Floating General Manager

Louisville, KY, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Benefits

Easy to follow training programs

supportive team

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401K with company match

Paid Time Off

Sundays Off

Mileage reimbursement

Weekly Payroll

Career growth opportunities

Job Description

InTown Suites is a leading company in the hospitality industry, committed to providing affordable, clean, and safe accommodations to travelers. Renowned for its extended-stay hotels, InTown Suites focuses on delivering value and outstanding customer service to its guests. The company prides itself on fostering a workplace culture where employees truly believe in and are passionate about what they do. Their emphasis on customer focus and employee engagement creates a positive and collaborative working environment where team members feel valued and motivated to contribute to the company's success.

The Floating General Manager position at InTown Suites plays a vital role in ensuring smooth operations across multiple properties within a designated market. This role entails temporarily managing individual properties as assigned by the Regional Operations Manager to cover for regular General Managers during their absences, including days off, vacations, or other reasons. Floating General Managers are key to maintaining operational continuity, guest satisfaction, and staff performance, helping to uphold the company’s high standards even in the absence of permanent management.

Beyond stepping into the General Manager role when needed, the Floating General Manager provides additional support across properties, including local marketing efforts, staff training, and quality assurance improvements. This multifaceted role requires strong leadership skills, operational expertise, and a proactive approach to problem solving and guest relations. The position also demands flexibility regarding travel, as up to 90% travel within the market is expected, with possible overnight stays at different properties.

By joining InTown Suites as a Floating General Manager, candidates become part of a dynamic team that encourages professional growth and offers extensive training and support throughout the onboarding and career development process. This role is ideal for individuals aiming to leverage their managerial experience in a hospitality setting while contributing to a company that values dedication, teamwork, and excellent guest services. The company offers competitive benefits, including health and dental insurance, 401k with company match, paid time off, and opportunities for career progression. InTown Suites is committed to creating an inclusive workplace where every employee can thrive and excel in their roles, making it a rewarding place to build a career in hotel management.

Job Requirements

Possess a valid driver’s license, current auto insurance and a functioning automobile
read, speak, write and understand the English language to interact with guests, staff, handle administrative duties, etc
ability to read, understand and interpret information found in a variety of reports and other internal hotel information
sufficient mathematical skills to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, count and balance a cash bank, etc
ability and flexibility to work long hours on a regular basis and as business conditions demand
ability to manage multiple activities often in stressful situations
ability to organize oneself and one’s work and the efforts of others
ability to make effective judgments on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems
travel 90% of the time to other properties within the market and to the bank, may be required to stay overnight at these locations

Job Qualifications

Any combination of education and experience equivalent to graduation from high school and any other combination of education, training or experience that provides the required knowledge, skills and abilities
minimum 3 years experience in management
supervisory experience required
possess thorough knowledge of front office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques
possess the knowledge and ability to perform a variety of front office and related positions in response to business conditions
ability to compose and express thoughts in a clear and understandable way to ensure effective communication
general computer proficiency

Job Duties

Operates properties in the absence of a General Manager as needed
follows General Manager daily flow when acting as a General Manager
develops expertise on computer operating systems
assists in recruitment of General Managers and other property staff
provides training, development and support of property staff
drives sales through sales calls and other local marketing as directed by the Regional Operations Manager
ensures and provides excellent guest service
identifies and manages repair and maintenance issues
identifies and follows up on life/safety issues and inspection issues
notifies Regional Operations Manager immediately of any safety, security and/or violations of policy
notifies Regional Operations Manager of any guest concerns
monitors competitors in markets as directed by the Regional Operations Manager
helps meet budgets through effective cost and inventory control
helps properties maximize financial performance
travel and/or overnight stay will be required