Job Overview
Compensation
Salary
Range $49,800.00 - $74,500.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401K with company match
Paid Time Off
Mileage reimbursement
Weekly Payroll
Career growth opportunities
Job Description
Home Property, located at 7410 North Tryon Street, Charlotte, North Carolina, is a vibrant hospitality establishment that prides itself on delivering exceptional guest experiences. The company culture fosters a passion for service and a strong customer focus, making it a rewarding place to work for those who truly believe in their roles. Home Property is committed to excellence and innovation in property management, ensuring that each location operates smoothly and meets the highest standards of quality and guest satisfaction. As a growing entity in the hospitality sector, the company offers opportunities for passionate professionals to grow their careers while contributing meaningfully to the hospitality experience.
The role of Floating General Manager at Home Property is pivotal in maintaining operational continuity and excellence across multiple properties within the assigned market. This position involves temporarily managing individual properties during times when the primary General Manager is unavailable, such as during off days or vacations. The Floating General Manager reports to the Regional Operations Manager and may be assigned short-term tasks that extend beyond traditional management duties. These tasks include local marketing initiatives, property staff training, and conducting quality assurance improvements to uphold and elevate service standards.
This role requires a versatile leader who can quickly adapt to differing property environments and operational challenges. The Floating General Manager is responsible for following the established General Manager Daily Flow, gaining expertise in the company’s computer operating systems, and assisting in recruitment and staff development. Driving sales through strategic sales calls and marketing activities is also a key component of the role, as is ensuring an excellent guest service experience.
In addition, the Floating General Manager actively identifies and manages repair and maintenance issues, monitors life and safety compliance, and promptly reports any safety, security, or policy violations to upper management. Guest concerns are to be addressed thoughtfully and promptly, maintaining a high level of guest satisfaction and operational effectiveness. The role also involves market competitiveness monitoring and supporting financial performance by controlling costs and managing inventory efficiently.
Travel is an important aspect of this position, as the manager will spend significant time moving between properties and sometimes staying overnight to fulfill responsibilities effectively. The role demands strong communication skills, organizational capabilities, and the ability to handle stressful, multitasking environments with professionalism and sound judgment. A commitment to upholding the company's values and operational excellence ensures the Floating General Manager makes a meaningful impact on each property they oversee, strengthening the Home Property brand and guest loyalty.
The role of Floating General Manager at Home Property is pivotal in maintaining operational continuity and excellence across multiple properties within the assigned market. This position involves temporarily managing individual properties during times when the primary General Manager is unavailable, such as during off days or vacations. The Floating General Manager reports to the Regional Operations Manager and may be assigned short-term tasks that extend beyond traditional management duties. These tasks include local marketing initiatives, property staff training, and conducting quality assurance improvements to uphold and elevate service standards.
This role requires a versatile leader who can quickly adapt to differing property environments and operational challenges. The Floating General Manager is responsible for following the established General Manager Daily Flow, gaining expertise in the company’s computer operating systems, and assisting in recruitment and staff development. Driving sales through strategic sales calls and marketing activities is also a key component of the role, as is ensuring an excellent guest service experience.
In addition, the Floating General Manager actively identifies and manages repair and maintenance issues, monitors life and safety compliance, and promptly reports any safety, security, or policy violations to upper management. Guest concerns are to be addressed thoughtfully and promptly, maintaining a high level of guest satisfaction and operational effectiveness. The role also involves market competitiveness monitoring and supporting financial performance by controlling costs and managing inventory efficiently.
Travel is an important aspect of this position, as the manager will spend significant time moving between properties and sometimes staying overnight to fulfill responsibilities effectively. The role demands strong communication skills, organizational capabilities, and the ability to handle stressful, multitasking environments with professionalism and sound judgment. A commitment to upholding the company's values and operational excellence ensures the Floating General Manager makes a meaningful impact on each property they oversee, strengthening the Home Property brand and guest loyalty.
Job Requirements
- High school diploma or equivalent preferred
- minimum 3 years' management and supervisory experience
- ability to travel frequently including overnight stays
- capability to stand up to 8 hours and perform physical activities such as sitting, climbing, balancing, stooping, kneeling, crouching or crawling
- ability to lift and move weights up to 25 pounds
- extensive use of hands and fingers for office tasks
- exposure to varying weather conditions when at exterior properties
- must handle extensive eye contact with video display terminals
Job Qualifications
- Possess a valid driver's license and current auto insurance
- read, speak, write and understand English
- ability to read, understand and interpret reports and internal hotel information
- possess sufficient mathematical skills for financial calculations and reports
- demonstrate general computer proficiency
- knowledge of front office and related department operations and guest relations
- ability to perform a variety of front office positions
- strong communication skills
- ability to work long hours and manage multiple activities
- strong organizational and judgment skills
Job Duties
- Operate properties in the absence of a General Manager as needed
- follow General Manager Daily Flow when acting as a General Manager
- develop expertise on computer operating system
- assist in recruitment of General Managers and other property staff
- provide training, development and support of property staff
- drive sales through sales calls and other local marketing as directed by the Regional Operations Manager
- ensure and provide excellent guest service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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