvement, sanitation, infection control and all facility related activities
Assists with the rollout of new culinary programs in conjunction with marketing and culinary team
Assists with the preparation of quarterly reports for client presentation
Works with marketing and culinary department to increase sales by innovations and food quality
Communicates with the culinary department to ensure the food programs reflect the vision of the company
Performs other duties as assigned