Floating General Manager

Atlanta, GA, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401K with company match

3 Weeks of Paid Time Off

Sundays Off

Mileage reimbursement

Weekly Payroll

Career growth opportunities

Job Description

InTown Suites is a prominent hospitality company known for providing affordable, comfortable, and convenient extended stay accommodations across multiple locations in the United States. With a strong commitment to customer satisfaction and operational excellence, InTown Suites operates a variety of properties designed to meet the needs of travelers who require flexible lodging options. The company values passionate employees who believe in the mission of delivering superior guest experiences and maintaining high property standards. Employees are supported with effective training programs and a collaborative work environment, making the workplace fulfilling and engaging. The company is dedicated to fostering a customer-centric culture that not only meets but exceeds expectations through well-trained staff and thoughtful management initiatives.

The Floating General Manager position at InTown Suites specifically involves managing the operations of individual properties within a designated market area, notably in Snellville, Georgia, at the 1784 Presidential Circle location. This role functions as a versatile leadership position tasked with temporarily overseeing various properties in the absence of regular General Managers. Assignments are provided by the Regional Operations Manager and can include short-term operational management, local marketing efforts, staff recruitment and training, and ensuring quality assurance. The Floating General Manager plays a critical role in maintaining smooth property operations, enhancing guest satisfaction, and supporting financial objectives.

This role requires a dynamic and adaptable leader who is proficient in front office procedures, financial controls, and guest relations. The Floating General Manager is responsible for following established General Manager daily flows, managing repair and safety issues, driving sales initiatives, and providing excellent customer service. The position also requires travel within the market, occasionally involving overnight stays to cover different properties. InTown Suites offers competitive compensation and focuses on work-life balance by providing benefits such as Sundays off and mileage reimbursement. The Floating General Manager is integral to the company’s goal of sustaining exceptional operational performance and guest experiences across its property portfolio.

Job Requirements

High school diploma preferred but not required
Minimum 3 years’ experience in management
Supervisory experience required
Possess a valid driver’s license
Current auto insurance and a functioning automobile
Ability to read, speak, write and understand English
Ability to read and interpret reports and hotel information
Mathematical skills for forecasts and financial calculations
General computer skills
Knowledge of front office operations and guest services
Ability to work long hours including evenings and weekends
Ability to manage multiple tasks and stressful situations
Effective communication skills
Ability to organize and lead a team
Ability to make sound operational decisions

Job Qualifications

Possess a valid driver’s license, current auto insurance and a functioning automobile
Read, speak, write and understand the English language to interact with guests, staff, handle administrative duties
Ability to read, understand and interpret information found in a variety of reports and internal hotel information
Sufficient mathematical skills to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, count and balance a cash bank
General computer proficiency
Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques
Possess the knowledge and ability to perform a variety of front office and related positions in response to business conditions
Ability to compose and express thoughts in a clear and understandable way to ensure effective communication
Ability and flexibility to work long hours on a regular basis and as business conditions demand
Ability to manage multiple activities often in stressful situations
Ability to organize oneself, and one’s work and the efforts of others
Ability to make effective judgments on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems

Job Duties

Operates properties in the absence of a General Manager as needed
Follows General Manager daily flow when acting as a General Manager
Develops expertise on computer operating systems
Assists in recruitment of General Managers and other property staff
Provides training, development and support of property staff
Drives sales through sales calls and other local marketing as directed by the Regional Operations Manager
Ensures and provides excellent guest service
Identifies and manages repair and maintenance issues
Identifies and follows up on life/safety issues and inspection issues
Notifies Regional Operations Manager immediately of any safety, security and/or violations of policy
Notifies Regional Operations Manager of any guest concerns
Monitors competitors in markets as directed by the Regional Operations Manager
Helps meet budgets through effective cost and inventory control
Helps properties maximize financial performance
Travel and/or overnight stay will be required