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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
performance bonuses
Retirement Plan
Employee training programs
Meal Allowances
Job Description
The position of Floor Manager is offered by a vibrant and well-regarded restaurant known for delivering exceptional dining experiences through a combination of quality food, attentive service, and a welcoming environment. This establishment prides itself on a commitment to excellence and a strong adherence to company Core Values and Leadership Principles, creating a workplace culture that fosters teamwork, respect, and continuous improvement. As a pivotal part of the management team, the Floor Manager plays a crucial role in maintaining the high standards and smooth operation of the restaurant. This role is instrumental in supporting the General Manager, Assistant General Manager,... Show More
Job Requirements
- High school diploma or equivalent
- minimum 1 year experience in a similar role or hourly service position
- ability to perform duties of servers, bussers, food runners, bartenders and hosts
- strong interpersonal and problem-solving skills
- ability to handle guest complaints professionally
- ability to manage employee performance
- cash handling experience
- capability to work flexible hours including closing shifts
- physical ability to stand and move for extended periods
- knowledge of wines and cocktails is a plus
Job Qualifications
- High school diploma or equivalent
- 1 year of tenure or experience with Atlas or similar concept while excelling in an hourly role
- knowledge of servers, bussers, food runners, bartenders and hosts duties
- ability to coach and develop employees
- strong leadership and communication skills
- knowledge of wines is beneficial
- knowledge of cocktail making and spirits is beneficial
Job Duties
- Demonstrates and role-models the company’s Core Values and Leadership Principles
- handles guest concerns, complaints, and needs according to Company guidelines
- addresses guest and staff issues in the moment and sees to their proper resolution or involves appropriate supervisors
- maintains a presence in the dining room and service
- manages employee performance through coaching, recognition, and corrective action
- reviews and enters daily Avero Logbook
- performs all closing responsibilities
- ensures accurate cash counting, checkouts, side work completion, setting of the dining room for next service, tip matrix input, safe reconciliation, and nightly drop
- checks out hourly staff members
- reviews tip out and side work
- ensures cleanliness and upkeep of the restaurant
- assists in maintaining par levels of linens
- assists in organizing and moving beverage product in the absence of or in coordination with the Beverage Manager
- takes responsibility for the management of front of house employees in the absence of or in conjunction with the General Manager and Assistant General Manager
- attends and contributes to weekly manager meetings
- makes recommendations to the Company on ways to improve as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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