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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $14.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Training and Development
Team-oriented environment
Job Description
The Coeur d'Alene Casino Resort Hotel stands as a premier destination resort, dedicated to delivering an extraordinary and immersive experience founded on Traditional Tribal Hospitality. Known for its exceptional service standards and vibrant gaming atmosphere, the resort invites guests to partake in a welcoming and culturally rich environment. With a strong commitment to community and guest satisfaction, the resort emphasizes an inclusive family atmosphere, proudly stating, 'You are a part of our family; Welcome Home!' This ethos reflects in every aspect of their operations, from hospitality to entertainment and beyond. The resort combines luxury accommodations, outstanding dining options, and first-rate... Show More
Job Requirements
- must be 19 years old or older
- previous customer service experience required
- must pass in house certifications before liquor services can commence
- two years previous serving experience in a full service restaurant or bar required or must have passed required level 1 front of house service tests
Job Qualifications
- must be 19 years old or older
- previous customer service experience required
- must pass in house certifications before liquor services can commence
- two years previous serving experience in a full service restaurant or bar required or must have passed required level 1 front of house service tests
- cashiering skills preferred
- knowledge of various aspects of bartending required
- must be able to guide, coach, and work well with a team
- must be skilled at managing conflict and influencing outcomes
- must be adept at multi-tasking
- excellent verbal communication skills required
- excellent written communication skills preferred
- presentation and organizational skills preferred
- must be able to follow detailed instructions precisely
- should understand the theory of progressive discipline
Job Duties
- ID all customers that appear under 30 years old
- work quickly and efficiently to serve and navigate the gaming floor
- carry a radio with a headset used to communicate with gaming floor staff
- retrieve drink orders from customers and place them in the POS system for the bartender to prepare
- monitor customers and discontinue service when they appear to be intoxicated
- secure alcohol during non-operational hours in accordance with state law
- handle customer complaints in an appropriate manner
- clean up after customers leave your work area
- suggest higher cost products to produce higher ticket averages
- other projects and duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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