Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Flexible work arrangements
Job Description
Opensity is a forward-thinking technology company dedicated to delivering modernized technology platforms, enhanced technology support, and insightful data solutions to empower our clients in their core business activities. As a leader in providing innovative technological support and customer service within office environments, Opensity focuses on creating seamless, efficient, and user-friendly experiences for organizations embracing a mobile and flexible workspace culture. Our commitment to excellence reflects in how we integrate technology to meet the dynamic needs of today's workplaces, ensuring clients can maximize productivity and comfort in their workspaces.
This role is centered around providing real-time support and management for meeting rooms and office spaces across multiple floors, ensuring that every detail is optimized to meet and exceed client expectations. The position requires a proactive individual who can connect with meeting organizers and guests as meetings commence, verify room requirements such as lighting, supplies, audio-visual equipment, and temperature, and conduct continuous floor tours to maintain an impeccable environment. A key aspect of the job includes acting as a first point of contact for clients, anticipating and resolving issues before they arise, which is crucial to fostering a culture of immediate service and support.
The successful candidate will play an important role in supporting a hoteling culture by assisting guests and visitors in securing workspaces and optimizing room usage, reclaiming unused spaces to improve office efficiency. Additionally, the role involves detailed monitoring of meeting room usage to ensure booked rooms are utilized appropriately, managing booking discrepancies such as no-shows or participant counts. Coordination with facility maintenance is another critical duty, ensuring any physical issues within the space, such as furniture damage or lighting problems, are promptly reported and addressed.
This role requires meticulous attention to detail, as well as excellent communication skills for interacting with clients both in-person and through various communication channels such as email and telephone. The position also involves data capture and reporting on customer interactions to inform continuous improvement in service delivery. Candidates must adhere to all company and client policies and safety regulations, reflecting our commitment to a professional and compliant work environment.
Opensity is an Equal Opportunity Employer committed to diversity and inclusion. We embrace equal employment opportunities for all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic. Our hiring decisions are based on qualifications, merit, and business needs, and we provide reasonable accommodations for qualified individuals with disabilities and other specific needs in accordance with applicable laws. We foster a respectful and supportive workplace and do not tolerate retaliation related to equal employment concerns.
This role is centered around providing real-time support and management for meeting rooms and office spaces across multiple floors, ensuring that every detail is optimized to meet and exceed client expectations. The position requires a proactive individual who can connect with meeting organizers and guests as meetings commence, verify room requirements such as lighting, supplies, audio-visual equipment, and temperature, and conduct continuous floor tours to maintain an impeccable environment. A key aspect of the job includes acting as a first point of contact for clients, anticipating and resolving issues before they arise, which is crucial to fostering a culture of immediate service and support.
The successful candidate will play an important role in supporting a hoteling culture by assisting guests and visitors in securing workspaces and optimizing room usage, reclaiming unused spaces to improve office efficiency. Additionally, the role involves detailed monitoring of meeting room usage to ensure booked rooms are utilized appropriately, managing booking discrepancies such as no-shows or participant counts. Coordination with facility maintenance is another critical duty, ensuring any physical issues within the space, such as furniture damage or lighting problems, are promptly reported and addressed.
This role requires meticulous attention to detail, as well as excellent communication skills for interacting with clients both in-person and through various communication channels such as email and telephone. The position also involves data capture and reporting on customer interactions to inform continuous improvement in service delivery. Candidates must adhere to all company and client policies and safety regulations, reflecting our commitment to a professional and compliant work environment.
Opensity is an Equal Opportunity Employer committed to diversity and inclusion. We embrace equal employment opportunities for all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic. Our hiring decisions are based on qualifications, merit, and business needs, and we provide reasonable accommodations for qualified individuals with disabilities and other specific needs in accordance with applicable laws. We foster a respectful and supportive workplace and do not tolerate retaliation related to equal employment concerns.
Job Requirements
- High school diploma or equivalent
- prior experience in office support or customer service
- excellent verbal and written communication skills
- ability to interact professionally with clients and visitors
- familiarity with technology platforms and office automation tools
- capability to perform physical tasks such as walking and standing for extended periods
- flexibility to work varied shifts
- commitment to safety and company policies
Job Qualifications
- High school diploma or equivalent
- experience in customer service or facility management preferred
- strong communication skills
- ability to multitask and manage time effectively
- proficiency in using technology and office equipment
- problem-solving skills
- attention to detail
- ability to work independently and as part of a team
Job Duties
- Provide real-time support for meetings on all office floors
- connect with meeting organizers and guests as meetings begin
- verify room requirements via email prior to meetings
- perform continuous floor tours to maintain optimal appearance and condition
- utilize tools to identify creative solutions and anticipate customer needs
- advocate for client's hoteling culture and assist guests in securing workspace
- verify occupancy and reclaim unused meeting spaces
- monitor meeting rooms for participant arrivals, no-shows, and correct bookings
- open and close work areas at scheduled times
- collaborate with facility maintenance for space upkeep
- provide contact cards for additional support and ensure equipment is returned and secured
- capture data and report customer interactions
- adhere to all company and client policies and safety regulations
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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