Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $14.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Training and Development
Team-oriented environment
Job Description
The Coeur d'Alene Casino Resort Hotel stands as a premier destination resort, dedicated to delivering an extraordinary and immersive experience founded on Traditional Tribal Hospitality. Known for its exceptional service standards and vibrant gaming atmosphere, the resort invites guests to partake in a welcoming and culturally rich environment. With a strong commitment to community and guest satisfaction, the resort emphasizes an inclusive family atmosphere, proudly stating, 'You are a part of our family; Welcome Home!' This ethos reflects in every aspect of their operations, from hospitality to entertainment and beyond. The resort combines luxury accommodations, outstanding dining options, and first-rate gaming facilities to create a comprehensive and enjoyable guest experience.
The Casino Floor Cocktail Server position plays a vital role within the dynamic environment of the casino gaming floor. This role involves delivering alcoholic beverages efficiently and professionally to gaming patrons, ensuring that every guest receives prompt and courteous service. The successful candidate will be responsible for navigating the gaming floor swiftly, adhering to strict legal and safety guidelines, such as verifying the age of customers who appear under 30 years old, monitoring for signs of intoxication, and securing alcohol during non-operational hours. This position requires excellent communication skills, both verbal and written, and the ability to work effectively with a diverse team. Key responsibilities also include taking and placing drink orders into the POS system for bartenders, resolving customer complaints appropriately, and maintaining a clean work area. The role demands physical stamina, multitasking abilities, and the skill to suggest higher-cost products to increase sales. The cocktail server is expected to carry communication devices to stay in contact with gaming floor staff, fostering smooth operations. This is a medium-strength job involving standing, walking, reaching, and other physical activities in a lively, sometimes noisy environment where cigarette smoke may be present.
Working at the Coeur d'Alene Casino Resort Hotel is more than just a job; it is an opportunity to be part of a dedicated team that values culture, tradition, and exceptional guest service. The resort practices Indian Preference in hiring, prioritizing tribal members and their families, reflecting its deep roots in community values and cultural preservation. Overall, this role is ideal for individuals who have previous serving experience, enjoy fast-paced environments, and seek to contribute positively to an esteemed resort known for its unique hospitality style.
The Casino Floor Cocktail Server position plays a vital role within the dynamic environment of the casino gaming floor. This role involves delivering alcoholic beverages efficiently and professionally to gaming patrons, ensuring that every guest receives prompt and courteous service. The successful candidate will be responsible for navigating the gaming floor swiftly, adhering to strict legal and safety guidelines, such as verifying the age of customers who appear under 30 years old, monitoring for signs of intoxication, and securing alcohol during non-operational hours. This position requires excellent communication skills, both verbal and written, and the ability to work effectively with a diverse team. Key responsibilities also include taking and placing drink orders into the POS system for bartenders, resolving customer complaints appropriately, and maintaining a clean work area. The role demands physical stamina, multitasking abilities, and the skill to suggest higher-cost products to increase sales. The cocktail server is expected to carry communication devices to stay in contact with gaming floor staff, fostering smooth operations. This is a medium-strength job involving standing, walking, reaching, and other physical activities in a lively, sometimes noisy environment where cigarette smoke may be present.
Working at the Coeur d'Alene Casino Resort Hotel is more than just a job; it is an opportunity to be part of a dedicated team that values culture, tradition, and exceptional guest service. The resort practices Indian Preference in hiring, prioritizing tribal members and their families, reflecting its deep roots in community values and cultural preservation. Overall, this role is ideal for individuals who have previous serving experience, enjoy fast-paced environments, and seek to contribute positively to an esteemed resort known for its unique hospitality style.
Job Requirements
- must be 19 years old or older
- previous customer service experience required
- must pass in house certifications before liquor services can commence
- two years previous serving experience in a full service restaurant or bar required or must have passed required level 1 front of house service tests
Job Qualifications
- must be 19 years old or older
- previous customer service experience required
- must pass in house certifications before liquor services can commence
- two years previous serving experience in a full service restaurant or bar required or must have passed required level 1 front of house service tests
- cashiering skills preferred
- knowledge of various aspects of bartending required
- must be able to guide, coach, and work well with a team
- must be skilled at managing conflict and influencing outcomes
- must be adept at multi-tasking
- excellent verbal communication skills required
- excellent written communication skills preferred
- presentation and organizational skills preferred
- must be able to follow detailed instructions precisely
- should understand the theory of progressive discipline
Job Duties
- ID all customers that appear under 30 years old
- work quickly and efficiently to serve and navigate the gaming floor
- carry a radio with a headset used to communicate with gaming floor staff
- retrieve drink orders from customers and place them in the POS system for the bartender to prepare
- monitor customers and discontinue service when they appear to be intoxicated
- secure alcohol during non-operational hours in accordance with state law
- handle customer complaints in an appropriate manner
- clean up after customers leave your work area
- suggest higher cost products to produce higher ticket averages
- other projects and duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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