Floating Customer Service and Benefits Specialist

Helen Ross McNabb Center is a prominent nonprofit organization dedicated to providing comprehensive behavioral health care and supportive services to children, youth, and families in Knox County, Tennessee. Serving the community for several decades, the center has established itself as a vital resource for individuals facing mental health, developmental, and addiction challenges. Emphasizing compassion, respect, and professionalism, McNabb Center fosters an inclusive environment where both clients and employees are valued. The organization is committed to creating a supportive workplace, upholding equal employment opportunity policies and encouraging diversity in its workforce. They conduct thorough background checks, drug screening, and maintain safety standards to ensure a trustworthy work environment. Bilingual applicants are welcomed, reflecting the center’s dedication to accessible care across diverse populations.

The Floating Customer Service and Benefits Specialist position at Helen Ross McNabb Center is an essential role that bridges exceptional customer service with administrative and benefits coordination duties within an outpatient clinical environment. This part-time employment opportunity involves covering front desk operations primarily at the Knox Children and Youth Center on specific weekdays, demanding approximately 20 hours per week. The specialist is expected to provide a welcoming and professional reception to clients, visitors, and guests while navigating multiple responsibilities such as verifying client eligibility, maintaining insurance information, processing payments, and supporting admissions and switchboard functions at various center locations.

In addition to frontline customer interaction, this role plays a crucial part in ensuring the smooth and efficient functioning of client intake, data entry, filing, scheduling, and inventory management of office supplies relevant to client benefits. The expert multitasking skills and high organization standards necessary to succeed in this role reflect the fast-paced and client-focused clinical setting. Candidates who possess prior administrative or clerical experience, preferably in healthcare or clinical settings, will find their skills particularly beneficial. However, the center is also enthusiastic about training motivated individuals who may be newer to the field.

Johns Ross McNabb Center values punctuality, teamwork, and high-quality service delivery. The customer service specialist must meet at least 95 percent accuracy in productivity, respond to client communications promptly, and consistently uphold security and operational policies. With a starting salary around $17.43 per hour, based on education and experience, the role offers a chance to contribute positively to community health while growing professionally within a respected organization.