Floor Manager

The hiring establishment is a restaurant focused on delivering exceptional dining experiences through excellent guest service and efficient operations. This restaurant boasts a commitment to quality, ambiance, and hospitality, driven by a dedicated team aligned with the company's Core Values and Leadership Principles. The restaurant encourages a collaborative work environment fostering professional growth and high standards in the food and beverage industry. They maintain a culture where guest satisfaction and team performance are paramount, continually striving for operation excellence and innovation in the dining experience.

The role of Floor Manager is an essential leadership position within the restaurant, tasked with supporting the General Manager, Assistant General Manager, and Restaurant Manager in overseeing daily operations. This position involves a hands-on approach in managing staff and guest relations to ensure smooth and effective service delivery. The Floor Manager’s responsibilities include managing employee performance through coaching and corrective action, handling guest concerns promptly, and maintaining a visible managerial presence in the dining room to foster a welcoming atmosphere. The Floor Manager also plays a critical role in administrative duties such as reviewing daily logbooks, ensuring accurate cash handling, completing closing procedures, and maintaining cleanliness and organization throughout the restaurant. Additionally, this role requires the management of front-of-house employees, especially during the absence of the higher management, and involves participating in weekly management meetings to contribute ideas for continuous improvement. This position demands a dynamic individual who can confidently execute duties typical of servers, bussers, bartenders, and hosts to provide proper training and uphold service standards. Knowledge in cocktails, spirits, and wines is considered a valuable asset, enhancing the ability to support the beverage management team and elevate guest experiences. As a Floor Manager, you will be instrumental in creating a positive and productive environment, ensuring exceptional service, and upholding the restaurant’s reputation as a premier dining destination. This full-time role offers the opportunity to grow professionally within a supportive management team while making a direct impact on the restaurant’s success through attentive leadership and operational expertise.