Flexible Customer Service Associate

The Hertz Corporation, a global leader in the vehicle rental industry, operates numerous well-known brands including Hertz, Dollar Car Rental, and Thrifty Car Rental across nearly 9,700 locations worldwide. These locations span North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand, making Hertz one of the largest and most recognized airport general-use vehicle rental companies globally. With a reputation built on quality service and customer satisfaction, Hertz continuously invests in its people and infrastructure, striving to provide exceptional rental experiences to customers around the world. Hertz fosters a culture rooted in diversity, inclusion, and opportunity, actively promoting equal employment and advancement regardless of background. Within this globally recognized organization, there exists a commitment to an environment where employee perspectives, skills, and diverse talents contribute significantly to the company’s ongoing success and esteemed reputation.

The role of Flexible Customer Service Associate at Hertz is pivotal to maintaining the company's strong standard of customer satisfaction and operational excellence. This position is hourly paid at $18.00 and involves direct interaction with customers to assist them with their rental needs while maximizing revenue opportunities by effectively offering products and services and navigating potential customer objections. Core responsibilities include providing world-class customer service and sales support, shuttling customers, and ensuring that vehicles are properly prepared for customer pick-up. This preparation involves tasks such as cleaning vehicles, assessing any damage, fueling, and replenishing all necessary fluids. The role demands excellent communication skills, a proactive mindset, and the physical ability to perform duties such as sitting, standing, walking, bending, twisting, climbing, driving, pushing, pulling, and lifting. Additionally, familiarity with basic office and operational equipment like computer terminals, telephones, calculators, copy machines, and fax machines is required.

Employees in this role benefit from a supportive and dynamic work environment that promotes career growth and development. Hertz offers a comprehensive benefits package including medical, dental, and vision plan options, retirement programs with 401(k) employer matching, paid parental leave, adoption assistance, an employee assistance program for both employees and families, educational reimbursement, and various voluntary insurance programs. Additional perks feature discounts on Hertz rentals, theme park tickets, gym memberships, and more. The Flexible Customer Service Associate job at Hertz offers a valued opportunity to be part of a global organization where you can drive your potential and power your passion while building a rewarding career in the vehicle rental industry.