Floor Captain

Pyramid Global Hospitality is a premier hospitality management company overseeing a diverse portfolio of more than 200 hotels and resorts across the United States, the Caribbean, and Europe, with a robust workforce exceeding 18,000 associates. The company operates through distinct platforms such as Benchmark Resorts & Hotels, known for its collection of unique independent properties, Axiom Hospitality which manages European hotels, and PYRAMIDWORKS that specializes in integrated workplace and facilities services. Pyramid's corporate headquarters are located in Boston, The Woodlands, Texas, and London, blending vast global reach with a personalized, hands-on approach to service excellence, operational efficiency, and long-term partnership cultivation. The company culture is deeply rooted in respect, support, and empowerment of its team members, fostering an environment ripe for career growth and development. Employees benefit from the opportunity to work closely with seasoned leaders, engage in meaningful projects, and gain valuable experience across various property types, brands, and markets. Pyramid and its properties have earned numerous accolades recognizing them as some of the best workplaces and destinations in hospitality, admired by prominent publications and travel guides globally.

The Belgrove Resort, a distinguished property within the Pyramid Global Hospitality family, is a newly established 4-Diamond resort located in the vibrant heart of West Palm Beach, Florida. This premier resort features 150 elegantly appointed rooms and villas, multiple fine dining options, a world-class spa, and an exceptional golf course, offering guests a luxurious and memorable stay. The Belgrove is more than a workplace; it is an inspiring community focused on delivering exceptional service and creating unique guest experiences. Position opportunities span multiple departments including guest services, food and beverage, housekeeping, spa and wellness, and sales and marketing, among others. The resort values teamwork, professionalism, and a true passion for hospitality, complemented by comprehensive training programs designed to equip employees with the necessary skills and knowledge to succeed.

We are seeking a dedicated and enthusiastic Lead Restaurant Server to join our dynamic team at The Belgrove. The role involves serving as the face of the restaurant, ensuring guests receive impeccable service that enhances their dining experience. Responsibilities include preparing the restaurant for service, warmly greeting guests, guiding them through their culinary choices with detailed and appealing menu descriptions, taking orders meticulously, and addressing any guest concerns with professionalism to ensure satisfaction. The Lead Server will also play a crucial role in mentoring and training new team members, fostering a collaborative and efficient environment alongside other servers and kitchen/bar staff. This position demands a quick-thinking, engaging professional with excellent communication skills and a passion for customer service. It is an excellent opportunity for an ambitious individual to grow professionally in a world-class resort setting and make a meaningful impact in the hospitality industry. This is a full-time role based in West Palm Beach, Florida, and offers a competitive compensation package reflective of experience and skills. Pyramid Global Hospitality promotes an inclusive workplace and is proud to be an equal opportunity employer, encouraging applications from diverse backgrounds and experiences.