Floating Hamilton County C&Y Customer Service and Benefits Specialist

Helen Ross McNabb Center is a well-respected community service organization based in Hamilton County, Tennessee. The Center is dedicated to helping individuals and families navigate life’s challenges by providing compassionate support and essential services. Focused on behavioral health, developmental disabilities, and intellectual disabilities, Helen Ross McNabb Center plays a pivotal role in enhancing the quality of life for the residents it serves through innovative programs and collaborative efforts. The organization values diversity and inclusion, promoting equal opportunity employment free from discrimination based on race, color, religion, age, sex, national origin, disability status, veteran status, sexual orientation, and other protected characteristics. With a strong commitment to its workforce, the Center ensures a supportive and professional environment where employees are valued and motivated to contribute their best. Background checks, drug screenings, and licensure verifications are standard protocol for new hires, reinforcing the Center’s dedication to safety and integrity.

The Floating Customer Service and Benefits Specialist at Helen Ross McNabb Center is a crucial role within the organization’s client services and administrative operations. This position is designated as floating, meaning it provides coverage for the Hamilton Adult Clinic’s client benefits staff during their absence due to vacation, sickness, or family leave. The specialist also travels to the McMinn Clinic on specified days to coordinate the transfer of Hamilton County mail and other documents among the Center’s various locations. The role requires the use of a personal vehicle to perform interoffice deliveries and errands, with mileage reimbursed accordingly.

This specialist serves as the front-line contact for clients, visitors, and guests, greeting them and directing them to the appropriate locations within the clinic. The individual assists clients in completing applications for services, verifying eligibility, and ensuring insurance information is up-to-date. They are responsible for collecting co-payments or deductibles and maintaining accurate records of these transactions. The specialist manages front desk operations, including answering phones, screening calls, scheduling appointments, and handling mail and courier deliveries.

Administrative duties form a significant part of the role, such as data entry of admissions and client demographics, coordinating with Health Information Management staff for compliance and training, and maintaining orderly records and files. The Floating Customer Service and Benefits Specialist must provide excellent customer service, support clinical and administrative teams, and maintain strict adherence to policies and procedures. Strong organizational skills, multitasking capability, and an ability to work independently or within a team are essential for success in this position.

The position operates in an outpatient clinical setting and offers a starting wage of approximately $17.43 per hour, commensurate with the candidate's experience and qualifications. The workweek runs Monday through Friday from 8 AM to 5 PM, with a one-hour break. Flexibility may be required occasionally, with advance notice from supervisors. The role demands physical stamina as well, including the ability to lift up to 50 pounds and push or pull up to 150 pounds, along with the need for standard hearing and eyesight capabilities. The Center provides ongoing training, including annual Verbal Handle with Care certification, to ensure staff maintain best practices in client interactions and safety.

Overall, this position offers an opportunity to make a meaningful difference in the lives of clients while working in a respected and supportive community organization. With its focus on administrative excellence, customer service, and collaboration, the Floating Customer Service and Benefits Specialist is a key contributor to the efficient functioning of the Helen Ross McNabb Center’s clinical operations.